Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Digital Marketing Manager

Company: Flywheel 2

Location: USA

Posted Dec 12, 2024

The Digital Marketing Manager position is crucial for building awareness and generating demand for our imaging data management platform in healthcare and life sciences. The individual will lead the digital marketing strategy, including email, website, social media, and advertising, to generate leads and increase conversions. Flywheel is a growing organization that values creativity, collaboration, and customer service. The role requires 5+ years of digital marketing experience, including martech platforms, and a strong understanding of digital marketing strategies.

Principal Product Manager - Global Voice Routing

Company: Twilio

Location: USA

Posted Dec 12, 2024

Twilio is seeking a Global Voice Routing Principal Product Manager to lead the product for Voice Connectivity routing and security team based in the United States. The role involves responsible for originating 100 of calls to the public telephone network globally, responsible for the roadmap requirements and prioritize releases for your engineering team, write detailed and technical product requirements for your engineering team, interface with 3rd party vendors, run Looker SQL queries to track adoption and success metrics and KPIs, create hypothesis and validate with data and customer testimonials, taking into consideration customer usecases and dynamic regulatory frameworks make recommendations on how to evolve the platform, generate customer communications when regulatory frameworks change impacting customers.

Mid-Market CDM

Company: User Interviews

Location: USA

Posted Dec 12, 2024

User Interviews is a fully remote team of doers who value continuous improvement and customer feedback. They specialize in participant recruitment and management for user research. The team is committed to supporting their 1300+ subscription clients, from startups to large corporations like Google, Microsoft, Amazon, and Nvidia. They are looking for an entrepreneurial, analytical, and relationship-focused closer to join their team and expand and renew a large book of midmarket accounts.

Sr. Product Designer

Company: Instacart

Location: USA

Posted Dec 12, 2024

Instacart is a Flex First team that offers safe and flexible earnings opportunities to Personal Shoppers. They are building a team to help push their shopping cart forward and are looking for a Sr Product Designer to play a pivotal role in shaping world-class advertising experiences. The role involves transforming high-level requirements into beautiful intuitive designs, collaborating with cross-functional teams, and delivering end-to-end solutions that are delightful and impactful.

Senior Infrastructure Engineer (software)

Company: Nava

Location: USA

Posted Dec 12, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They have a strong mission to restore trust between people and public institutions, focusing on populations that are the least protected. Nava's client services company works with government agencies to improve how people apply for benefits, navigate their health care, and more. They bill for their time and sell their expertise and problem-solving methodology to government clients. The Senior Infrastructure Engineer role at Nava involves building scalable infrastructure for government, designing, implementing, and delivering services that millions of Americans depend on. The role requires strong cross-functional communication skills, technical leadership, and the ability to work effectively in the cloud. The engineer will also research and analyze technical solutions, manage integrated systems, and complete work received from application teams. They will proactively identify blockers, risks, and issues, and implement automation for various cloud resources. The role also involves designing architecture, documenting technical solution plans, and collaborating with stakeholders to incorporate their feedback.

Staff Data Scientist

Company: Machinify

Location: USA

Posted Dec 12, 2024

Machinify is a leading provider of AI-powered software products that transform healthcare claims and payment operations. They aim to reduce waste, friction, and frustration in the healthcare industry by increasing the speed and accuracy of claims processing. The company is seeking a Staff Data Scientist to advance their models further and optimize impact. The role involves building and curating labeled data, developing ML models, and optimizing model performance.

Academic Support Advisor I (Evening/weekend)

Company: Adtalem Global Education

Location: USA

Posted Dec 12, 2024

Chamberlain University is an Adtalem Global Education institution with a large school of nursing and a commitment to addressing the national nursing shortage. They offer online and campus-based programs and have a high student success rate. The Academic Support Advisor I role is responsible for promoting student success through accurate and responsive advisement in areas of academics, registration, persistence, and the student experience. The position offers benefits and is committed to pay transparency.

Performance Marketing Specialist

Company: Ahrefs

Location: USA

Posted Dec 12, 2024

The text is a job description for a Performance Marketing Specialist at Ahrefs. The role involves orchestrating data-driven advertising campaigns, conducting AB tests, analyzing performance metrics, and driving campaign optimization. The ideal candidate should have a deep understanding of SaaS marketing, technical skills in ad platforms, and excellent copywriting skills.

Enterprise Customer Success Manager

Company: Lumos

Location: USA

Posted Dec 12, 2024

Lumos is a startup that provides an enterprise-grade AppStore for organizations of all sizes. They have grown rapidly since launching 2 years ago, with a team of over 100 people and a customer base that has grown by 10x. They have raised over $65m from renowned investors and have a unique culture where employees have actual influence on the company's trajectory. The role of an Enterprise Customer Success Manager involves ensuring customer success, defining core processes, and influencing product roadmap and company priorities.

Staff Data Scientist, Guest Journey

Company: Airbnb

Location: USA

Posted Dec 12, 2024

Airbnb is a global platform that connects hosts with guests, offering unique stays and experiences. The company focuses on optimizing the search product experience for guests, with data scientists working on personalization, merchandising, and recommendation strategies. The role of a Staff Data Scientist involves building data products, inference frameworks, and intelligence to accelerate the growth of the marketplace.

Contributing Faculty - MSN

Company: Adtalem Global Education

Location: USA

Posted Dec 12, 2024

Walden University is a member of Adtalem Global Education, offering over 100 online degree and certificate programs. They require faculty members to have online teaching techniques, use of an electronic learning platform, and specific policies and procedures knowledge. Faculty members are expected to be available during classroom hours and respond to student questions within 48 hours. They must be credentialed, licensed, and certified in their field. Contributing faculty may have the opportunity to travel to university events.

Audit Senior Manager/Partner (Blockchain)

Company: BPM LLP

Location: USA

Posted Dec 12, 2024

BPM is a company that values its employees and offers a flexible work environment. They are looking for a passionate Assurance Senior Manager or Partner to join their growing BPM Blockchain and Digital Assets practice. The role involves working with many large crypto entities and using one's experiences to broaden skills and reach full potential. The company offers a total rewards package, wellbeing resources, balance flexibility, and professional development opportunities.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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