Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Sr. Product Designer - AI Orchestration

Company: Zapier

Location: USA

Posted Nov 27, 2025

Zapier is seeking a Senior Product Designer to work on their AI Tasks team, focusing on making AI capabilities approachable and trustworthy. The role involves designing tools for human-in-the-loop and AI by Zapier, with a focus on enterprise AI governance, citizen development models, and organizational transformation. The ideal candidate will have 7+ years of experience designing for enterprises, platform thinking, and experience with AI-powered features.

Senior Platform Manager - Trust and Safety

Company: Airbnb

Location: USA

Posted Nov 27, 2025

The text describes Airbnb's Trust & Safety team, which focuses on building trust and safety for guests and hosts through identity verification, community standards, and machine learning models to detect risk. The role of a Product Manager in this team involves identifying customer pain points, defining product strategy, leading cross-functional teams, and balancing business goals with regulatory requirements.

Psychometrician

Company: Khan Academy

Location: USA

Posted Nov 27, 2025

Khan Academy is a nonprofit organization with a mission to provide free, world-class education to anyone, anywhere. They offer high-quality learning content and practice for PreK-12th grade and early college core academic subjects, focusing on math and science. The company values diversity, equity, inclusion, and belonging, and is committed to improving learning outcomes for students worldwide, especially those in historically under-resourced communities.

Senior Software Engineer - AI

Company: Webflow

Location: USA

Posted Nov 27, 2025

Webflow is building an AI-native Digital Experience Platform as a remote-first company. They aim to bring development superpowers to everyone, from entrepreneurs to global enterprises. The company values trust, transparency, creativity, and a high bar for technical quality. They are looking for a Senior Software Engineer AI to lead architecture and design for AI features, collaborate with teams, and stay updated on AI advancements.

Senior Project Manager - IT

Company: TerrAscend

Location: USA

Posted Nov 27, 2025

TerrAscend is a cannabis company that focuses on growing possibility through cultivating top-tier flower, supporting patients with trusted therapies, and crafting premium products for adult use. The Senior Project Manager IT role involves driving cross-functional strategic technology initiatives, managing a portfolio of complex initiatives, and partnering with business stakeholders to develop software product roadmaps. The company offers comprehensive benefits and emphasizes equal employment opportunities.

(S)VP of Product

Company: Buildout

Location: USA

Posted Nov 27, 2025

Buildout is a family of CRE software products that help brokers find, win, and transact properties to maximize their deal efforts. The company is seeking a Senior Vice President of Product to drive innovation and development of their established products, with a focus on AI and exceptional user experience. The ideal candidate will have a deep understanding of commercial real estate and workflow automation, a proven track record in product and design management, and the ability to lead cross-functional teams in a fast-paced environment.

Staff Software Engineer - Performance

Company: Airbnb

Location: USA

Posted Nov 27, 2025

The Infrastructure Performance team at Airbnb focuses on optimizing performance across the fleet and backend stack. They work on various infrastructure systems, engage with cross-functional partners, evaluate hardware offerings, and modernize the software stack. The team is responsible for performance observability, load testing, and minimizing latency for customers. They seek experienced engineers with expertise in performance optimization, software tuning, and cloud infrastructure.

Senior Business Operations Manager - Global Enterprise

Company: Sprout Social

Location: USA

Posted Nov 27, 2025

Sprout Social is hiring a Senior Business Operations Manager for the Revenue Operations team. The role involves collaborating with senior leadership, leading sales operational strategies, developing dashboards, and partnering with cross-functional teams. The ideal candidate has 6-8+ years of experience in sales operations, strong leadership skills, and a track record of driving change and improvement.

Producer - Event Technology

Company: HubSpot

Location: USA

Posted Nov 27, 2025

HubSpot is seeking an Event Technology Producer to lead the implementation and maintenance of event technology across their portfolio. The role involves end-to-end execution of event tech solutions, managing vendor relationships, collaborating with cross-functional teams, and providing customer support. The ideal candidate should have strong technical problem-solving skills, experience with event technology tools, and the ability to manage projects effectively.

Senior Lead - Acquisition Growth Campaigns

Company: Dropbox

Location: USA

Posted Nov 27, 2025

The role of Senior Lead of Acquisition Growth Campaigns at Dropbox involves driving the marketing-led acquisition strategy for both product-led and sales-led motions. The responsibilities include owning the end-to-end campaign acquisition strategy, leading a cross-functional growth experimentation engine, defining the early-journey customer architecture, setting the acquisition performance framework, translating experiment learnings into scalable growth programs, driving cross-functional alignment, and championing the use of AI in acquisition workflows. The requirements include 10+ years of experience in growth demand generation or acquisition marketing within B2B SaaS, demonstrated ability to lead acquisition strategy and drive alignment across cross-functional teams, deep understanding of funnel dynamics and growth experimentation methodology, and strong analytical skills. Preferred qualifications include experience scaling acquisition programs in high-growth SaaS environments, proficiency in experimentation and automation platforms, strong understanding of paid media strategy, exposure to AI-driven personalization, and a strategic marketing-analytics background.

Technology Account Lead - Financial Services

Company: Guidehouse

Location: USA

Posted Nov 27, 2025

Guidehouse is seeking a highly motivated and talented leader to deliver large-scale IT transformation projects for the IRS and Treasury. The role involves designing and presenting client solutions, leading the practice, building networks, identifying key issues, shaping and delivering projects, managing engagement financials, and growing the team. The ideal candidate should have at least 10 years of experience in designing, implementing, and supporting complex business processes and technical components for the IRS and Treasury, as well as experience in leading teams and managing engagements.

EDC Developer / Programmer

Company: Celerion

Location: USA

Posted Nov 27, 2025

Celerion is seeking a full-time remote Electronic Data Capture (EDC) Database Developer Clinical Programmer to join their Clinical Data Sciences team. The role involves administering EDC databases, building and maintaining electronic case report forms, and providing expert guidance on study setup and maintenance. The ideal candidate should have a bachelor's degree in a related field, 3 years of clinical data management experience, and proficiency in SQL and EDC systems like Veeva CDMS.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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