Excellent Customer Service Jobs in USA

531,916 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Senior Product Manager

Company: Tomorrow Health

Location: USA

Posted Nov 26, 2024

Tomorrow Health is a company that enables exceptional healthcare for patients and their families. They build technology that rewires the way home-based care is ordered, delivered, and paid for. The company values diversity, patient experience, and collaboration.

Senior Android Engineer -Guest & Host

Company: Airbnb

Location: USA

Posted Nov 26, 2024

Airbnb is building a world-class payments platform, and the team is looking for an Android developer to build mobile-first payment experiences. The role involves collaborating with product managers, designers, and engineers to design and deliver high-quality products on Android.

Manager - Procurement Programs

Company: Airbnb

Location: USA

Posted Nov 26, 2024

The job posting is for a Procurement Programs Manager at Airbnb, responsible for managing supplier sustainability and risk management programs. The role involves close collaboration with cross-functional partners, stakeholder engagement, and process improvement recommendations. The company is committed to working with a diverse talent pool and providing a disability-inclusive application and interview process.

Manager - Product Security Engineering

Company: GitLab

Location: USA

Posted Nov 26, 2024

The Manager Product Security Engineering will lead a critical team responsible for delivering security capabilities through direct contributions to the GitLab platform. The role combines software engineering leadership with security domain expertise to drive GitLab's vision of being the most secure DevOps platform.

Lead Project Manager - Transit

Company: CALSTART

Location: USA

Posted Nov 26, 2024

The job posting is for a Lead Project Manager Transit position at CALSTART, a mission-driven industry organization focused on transportation decarbonization and clean air. The role requires experience in project management, strong organizational and communication skills, and a passion for advancing zero-emission transit solutions.

Senior Program Manager - DEI

Company: Twilio

Location: USA

Posted Nov 26, 2024

Twilio is a company that values diversity, equity, and inclusion, and is looking for a DEI Program Manager Senior Manager to join their team. The role involves leading the planning, implementation, and management of DEI programs and initiatives, and requires strong project management skills, deep knowledge of DEI principles, and a proven track record in driving organizational change.

Business Integration Engineer

Company: Restaurant365

Location: USA

Posted Nov 26, 2024

Restaurant365 is a SaaS company looking for an Integration Engineer to build and maintain services for their customers. The role requires experience with iPaaS, microservices, and integration patterns, as well as strong communication and leadership skills.

Senior Product Designer I - Content Hub

Company: HubSpot

Location: USA

Posted Nov 26, 2024

The job posting is for a Senior Product Designer position at HubSpot, where you will work with a team of passionate individuals to deliver the best product possible to help a mission-driven organization grow better. The role involves co-owning a significant part of the product, having autonomy to drive its strategy and vision, and mentoring other designers.

Senior GTM Data Anaylst

Company: Webflow

Location: USA

Posted Nov 26, 2024

Webflow is looking for a Senior GTM Data Analyst to drive the analysis of their PLG and sales businesses, providing meaningful and actionable insights to their GTM teams. The role requires 4+ years of experience in data analytics, proficiency in SQL, and exceptional analytical skills.

Lead Data Scientist - Marketing Mix Modeling

Company: Upwork

Location: USA

Posted Nov 26, 2024

Upwork is a work marketplace that enables companies and talent to work together. As a Lead Data Scientist, you will deliver advanced analytical insights to support marketing efforts and unlock economic opportunities.

Content Marketing Manager

Company: brightwheel

Location: USA

Posted Nov 26, 2024

Brightwheel is a technology brand in early education, aiming to provide high-quality education for every child. They are looking for a Content Marketing Manager to lead the execution of content strategies, develop content, and enhance search visibility.

Process Strategy and Optimization Manager

Company: Airbnb

Location: USA

Posted Nov 26, 2024

The Process and Strategic Optimization Lead role is responsible for driving large-scale cross-functional and cross-platform improvement projects and programs to achieve the strategic goals of the organization. The successful candidate will be an experienced Tools and Process Improvement professional with a strong team player background and excellent communication skills.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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