Excellent Customer Service Jobs in USA

531,828 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Content Strategist - YouTube Growth

Company: HubSpot

Location: USA

Posted Nov 29, 2024

HubSpot is looking for a content strategist to help accelerate growth on YouTube. The role involves identifying new videos, supporting the media team, and developing strategic relationships with creators. The ideal candidate is a strategic thinker with a proven track record of growing YouTube channels through search.

Sales Executive

Company: G-P

Location: USA

Posted Nov 29, 2024

Globalization Partners is a company that aims to break down barriers to global business, enabling opportunities for everyone. They value their employees and offer a collaborative environment, competitive compensation, and benefits. The company is looking for a Sales Executive to lead the charge in breaking down barriers to global business.

Senior Customer Support Specialist

Company: Zipline

Location: USA

Posted Nov 29, 2024

Zipline is a company that helps retail workers by providing a platform to improve communication and customer service. They are hiring a Senior Customer Support Specialist to join their team and are looking for someone with strong troubleshooting and problem-solving skills.

Senior Appeals Specialist

Company: Adaptive Biotechnologies

Location: USA

Posted Nov 29, 2024

Adaptive Biotechnologies is a company that is powering the age of immune medicine. They are looking for a Sr. Appeals Specialist to join their team. The role involves designing and implementing an appeal strategy to optimize reimbursement success and reduce claim denials.

Manager - Benefits

Company: Alma

Location: USA

Posted Nov 29, 2024

The job posting is for a Benefits Manager position at Alma, a remote-first company. The role involves overseeing benefits programs, developing a benefits strategy, and ensuring compliance with regulations. The company offers a range of benefits, including health insurance, 401K plan, and wellness programs.

Manager - Community Content

Company: 1Password

Location: USA

Posted Nov 29, 2024

1Password is a company that values simplicity, honesty, and a human-centric approach to solving problems. They are looking for a Manager Community Content to lead a team of content producers to create engaging and informative content for their customer community.

Software Engineer - Money

Company: Vercel

Location: USA

Posted Nov 29, 2024

Vercel is seeking a Product Engineer with a specialization in billing systems to join their Engineering team. The role involves designing and implementing new billing features and enhancements for the Vercel platform, collaborating with cross-functional teams, and optimizing billing systems performance.

Senior Software Engineer - Frontend Frameworks

Company: Workiva

Location: USA

Posted Nov 29, 2024

Workiva is seeking a Senior Frontend Engineer to lead the frontend TypeScript enablement initiative, develop features and libraries, and mentor fellow engineers. The role requires experience with TypeScript, React, and frontend development, as well as strong communication and collaboration skills.

Senior Android Engineer - Search Feed

Company: Airbnb

Location: USA

Posted Nov 29, 2024

The text describes a job opening for a software engineer to work on Airbnb's Search Feed team. The team develops features to help guests find their perfect stay, and the engineer will play an impactful role in building world-class search experiences. The job requires expertise in Android app development, scalability, and performance, as well as a passion for continuous learning and innovation.

Senior Analytics Engineer

Company: Workiva

Location: USA

Posted Nov 29, 2024

The job description is for a Senior Analytics Engineer at Workiva, responsible for developing and delivering mission-critical data and metrics, and driving data-driven decisions. The role requires strong analytical skills, experience with data engineering, BI development, and data science, and excellent communication and interpersonal skills.

Sr. Director - Product Management, Personalization

Company: Pinterest

Location: USA

Posted Nov 29, 2024

The job description is for a Pinterest Personalization and User Experience Patterns strategy and roadmap developer. The role requires a strategic thinker, skilled communicator, and strong people leader who can work with various teams and technologies. The job involves developing innovative experiences, building a team, and driving results.

Senior Strategic Account Executive

Company: Twilio

Location: USA

Posted Nov 29, 2024

Twilio is hiring a Senior Strategic Account Executive for High Tech Accounts. The role involves managing and expanding relationships with High Tech customer accounts, developing and executing account strategy, and driving the sales process from prospecting to deal closure. The company values diverse experiences and encourages applicants with alternative backgrounds to apply.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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