Excellent Customer Service Jobs in USA

531,869 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Federal Technical Program Manager – IAM/IGA

Company: Saviynt

Location: USA

Posted Nov 28, 2024

Saviynt is a leading Identity Platform that provides cutting-edge solutions for identity and access governance. The company is looking for a Technical Program Manager to deliver projects and solutions to federal customers. The job requires experience in identity and access management, project management, and cross-functional collaboration.

Claims Examiner - Workers Compensation

Company: Sedgwick

Location: USA

Posted Nov 28, 2024

Sedgwick is a company that values its employees and offers a culture of caring, flexibility, and opportunities for growth and development. The company is committed to making a positive impact on the world and is looking for individuals who are driven to make a difference.

Communications Lead

Company: Webflow

Location: USA

Posted Nov 28, 2024

Webflow is a Website Experience Platform that empowers modern marketing teams to build and optimize stunning websites. They are looking for a Communications Lead to own the next phase of their strategy and growth.

Account Executive - Enterprise

Company: Emburse

Location: USA

Posted Nov 28, 2024

Emburse is a company that helps organizations manage corporate expenses and invoices, and provides a simple and amazing experience for employees. They have a strong sales team that focuses on finding and closing deals with large companies, and they offer a range of solutions for expense management.

Senior Account Executive

Company: Panoptyc

Location: USA

Posted Nov 28, 2024

The company is looking for an experienced sales representative to join their team. The role involves managing the sales cycle, conducting outbound sales activities, and collaborating with cross-functional teams. The ideal candidate should have a proven track record in B2B sales, excellent communication skills, and be comfortable with a metrics-driven sales approach.

Senior Full Stack Product Software Engineer - Dash

Company: Dropbox

Location: USA

Posted Nov 28, 2024

The role description for a Product Engineer at OTC involves designing, developing, and maintaining AI-powered software applications. The engineer will work closely with cross-functional teams to build robust and scalable solutions. The job requires strong interpersonal skills, 8 years of experience, and proficiency in backend and frontend development technologies.

Staff Analyst - Advanced Analytics

Company: Airbnb

Location: USA

Posted Nov 28, 2024

Airbnb is seeking a highly experienced Advanced Analytics professional to join the Community Blueprint team. The role involves leveraging data insights and advanced analytics techniques to define, forecast, and evaluate key metrics, and collaborating with cross-functional teams to drive strategic initiatives and improve the guest and host experience.

Senior iOS Software Engineer, Community Support Platform - Chatbot

Company: Airbnb

Location: USA

Posted Nov 28, 2024

The job posting is for a software engineer to work on Airbnb's Community Support Platform, which empowers global network of Community Support ambassadors to deliver exceptional customer service. The role involves creating innovative user experience for AI-driven customer service products, working cross-functionally with product design and other engineering counterparts, and driving lead and contributing to the full development cycle.

Senior Manager - Advanced Analytics

Company: Airbnb

Location: USA

Posted Nov 28, 2024

Airbnb is seeking a Senior Manager Advanced Analytics to drive data-driven decision making, improve the guest and host experience, and bridge team silos across product, operations, and policy. The role requires a highly experienced and skilled individual contributor with deep expertise in advanced analytics, data analysis, and communication.

User Researcher

Company: Webflow

Location: USA

Posted Nov 28, 2024

Webflow is looking for a User Researcher to help build decision-making superpowers by empowering teams with insights. The role involves owning end-to-end research projects, synthesizing findings, and communicating insights to various partners. The company offers a range of benefits, including equity ownership, health insurance, and paid parental leave.

Sr. Product Operations Manager - Consumer

Company: Pinterest

Location: USA

Posted Nov 28, 2024

The Product Ops team is responsible for ensuring smooth product launches and user experience. They build and maintain relationships with stakeholders, analyze data, and strategize on ways to improve user experiences.

Senior Account Executive - Large Enterprise

Company: BigCommerce

Location: USA

Posted Nov 28, 2024

BigCommerce is looking for a Senior Enterprise Account Executive to join their growing sales team. The role involves driving sales revenue by acquiring new high-value enterprise clients and showcasing the power of the BigCommerce platform.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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