Excellent Customer Service Jobs in USA

531,828 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Lead ML Infra Engineer - Machine Learning & Data Infrastructure

Company: Upwork

Location: USA

Posted Nov 29, 2024

Upwork is a work marketplace that enables companies and talent to work together. The company is looking for a Lead ML Infra Engineer to design and develop infrastructure components to support machine learning initiatives.

Senior Analyst - Enterprise Analytics

Company: The Athletic Media Company

Location: USA

Posted Nov 29, 2024

The Athletic is a digital sports media company that brings true sports fans closer to the athletes, teams, and leagues. They serve a multifaceted audience with immersive storytelling and a likeminded community of fans. The company is looking for a Data Analytics team member to develop and standardize reporting metrics for enterprise-level strategy.

Principal Software Engineer

Company: Shippo

Location: USA

Posted Nov 29, 2024

Shippo is a shipping layer of the internet, aiming to make merchants successful through world-class shipping solutions. They are seeking a Principal Software Engineer to lead the decomposition of a monolithic application into microservices, implementing best practices for testing, observability, and developer experience.

Manager/Senior Manager, Client Experience (Performance Marketing)

Company: Unlockhealth

Location: USA

Posted Nov 29, 2024

Unlock Health is seeking a Manager/Senior Manager to join their performance marketing client experience team. The ideal candidate will have a good understanding of account management principles, our clients' business needs, and our service offerings. The role involves managing client relationships, developing and driving timelines, and communicating client needs with the internal team.

Data Analyst - Customer Operations

Company: Scribd

Location: USA

Posted Nov 29, 2024

Scribd is a company that aims to democratize the exchange of ideas and information, and empower collective expertise. They prioritize collaboration, intentional in-person moments, and flexible work arrangements. The company is looking for a Data Analyst to join their Customer Support Team, who will analyze support data to understand issues and insights, and improve the overall user experience.

Account Executive, Enterprise

Company: Emburse

Location: USA

Posted Nov 29, 2024

The job description is for an Account Executive to sell Emburse's expense management solutions to large businesses. The role requires strong sales skills, presentation skills, and the ability to understand the needs of mid-market level businesses.

Senior Frontend Engineer - React/Typescript

Company: DuckDuckGo

Location: USA

Posted Nov 29, 2024

DuckDuckGo is a privacy-focused internet company that has been building its all-in-one product for over a decade. They have a private search engine, browser, and extensions that have been downloaded over 250 million times. They are looking for a Senior Frontend Engineer to help shape their all-in-one privacy solution and join their mission to show the world that protecting online privacy can be simple.

Senior Alliance Partner Director (Partnerships)

Company: Vonage

Location: USA

Posted Nov 29, 2024

The job posting is seeking a highly motivated individual to lead emerging strategic partnerships and support the growing Channel and Alliances team. The ideal candidate will have experience in the SaaS industry and be able to shape the way Vonage goes to market for emerging market partners.

Industry Marketing Lead

Company: Stripe

Location: USA

Posted Nov 29, 2024

The text describes Stripe's infrastructure and suite of APIs, and the role of the Americas Marketing team in fueling the company's expansion across the region. The team is seeking an experienced marketer to drive world-class industry marketing in the Americas region.

Principal Engineering Manager

Company: ExtraHop

Location: USA

Posted Nov 29, 2024

ExtraHop offers a high-energy environment where people collaborate on industry-leading technology and develop their individual growth. As a Principal Engineering Manager, you will drive product initiatives, attract and cultivate a great engineering team, and maintain technical leadership in the industry.

Director - Channel Programs

Company: Vonage

Location: USA

Posted Nov 29, 2024

The Partner Sales Operations amp Programs Leader position is responsible for delivering channel operations, implementing partner experience insights, and optimizing sales process to improve efficiency and effectiveness. The role collaborates closely with the Channel Chiefs organization to identify and eliminate barriers, and works with top strategic partners to deliver revenue and sales.

Software Engineering Director (Web)

Company: OfferFit

Location: USA

Posted Nov 29, 2024

OfferFit is seeking a Software Engineering Director to lead the development of a highly scalable SaaS platform for reinforcement learning. The ideal candidate will have experience with JavaScript, TypeScript, and Vue.js, and will be responsible for managing a team of engineers, improving developer experience, and contributing to product vision and strategy.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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