Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Director - Sales Operations

Company: Vercel

Location: USA

Posted Dec 20, 2024

Vercel's Frontend Cloud provides a developer experience and infrastructure for building scalable and secure web applications. Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel for dynamic user experiences. Vercel seeks a strategic and data-driven Director of Sales Operations to optimize and scale revenue. The role involves managing sales operations, optimizing the sales tech stack, building a high-performing team, and driving compensation strategy. The ideal candidate has 8+ years of sales operations experience and a strong understanding of enterprise sales and PLG GTM motions.

Senior Backend Engineer

Company: Givebutter

Location: USA

Posted Dec 20, 2024

Givebutter is a nonprofit fundraising and CRM platform that empowers changemakers to raise more, spend less, and give better. They offer a free, transparent tip or fee model and have been certified as a Great Place to Work® multiple times. The company is dedicated to making the world a better place and is seeking a Senior Backend Engineer with Laravel experience to enhance operations.

Staff Backend Engineer - C++

Company: Inworld AI

Location: USA

Posted Dec 20, 2024

The job posting is for a Staff Backend Engineer to work on C++ based components, Kotlin, and Python for Inworld AI. Responsibilities include building highload distributed systems, highquality APIs, ML inference and training infrastructure, and contributing to the product design and roadmap. Minimum qualifications include a Bachelor's degree in Computer Science, 6+ years of software development experience, and proficiency in C++.

Field Marketing Manager

Company: Starburstdata

Location: USA

Posted Dec 20, 2024

Starburst is a data lake analytics platform built on open source Trino, offering full-featured data discovery, organization, and consumption capabilities. With $414M in venture funding, Starburst has raised significant capital and has been named a Best Place to Work. The company is a remote-first organization with a focus on customer success and revenue growth. The Field Marketing Manager East role involves planning and executing field marketing events, creating customer and prospect programs, and collaborating with sales and marketing teams to drive pipeline growth.

Practice Lead - Data Governance & Privacy

Company: GuidePoint Security

Location: USA

Posted Dec 20, 2024

GuidePoint is seeking a motivated and experienced Data Governance and Privacy Practice Lead to join their growing team. The role involves leading a team of consultants, growing the business, developing new services, creating operational processes, conducting compliance assessments, and more. The successful candidate should have at least 7 years of combined relevant experience and at least one active IAPP certification.

Manager, Software Engineering

Company: Caret

Location: USA

Posted Dec 20, 2024

CARET is a company that provides technology and automation to legal and accounting firms, empowering professionals to focus on what matters. They offer a range of services including practice management, document automation, and payment processing. The company values innovation, agility, and customer success. They are seeking an Engineering Manager with experience in TypeScript, NET, C, and cloud platforms like AWS and Azure.

Lead Data Scientist

Company: Stellar Health

Location: USA

Posted Dec 20, 2024

Stellar Health is looking for a Lead Data Scientist to join their team. The role involves understanding and preparing high-quality datasets, performing thoughtful quick analyses, building production-ready statistical and predictive models, leading and collaborating with others, and communicating clearly and effectively about decisions. The ideal candidate has 10+ years of data science or machine learning experience, hands-on experience with data engineering, predictive modeling, and experimentation, senior-level engineering and coding skills, excellent communication skills, and an advanced degree in data science, machine learning, or statistics. The role offers a salary range of $175,000 - $220,000, eligibility for an annual performance-based bonus and equity grant, and a comprehensive benefits package.

Delivery Leader Cloud Managed Services/Senior Manager Cloud Practice

Company: Rackspace

Location: USA

Posted Dec 20, 2024

Rackspace is seeking a talented leader for their Managed Services business in the US. The role involves building and overseeing service delivery operations, revenue, margin, and utilization targets. The leader will drive growth of Cloud Managed services, collaborate with pre-sales and go-to-market teams, and establish a Delivery Excellence function. They will also contribute to business growth by creating strategic initiatives, establishing partnerships, and leading a large team of SMEs and managers.

Data Analytics Manager

Company: Pepper

Location: USA

Posted Dec 20, 2024

Pepper is a fast-growing, DTC bra brand that empowers small-chested women. They have grown to eight figures in sales in just five years through focused, profit-minded strategies. They are looking for a Data Analytics Manager to enable faster and more reliable insights-based decisions and performance visibility throughout the company.

Senior Manager - Lifecycle Marketing

Company: Mercury

Location: USA

Posted Dec 20, 2024

The text discusses the role of a Senior Manager of Lifecycle Marketing at Mercury, a financial technology company. The role involves building a lifecycle marketing program, leading a team of email marketers, and collaborating with various teams to achieve growth goals. The ideal candidate has experience in lifecycle marketing, email as a channel, and B2C and B2B SaaS experience. The total rewards package includes base salary, equity, stock options, and benefits.

Senior Manager, Customer Success

Company: Iterable

Location: USA

Posted Dec 20, 2024

Iterable is a top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box activate customers with joyful interactions at scale. It offers individualized, harmonized, and dynamic communications that engage customers throughout their lifecycle at the right time. With its data engine, ease of use, and flexible and open architecture, Iterable helps organizations close the data activation gap by bringing together customer data, design ability, experience delivery, and optimization. It has surpassed $200M in ARR and has raised more than $230M from top-tier investors. Nearly 1200 companies from over 50 countries rely on Iterable to captivate millions of users.

Payroll Implementation Manager

Company: Deel

Location: USA

Posted Dec 20, 2024

Deel is a global payroll and compliance company that offers a market-leading technology platform to help businesses hire talent anywhere in the world. They are looking for a Payroll Implementation Manager to lead the successful implementation of clients on their global payroll system. The role requires a deep understanding of payroll processes, compliance, and the ability to guide clients through the critical payroll onboarding process.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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