Excellent Customer Service Jobs in USA

531,916 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Marketing Strategy & Operations Manager

Company: AllTrails

Location: USA

Posted Nov 23, 2024

AllTrails is a popular outdoors platform that helps people explore the outdoors with curated trail maps, photos, reviews, and user recordings. The company is building a global beloved outdoors brand and is looking for a Marketing Strategy and Operations Manager to drive key strategic business processes.

Senior Vice President of Growth Marketing

Company: Home Solutions

Location: USA

Posted Nov 23, 2024

Home Solutions is seeking a Senior Vice President of Growth Marketing to lead the strategic direction and execution of digital paid media efforts, driving customer acquisition through emerging platforms. The role requires deep expertise in paid media innovation, scaling channels, and a relentless focus on optimization and creative solutions to maximize ROI.

Software Engineer - Scanning Engine

Company: Coalition, Inc.

Location: USA

Posted Nov 23, 2024

The job posting is for a Software Engineer to join the Scanning Engine and Data Collection team at Coalition Inc. The team provides critical data for underwriting Cyber Insurance policies. The ideal candidate will have solid networking fundamentals and experience with running distributed systems at scale. The company offers competitive compensation, flexible PTO policy, and mental and physical health wellness programs.

Seasonal Virtual Registered Nurse

Company: Ro

Location: USA

Posted Nov 23, 2024

RPM is a telehealth practice dedicated to providing high-quality patient-centric care. They are part of the provider network affiliated with Ro, a direct-to-patient healthcare company. The company is looking for a Virtual Registered Nurse to support clinical patient care delivery and provide high-quality patient care through EMR messaging and communications.

Field Marketing Manager

Company: WorkOS

Location: USA

Posted Nov 23, 2024

WorkOS is a developer platform that helps make apps enterprise-ready. They are seeking an experienced Field Marketing Manager to join the team and are offering competitive pay, substantial equity grants, and a range of benefits.

Director of Account Management

Company: QuinStreet

Location: USA

Posted Nov 23, 2024

The job posting is seeking a Director of Account Management and Customer Success to lead a team and drive revenue growth. The ideal candidate should have experience in customer success, account management, and leadership, with a strong understanding of customer needs and a passion for growing accounts.

Bilingual Strategic Services Consultant

Company: Sprout Social

Location: USA

Posted Nov 23, 2024

Sprout Social is looking for a Bilingual Strategic Services Consultant to join their Sales and Success team. The ideal candidate is a product-savvy and customer-focused individual who understands the social industry and social KPIs. The role involves providing customers with a tailored implementation experience, managing strategic consulting projects, and leveling up the social sophistication of customers and the team.

Senior Product Analyst

Company: Muck Rack

Location: USA

Posted Nov 23, 2024

The company is looking for a Senior Product Analyst to lead their product analytics efforts, drive data-informed decision making, and propose additional areas for data collection. The ideal candidate is a self-starter who is passionate about leveraging data to solve complex problems.

Event Marketing

Company: Quantum Metric

Location: USA

Posted Nov 23, 2024

Quantum Metric is a company that values diversity, inclusivity, and employee empowerment. They offer a range of benefits, including coaching and training programs, and prioritize building strong relationships with their customers. The company is looking for an Event Marketing Contractor to join their team and help plan and execute events.

Senior Counsel - Product

Company: Airbnb

Location: USA

Posted Nov 23, 2024

Airbnb's Legal Department is seeking a talented and adaptable legal professional to support the company's new lines of business and legal work. The successful candidate will be responsible for advising business, product, design, and engineering teams on compliance issues and providing guidance on complex legal matters.

Senior Product Manager - Pipeline Generation

Company: Apollo.io

Location: USA

Posted Nov 23, 2024

The role is to define and deliver solutions that transform Apollo into the go-to prospecting and engagement platform for revenue teams. The focus is on optimizing the entire pipeline generation lifecycle, helping users discover high-potential prospects, engage them effectively, and manage their outreach tasks and send highly personalized messages at scale.

Analytics Engineer

Company: Olo

Location: USA

Posted Nov 23, 2024

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry. They are looking for an Analytics Engineer to join their Central Analytics team. The role involves designing and implementing scalable data models, developing and maintaining data pipelines, and collaborating with the central analytics team.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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