Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

HR Analyst

Company: General Motors

Location: USA

Posted Dec 20, 2024

This role is based remotely but requires occasional in-person meetings in Atlanta, Austin, Detroit, Warren, Pontiac, Milford, or Mountain View. The HR Analyst will work closely with HR CoEs and HR Field teams to deliver actionable business-driven people insights, drive positive employee experience, and improve organizational effectiveness. The role offers a chance to influence talent strategy, help design insights, and be part of a great team. Responsibilities include managing analytics projects, providing ongoing reporting, and developing relationships with stakeholders. The ideal candidate should have 3+ years of client-facing People Analytics or Human Capital Consulting experience and be familiar with HR data, global and country-level data collection processes, and data storytelling.

Product Marketing Specialist

Company: Zepz

Location: USA

Posted Dec 20, 2024

The Role of the Product Marketing Specialist at ZEPZ involves growing user bases, focusing on Remittance products and LatAm audiences, defining product roadmaps, and ensuring strong product-market fit. The role requires experience in PMM, market research, data analysis, and B2C product marketing. Fluency in Spanish is required to serve LatAm audiences.

Senior Service Operations Analyst

Company: Myriad360

Location: USA

Posted Dec 20, 2024

The text describes a Senior Service Operation Specialist role at Myriad360, focusing on process improvement, operational excellence, and leadership. The ideal candidate should have Six Sigma certification and experience in project management, business analysis, and change management. The role involves driving operational excellence, delivering impactful projects, and fostering a culture of continuous improvement.

Enterprise Account Executive

Company: Upwork

Location: USA

Posted Dec 20, 2024

Upwork is a global workplace platform that connects businesses and professionals. They have seen significant growth in work done through their platform, with over $38 billion last year. They are seeking a result-oriented individual for an Enterprise Sales role, requiring 2+ years of proven success in net new client acquisition and over achievement of sales quota. The role involves selling software, HCM technology, or staffing/recruiting solutions to enterprise clients.

Technical Recruiter - Engineering

Company: Figma

Location: USA

Posted Dec 20, 2024

Figma is looking for an experienced Technical Recruiter to support their engineering organization. The role is a full-cycle capacity position with a focus on top-of-funnel strategy, negotiating, and closing talent. The role is temporary for 12 months and based in the United States. The recruiter will manage full-cycle recruiting processes for various software engineering roles, partner with engineering leaders, and communicate Figmas business and products effectively with candidates.

Senior Technical Support Engineer

Company: Apollo

Location: USA

Posted Dec 20, 2024

This job posting is for a Senior Technical Support Engineer position at Apollo. The role involves using technical problem-solving skills to provide excellent customer service to leading companies adopting GraphQL. The position requires expanding knowledge of GraphQL, Apollo, and related cloud technologies. The role involves managing support cases, contributing to self-serve support documentation, and occasionally supporting customers on live calls. The position requires working 8AM-5PM PT and on-call rotations every 68 weeks starting March 2025.

Director - Business Intelligence

Company: Restaurant365

Location: USA

Posted Dec 20, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and back-office operations. They focus on empowering team members, constantly evolving, and aiming to be the best in class. The role involves people management, data product management, project management, and stakeholder engagement. The position offers a salary range of $190k-$220k, comprehensive medical benefits, 401k with matching, equity options, unlimited PTO, and company holidays.

Payroll Administrator

Company: American Specialty Health Incorporated

Location: USA

Posted Dec 20, 2024

The job posting is for a Payroll Administrator position at American Specialty Health Incorporated. The role involves processing and auditing payroll-related disbursements and reporting, ensuring data integrity, and complying with company policies and government regulations. The position is remote and requires a stable internet connection, a minimum of 50 Mbps download and 10 Mbps upload speed, and the ability to work from home with company-provided technology equipment. The responsibilities include execution of all payroll processing and reporting, managing payroll email inbox, assisting in the development and implementation of automated payroll systems, and applying for registration in states where ASH may hire new employees. The ideal candidate should have an Associates degree in Accounting or 34 years of relevant experience, minimum of 2 years experience with computerized multistate payroll systems, and strong Microsoft Office skills. The company offers a positive work environment, equal opportunity employment, and competitive compensation and benefits.

Technical Sourcer

Company: Figma

Location: USA

Posted Dec 20, 2024

Figma is seeking an experienced Technical Sourcer to support the growth of their Engineering organization. The role involves leveraging engineering domain knowledge to drive market insights, develop sourcing strategies, and engage top engineering talent. The position is a temporary role for 12 months based in the United States.

Sr. Manager - Engineering (CareOps)

Company: hims & hers

Location: USA

Posted Dec 20, 2024

The role involves leading a team of engineers, setting clear expectations, and collaborating with other teams to deliver solutions for EMR, Fulfillment, and Pharmacy Operations teams. The ideal candidate has 10+ years of development experience, 5+ years of leadership experience, and proficiency in Kotlin or Java. The company offers competitive salary, equity compensation, comprehensive health benefits, and employee stock purchase program.

Enterprise Account Executive - Growth

Company: Grafana Labs

Location: USA

Posted Dec 20, 2024

Grafana Labs is seeking an Enterprise Account Executive to prospect and grow existing business in the Bay Area. The role requires a consultative sales approach, identifying customer needs, and managing the sales pipeline in Salesforce. The OTE compensation range is $280000-$290000.

Program Manager - Seller Process & Experience

Company: Stripe

Location: USA

Posted Dec 20, 2024

Stripe is a financial infrastructure platform for businesses, offering tools to accept payments, grow revenue, and accelerate new business opportunities. The Seller Experience and Insights team is responsible for ensuring optimal tools, systems, and processes for global Stripe GoToMarket teams. They aim to improve productivity and operational efficiency, focusing on defining KPIs, developing a centralized system for insights, and optimizing seller tools and processes.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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