Excellent Customer Service Jobs in USA

531,916 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Director - Product Management, Growth

Company: 1Password

Location: USA

Posted Nov 26, 2024

1Password is a company that provides a password manager and other security tools. They are looking for a Director of Product Management to lead their growth initiatives and drive new revenue through product-led growth strategies.

Strategic Operations - Organization Excellence

Company: Stripe

Location: USA

Posted Nov 26, 2024

The job posting is for a Strategic Operations role at Stripe, where the candidate will work on improving operational efficiency and alignment. The role requires experience in strategy, business operations, or product strategy, and the ability to collaborate with senior leaders and teams.

Senior Software Engineer - Backend

Company: StackAdapt

Location: USA

Posted Nov 26, 2024

StackAdapt is a self-serve advertising platform that specializes in multichannel solutions. It empowers hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance. The company has been recognized for its diverse and supportive workplace, high-performing campaigns, and innovation.

Senior Product Marketing Manager

Company: Warp

Location: USA

Posted Nov 26, 2024

Warp is seeking a Senior Product Marketing Manager to shape the roadmap, orchestrate launches, and grow adoption of important features. The role requires an entrepreneurial mindset, self-directed style, and strong analytical skills.

Senior Marketing Program Manager

Company: Workiva

Location: USA

Posted Nov 26, 2024

The job posting is for a Senior Marketing Program Manager to develop and manage programs to support the marketing organization's strategic plan. The role requires experience in marketing program management, excellent analytical and project management skills, and the ability to work in a global team.

Director of Product Marketing - Growth

Company: Apollo

Location: USA

Posted Nov 26, 2024

Apollo is looking for a Director of Product Marketing to lead product-led growth strategies and high-velocity sales. The ideal candidate has 5+ years of product marketing experience, a strong technical understanding of distributed architectures, and experience in creating content that drives engagement and conversion.

Software Engineer - Backend

Company: StackAdapt

Location: USA

Posted Nov 26, 2024

StackAdapt is a self-serve advertising platform that specializes in multichannel solutions. It empowers hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance. The company has been recognized for its diverse and supportive workplace, high-performing campaigns, and innovation.

IT Enterprise Applications Administrator - Salesforce

Company: GitLab

Location: USA

Posted Nov 26, 2024

The Enterprise Applications Administration job family is responsible for implementing and maintaining Enterprise Applications across GitLab. The role involves maintaining compliance-readiness of Salesforce systems, improving processes, and engaging with stakeholders. The team is responsible for critical business applications, including Salesforce, Zuora, and Netsuite.

Vendor Operations Program Manager

Company: Pinterest

Location: USA

Posted Nov 26, 2024

The job posting is looking for a candidate to build a high-performing vendor operations function, requiring analytical skills, project management, and relationship-building. The ideal candidate will have experience with legal firm and vendor operations, and will be responsible for managing eBilling systems, ensuring compliance with Outside Counsel guidelines, and conducting RFP for preferred provider program.

Senior Salesforce Operations Administrator

Company: brightwheel

Location: USA

Posted Nov 26, 2024

Brightwheel is a technology brand in early education, seeking a Senior SysOps Administrator to join their Systems Operations team. The ideal candidate will have experience in systems administration, Salesforce, and problem-solving, with a passion for improving processes and delivering a great customer experience.

Intermediate Product Designer - Authentication

Company: GitLab

Location: USA

Posted Nov 26, 2024

The role of Intermediate Product Designer on the Authentication team involves designing intuitive UIUX solutions, working with security experts, and collaborating with other designers. The team is looking for someone with experience in designing user management and access configuration UIs, familiarity with designing holistic workflows, and strong visual design skills.

Senior Designer - Paid Social (multidisciplinary)

Company: Ro

Location: USA

Posted Nov 26, 2024

Ro is a direct-to-patient healthcare company that aims to help patients achieve their health goals through a convenient end-to-end healthcare experience. The company has been recognized for its innovative approach to healthcare and has been named a Fortune Best Workplace in New York and Health Care for four consecutive years.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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