Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Business Intelligence Engineer II

Company: Pathward

Location: USA

Posted Dec 09, 2024

Pathward is a hybrid remote office company dedicated to growing its talent globally. They offer a financial empowerment company that works with innovators to increase financial availability choice and opportunity for all. They celebrate unique perspectives and embrace the voices of employees, customers, partners, and communities. The Business Intelligence Engineer II role involves supporting the maintenance of BI applications, analyzing data, and ensuring quality in Pathwards technology stack.

Account Executive, Mid-Market

Company: Syndigo

Location: USA

Posted Dec 09, 2024

The role of a Syndigo New Business Account Executive involves identifying opportunities and building relationships with mid-market retail industry manufacturers and suppliers to provide accurate and up-to-date content experiences. The position requires strong sales skills, familiarity with Salesforce, Salesloft, and ZoomInfo, and the ability to qualify prospects and close deals. The ideal candidate should have a Bachelor's degree and at least 3 years of quota-carrying sales experience.

Engineering Manager - Growth

Company: Gusto, Inc.

Location: USA

Posted Dec 09, 2024

The role of a software engineering manager for the Payroll Onboarding Team at Gusto involves empowering a team of engineers to simplify and improve the onboarding process for new and existing customers. The team uses technologies like OCR and AI to build a human-centric onboarding flow. The manager will collaborate with product and design leads, as well as partners across various departments, to drive iteration and innovation. The ideal candidate has 8+ years of professional software development experience, with a focus on B2B software and growth engineering.

Senior Financial Partnerships Manager - Brokerage

Company: Mercury

Location: USA

Posted Dec 09, 2024

Mercury is building a financial stack for startups, focusing on dashboards, partnerships, and banking services. The Senior Financial Partnerships Manager role involves managing strategic partnerships, growing current partnerships, and ensuring seamless integrations. The role requires strong partnership leadership, communication, and technical skills.

Backend Engineer III

Company: Alma

Location: USA

Posted Dec 09, 2024

Alma is seeking a mission-driven Backend Engineer III to join their team dedicated to building tools and services for mental health providers. The ideal candidate is experienced in building APIs, system design, and relational databases. The role involves designing, developing, and implementing maintainable and scalable backend systems using various technologies. The benefits include health insurance, 401K, monthly stipends, and flexible PTO.

Head of Marketing

Company: Silvur

Location: USA

Posted Dec 09, 2024

Silvur is a fintech company modernizing retirement decision-making in America. They partner with financial institutions to deliver tools for their members, reaching over 3 million credit union members. Their best-in-class platform has been recognized by Forbes and other industry leaders. Silvur is backed by leading VCs and strategic investors, and is looking to expand its platform and grow its credit union partnerships.

Junior Cloud / Backend Web3 Engineer

Company: Premia

Location: USA

Posted Dec 09, 2024

Premia is a decentralized finance (DeFi) protocol specializing in options trading and swap aggregation for cryptocurrency assets. It aims to provide a trustless and noncustodial platform for users to trade and earn. The Premia Interface and Archetype Interface are powered by the Premia Protocol, offering deep liquidity and unparalleled capital efficiency. Joining Premia means being part of a team dedicated to revolutionizing digital asset exchange.

VP - Enterprise Sales

Company: 1Password

Location: USA

Posted Dec 09, 2024

1Password is seeking a strategic and experienced Vice President Enterprise leader to drive revenue growth by expanding their footprint within Enterprise markets and building sustainable high-performing revenue channels. The role requires a visionary leader with a bias for action and a relentless commitment to results who thrives in a dynamic high-growth environment. The successful candidate will be instrumental in leading and scaling the North American sales team, developing and implementing strategic sales plans, and building relationships with key customers, partners, and stakeholders.

Director of Program Management Office

Company: Pax8

Location: USA

Posted Dec 09, 2024

The role of Director of Program Management at SampO involves working closely with the VP of Value Management, leading a team of project and program management professionals, and driving consistency, alignment, and portfolio prioritization management. The successful candidate will have at least 10 years of management experience and 7-10 years of project-program management experience.

Customer Success Manager - Digital

Company: Vercel

Location: USA

Posted Dec 09, 2024

Vercel offers a Frontend Cloud service for developers to build, scale, and secure web applications. They are looking for a Customer Success Manager Digital to manage customer interactions, provide product knowledge, and ensure customer satisfaction. The role requires technical knowledge, customer engagement skills, and the ability to work across time zones. The compensation package includes a great salary, stock options, healthcare, flexible time off, and remote-friendly work.

Director - Customer Experience & Education

Company: UpGuard

Location: USA

Posted Dec 09, 2024

UpGuard is seeking a Customer-Driven Director of Customer Experience and Education to lead the development and execution of their self-service and customer education function. The role will create a scalable customer-centric self-service model and robust education programs to empower customers to get the most out of their products. The Director will also own strategic initiatives that enhance the customer experience, aligning closely with Product, Sales, and Customer Success teams.

Senior Manager, Product Design

Company: Onebrief

Location: USA

Posted Dec 09, 2024

Onebrief is a revolutionary platform for military staff workflows and operational planning, designed to enable smarter real-time decisions with unparalleled collaboration features, AI-enhanced tools, and customizable workflows. Founded in 2017, Onebrief has raised $53M+ and counting from leading venture investors. The Product Design leader will shape and develop the end-to-end military planning tool, leading a team of Product Designers to understand customer pain points and translate them into simple and effective design solutions.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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