Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Senior Product Designer

Company: Bestow

Location: USA

Posted Dec 18, 2024

Bestow is a leading insurance technology platform seeking a Senior Designer to join their UX team. The role involves shaping the user experience of the agent platform, working closely with product engineering and business stakeholders, and mentoring team members. The company offers a remote workplace, meaningful benefits, substantial growth opportunities, and equity. Bestow participates in the EVerify Program and values diversity. The company has been recognized for its innovative products and culture, offering competitive salaries, flexible time off, and a lifestyle stipend.

Senior Solutions Architect

Company: Docker

Location: USA

Posted Dec 18, 2024

Docker is a remote-first company with a strong focus on simplifying the lives of developers who create world-changing apps. The company has raised significant funding, experienced exponential revenue growth, and is looking for a talented Sr Solution Architect to join their rapidly expanding team. The role involves working closely with customers, sales, engineering, and product management to ensure customer satisfaction, help customers adopt Docker products, and present on various topics related to Docker and DevOps.

Contracts Program Manager

Company: Vercel

Location: USA

Posted Dec 18, 2024

Vercel offers a Frontend Cloud service for building and scaling web applications. They have an opportunity for a Contracts Program Manager to join their Legal team and support sales and procurement deals. The role involves learning Vercel's internal structures, product offerings, and policies. The candidate should have experience in contract negotiation, independently drafting and executing commercial contracts, and building technology solutions for contracting programs.

Senior Quality Automation Engineer

Company: Stavvy

Location: USA

Posted Dec 18, 2024

Stavvy is a company transforming remote business transactions, focusing on making them safer, easier, and more accessible. They are looking for an Automation Engineer with 4+ years of experience in Javascript, Typescript, Playwright, and Cypress to develop and maintain automation frameworks and test suites for web-based applications. The role involves mentoring junior engineers, participating in manual and automated testing, and coordinating testing efforts.

System Administrator

Company: Strive Health

Location: USA

Posted Dec 18, 2024

This is a job description for a Systems Administrator role in an enterprise environment. The role involves supporting IT systems, ensuring their reliability, security, and efficiency, and collaborating with other IT team members. The individual will work with various systems and platforms, and is expected to keep up-to-date with emerging trends and technologies. The role requires 6+ years of combined education and experience, with a focus on system administration, scripting, automation, and cloud computing. The annual salary range is $86,000 - $104,000.

Senior Director of B2B Marketing

Company: TeamSnap

Location: USA

Posted Dec 18, 2024

TeamSnap is seeking a Senior Director for its B2B business lines to drive market leadership and revenue growth for its software and payment solutions and advertising and sponsorship solutions serving the massive youth sports market. The ideal candidate is a strategic growth-focused leader with deep experience leading high-impact B2B marketing teams in SaaS businesses.

CRO Product Manager

Company: QuinStreet

Location: USA

Posted Dec 18, 2024

The job posting is for a CRO Product Manager to join a team and work on enhancing and creating digital products to increase revenue and user conversion. The role involves building the web product roadmap, managing digital product pipeline, working with cross-functional teams, and identifying high-growth opportunities. The required qualifications include a business degree, 3+ years of product management experience, and strong analytical skills.

Digital Sales Representative - Expansion

Company: Twilio

Location: USA

Posted Dec 18, 2024

Twilio is seeking a Digital Sales Representative to lead relationships with Self Service customer base and Communications platform customers. The role involves managing and expanding customer accounts, executing programmable sales plays, and working crossfunctionally with internal teams. Required experience includes a technical SaaS/CPaaS background, business forecasting, and analytical account development strategy. The role is remote and not eligible for hire in certain states. Twilio offers competitive pay, generous time off, healthcare, and retirement savings program.

Manager, Customer Management

Company: Carrot Fertility

Location: USA

Posted Dec 18, 2024

Carrot Fertility is seeking a Manager of Customer Management to lead a team of Customer Success Managers. The role involves building strategy, delighting customers, and working closely with cross-functional teams to deliver a best-in-class experience. The team serves as the main point of contact for customers and has successfully managed complex projects. Carrot Fertility is a leading global fertility and family-building platform with a passion for delighting customers and improving their overall Carrot experience.

CaptiveAire Systems - Technical Sales and Field Service Engineer

Company: CaptiveAire Systems

Location: USA

Posted Dec 18, 2024

The text provides information about a job position, specifically a Technical Sales and Field Service Engineer role with CaptiveAire Systems. The role is remote and based in the USA, with the start date being December 18.

Software Engineer - Cyber Policies

Company: Coalition, Inc.

Location: USA

Posted Dec 18, 2024

The Cyber Policies team at Coalition is responsible for developing and sustaining a cyber policy platform. The role involves writing backend services, designing systems, and ensuring high integrity business operations. The team is cross-functional and collaborative, working with various stakeholders. The team's responsibilities include building out high-quality APIs, designing public interfaces, and collaborating with SRE. The team requires API and service development in Python and/or Go, production-tested cloud-native development, and experience with container-based deployment. The compensation reflects the cost of labor across several US geographic markets, with a range of $85,000 to $130,000 per year.

Lead Executive Assistant

Company: Clari

Location: USA

Posted Dec 18, 2024

Clari's Revenue platform offers forecasting accuracy and visibility, helping companies like Okta, Adobe, Workday, and Zoom improve sales performance. The role of an Executive Assistant at Clari involves supporting C-level executives, managing travel arrangements, and ensuring seamless customer service. Clari is a remote-first company offering competitive wages, stock options, and company-paid benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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