Excellent Customer Service Jobs in USA

531,916 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Staff Revenue Accountant

Company: Mapbox

Location: USA

Posted Nov 23, 2024

Mapbox is a leading location platform that provides tools for businesses to create customized experiences. The company is looking for an accountant to assist with revenue accounting and manage accounts receivable processes.

Sales Executive - Payers

Company: Curai

Location: USA

Posted Nov 23, 2024

Curai Health is a startup that offers virtual urgent and primary care services powered by a world-class care team and cutting-edge AI. They are looking for a Sales Executive to join their Growth team and drive growth in the payer market.

Senior Billing Accountant

Company: Olo

Location: USA

Posted Nov 23, 2024

Olo is a leading SaaS platform that helps restaurants deliver personalized guest experiences. They are looking for a Senior Billing Accountant to join their team, with responsibilities including billing operations, process improvement, and compliance. The company offers a range of benefits and is remote-friendly.

Senior Manager - Software Engineering (Scribd Core Team, Full-stack)

Company: Scribd

Location: USA

Posted Nov 23, 2024

Scribd is a technology company focused on written and spoken word, aiming to democratize the exchange of ideas and information. The company is looking for a Senior Engineering Manager to lead a team of engineers and develop high-quality user-centered features.

Senior Sales Operations Specialist

Company: Oyster

Location: USA

Posted Nov 23, 2024

The job posting is seeking a Senior Sales Operations Specialist to join the Sales Operations team. The role requires experience in process improvements, sales analytics, and CRM optimization. The team is expanding and is looking for a strategic and process-driven individual to optimize sales and post-sales processes.

Customer Support Team Lead

Company: Clipboard Health

Location: USA

Posted Nov 23, 2024

The role of a Customer Support Team Leader involves coaching and training team members, maintaining high standards, and ensuring customer satisfaction. The job requires strong communication skills, problem-solving, and the ability to manage under pressure.

Director of Implementation

Company: Cloudbeds

Location: USA

Posted Nov 23, 2024

The job posting is seeking an operational force of nature to lead the onboarding process, develop strategic programs, and ensure seamless implementations and ecstatic customers. The ideal candidate should have experience in onboarding, SAAS, and team management, with excellent communication and analytical skills.

Presales Engineer

Company: Abbyy

Location: USA

Posted Nov 23, 2024

ABBYY is a company that values diversity, flexibility, and innovation. They offer a range of benefits, including remote work options, flexible hours, and a culture of giving. The company is committed to respect, transparency, and simplicity, and has a strong focus on customer satisfaction.

Manager - Software Engineering (SlideShare Core Team, Full-stack)

Company: Scribd

Location: USA

Posted Nov 23, 2024

Scribd is a technology company focused on the written and spoken word, with a mission to spark human curiosity. The company is looking for an Engineering Manager to lead a talented team and help shape the technical strategy of SlideShare.

Event Marketing Contractor

Company: Quantum Metric

Location: USA

Posted Nov 23, 2024

Quantum Metric is a company that values diversity, inclusivity, and employee empowerment. They offer a range of benefits, including coaching and training programs, and prioritize building strong relationships with their customers.

BizOps & Strategy

Company: Vercel

Location: USA

Posted Nov 23, 2024

Vercel is looking for a new member to join their BizOps and Strategy team. The team drives critical initiatives and supports the company's goal of building a culture of excellence. The role involves developing performance metrics, driving strategic decisions, and leading complex projects.

Senior FP&A Manager - GTM

Company: Weights & Biases

Location: USA

Posted Nov 23, 2024

The job posting is for a Sr Manager position at Weights amp Biases, a Series C company with $250M in funding. The role involves financial planning, analysis, and forecasting, as well as team leadership and development. The company is committed to providing competitive salary and benefits packages.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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