Excellent Customer Service Jobs in USA

531,916 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Software Development Engineer III - Data Platform

Company: Mapbox

Location: USA

Posted Nov 21, 2024

Mapbox is a leading real-time location platform that provides tools for data applications. The company is looking for a Software Development Engineer III to build and deliver internal data tools and pipelines.

Engineering Manager - Clinical Quality

Company: Rula

Location: USA

Posted Nov 21, 2024

The company Rula is dedicated to making mental healthcare work for everyone, providing quality care and empowering individuals to take charge of their mental health. They believe in diversity, equity, and inclusion and strive to create a culture of inclusion.

Staff Software Engineer

Company: HubSpot

Location: USA

Posted Nov 21, 2024

HubSpot is seeking a Staff Software Engineer to join the Customer Agent team. The team is building an AI-powered customer support agent and is looking for a handson technical leader who can amplify the capabilities of the team. The ideal candidate has experience with AI, is a technical leader, and has a long track record of delivering high-value projects.

Senior Tools Support Specialist

Company: Airbnb

Location: USA

Posted Nov 21, 2024

The job posting is for a Tools and Process Improvement Lead at Airbnb. The role involves leading business requirements, collaborating with cross-functional teams, and driving continuous improvement. The successful candidate will have experience in process improvement, project management, and data-driven decision making.

Associate Director, Payroll

Company: Movable Ink

Location: USA

Posted Nov 21, 2024

Movable Ink is a company that scales content personalization for marketers through data-activated content generation and AI decisioning. The company is headquartered in New York City and serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan. The Associate Director Payroll will be responsible for managing the domestic and international payroll operations and function.

QA Analyst

Company: Prizepicks

Location: USA

Posted Nov 21, 2024

PrizePicks is a fast-growing sports company that values diversity and inclusivity. They are looking for a Software QA Analyst to join their team, with responsibilities including testing complex computer programs and working closely with engineering and product teams.

DevSecOps Engineer

Company: Raft

Location: USA

Posted Nov 21, 2024

Raft is a customer-obsessed non-traditional small business looking for an experienced DevSecOps Engineer to support their customers and join their passionate team. The company offers a competitive salary, fully covered healthcare, and a range of benefits.

Senior Product Designer

Company: hellobestow

Location: USA

Posted Nov 21, 2024

Bestow is a leading insurance technology platform seeking a Senior Designer to join their UX team. The company offers a remote and hybrid workplace, competitive salary, and equity. They value diversity and have received several awards for being a great place to work.

Technical Support Engineer (L3)

Company: Cyberhaven

Location: USA

Posted Nov 21, 2024

The job posting is for a Technical Support Engineer L3 at Cyberhaven, a company that provides AI-powered data security solutions. The role involves providing technical support to customers, troubleshooting issues, and collaborating with other teams. The company values diversity and is an equal opportunity employer.

Principal Product Management- BillingCenter

Company: Guidewire

Location: USA

Posted Nov 21, 2024

Guidewire is seeking an experienced product management professional to join their Billing Product Management team to help achieve business goals. The role involves working with customers, sales, and a global product and development team to own and drive the definition of roadmap features.

Senior Project Manager - Solar (PV)

Company: Atwellgroup

Location: USA

Posted Nov 21, 2024

Atwell LLC is a leading consulting engineering and construction services company with a strong national presence and diverse project portfolio. They are seeking a Senior Project Manager to lead utility-scale Solar PV projects and have a range of benefits and perks for their employees.

Senior Tax Analyst

Company: Greenlight

Location: USA

Posted Nov 20, 2024

Greenlight is a fintech company that helps parents raise financially smart kids. They are looking for a Senior Tax Analyst to join their team.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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