Excellent Customer Service Jobs in Washington DC

90,399 open positions · Updated daily

Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

General Management Analyst

Company: Digital Cloak

Location: Washington DC

Posted Jan 17, 2025

Digital Cloak is hiring a General Management Analyst for a government client. The role involves supporting day-to-day operations, providing administrative support, coordinating with stakeholders, and contributing to project documents. The ideal candidate should have strong analytical skills, excellent communication abilities, and at least 3 years of relevant experience. The position requires US citizenship, a security clearance, and the ability to work remotely with occasional onsite meetings in Washington DC. The role offers significant growth opportunities and the chance to work in a multidisciplinary team.

Oracle PL/SQL Developer

Company: Derex Technologies Inc

Location: Washington DC

Posted Jan 17, 2025

Derex Technologies Inc, a global IT consulting and staffing solutions provider since 1996, is seeking an Oracle PLSQL Developer for a hybrid role in Washington DC. The developer will design data structures, develop Oracle PLSQL programs, support cloud implementations, prepare test cases, and resolve bugs. The ideal candidate will have a Bachelor's degree in Computer Science, 10 years of relevant experience, strong SQL knowledge, extensive Oracle PLSQL experience, and excellent problem-solving skills.

Federal Account Executive, 4th Estate (Remote, DMV)

Company: Dynatrace

Location: Washington DC

Posted Jan 18, 2025

The role at Dynatrace involves executing account plans to maximize revenue potential, focusing on product land and growth, and targeting net new logos in the Federal market. The individual will consult with executives to develop an enterprise-wide strategy, generate velocity by establishing Dynatrace in new and existing markets, and ensure customer implementations are successful. The role requires a HS diploma or GED and at least 3 years of enterprise software sales experience. Preferred qualifications include managing sales cycles in complex organizations, experience selling into Federal DoD/IC accounts, and outstanding communication skills. Dynatrace offers a competitive compensation package, including unlimited personal time off, an employee stock purchase plan, and medical/dental benefits.

Controller (Remote)

Company: M3USA

Location: Washington DC

Posted Jan 17, 2025

M3 USA, a healthcare innovation company founded in 2000, is hiring for a Controller position. The role involves GL Accounting, Corporate Accounting Functions, FP&A Functions, and other responsibilities. The ideal candidate should have a Bachelor's degree, CPA, and 7-10 years of related experience. They must possess strong FP&A skills, excellent communication, and proficiency in Excel. Familiarity with NetSuite and Procurify is a plus. M3 USA offers competitive wages and benefits, including health insurance, 401k, and paid vacation.

Assistant General Manager - DMV

Company: Call Your Mother Deli

Location: Washington DC

Posted Jan 17, 2025

Call Your Mother is hiring an Assistant General Manager for their DMV locations. The role involves overseeing daily operations, managing staff, ensuring food safety, and collaborating with the General Manager on various aspects of the business. The ideal candidate should have at least 1 year of restaurant management experience, ServeSafe Manager Food Safety Certification, and a positive, energetic attitude. The company offers competitive compensation, benefits, and a supportive work environment.

General Manager - DMV

Company: Call Your Mother Deli

Location: Washington DC

Posted Jan 17, 2025

Call Your Mother is a neighborhood bagel shop and deli with locations in the DC area and Denver CO. They are hiring a General Manager with a positive attitude, eagerness to learn, and a focus on good food and good vibes. The GM will oversee kitchen operations, front-of-house service, team development, and overall profitability. They should have 12 years of experience in restaurant management, ServeSafe Managers Food Safety Certification, and a high-energy, positive attitude. The company offers a friendly work environment, benefits, and opportunities for growth.

Lead Business Analyst

Company: Digital Cloak

Location: Washington DC

Posted Jan 17, 2025

Digital Cloak is hiring a Lead Business Analyst to support a government client. The role involves working directly with the customer, overseeing junior team members, and collaborating with a multidisciplinary team. Key responsibilities include analyzing statements of work, providing guidance to the customer, tracking contract details, and engaging with stakeholders. The ideal candidate should have extensive consulting experience, strong analytical skills, and the ability to lead and manage various project tasks. A 4-year degree is required, and PMP certification is preferred. The position is based in Washington DC, with remote work options and potential on-site meetings. US citizenship is required, and a security clearance is necessary.

Financial Analyst, Remote

Company: Aledade

Location: Washington DC

Posted Jan 17, 2025

Aledade, a public benefit corporation, is seeking a Financial Analyst to work remotely or from the Bethesda MD office. The role involves partnering with various teams for expense forecasting and budget management using Netsuite Planning & Budgeting tool. The ideal candidate should have a Bachelor's degree in finance or accounting with 5+ years of experience. Preferred skills include Netsuite Planning & Budgeting system experience, multitasking, organization, and communication skills. Aledade offers a comprehensive benefits package, flexible work schedules, and a remote-first culture. The company is committed to diversity and equal opportunity employment.

Operations Associate

Company: BluShark Digital

Location: Washington DC

Posted Jan 17, 2025

BluShark Digital, a leading digital marketing agency based in Washington DC, is seeking an Operations Associate. This role involves supporting people operations, office management, finance, and company culture initiatives. Key responsibilities include reviewing vendor agreements, providing IT support, assisting with financial reports, managing employee records, and supporting event planning. The ideal candidate will have a Bachelor's degree, strong organizational skills, excellent communication, and proficiency in Google Workspace Suite. BluShark Digital is committed to a respectful work environment and equal employment opportunities.

Lead Quantitative Modeler - Credit Risk (Open to Remote)

Company: Fannie Mae

Location: Washington DC

Posted Jan 17, 2025

Fannie Mae is seeking a Lead Quantitative Modeler in Credit Risk. The role involves leading teams in providing innovative solutions, coaching team members, applying advanced skills in modeling projects, contributing to validation strategies, and communicating technical subject matter clearly. The ideal candidate will have 4 years of experience in quantitative finance, econometric modeling, credit risk modeling, or big data analytics using Python and SQL. An advanced degree in a related field, in-depth knowledge of the mortgage industry, and hands-on experience building MBS prepayment models are preferred. Fannie Mae is an Equal Opportunity Employer offering comprehensive benefits and a broad range of perks.

Program Associate, Speakers

Company: Active Minds, Inc.

Location: Washington DC

Posted Jan 19, 2025

Active Minds, a leading nonprofit organization dedicated to promoting mental health awareness, is seeking a highly organized individual with experience in event planning. The Program Associate Speakers will independently oversee the booking and execution of a wide array of professional events per year, ensuring a professional and superior client experience. The role involves contract and booking logistics, virtual and in-person event coordination, virtual event management, special project management, speaker liaison, programmatic evaluation and improvement, and Salesforce management. The ideal candidate should have recent grad or 1+ years of experience in hospitality event management, sales and marketing, customer service, or related professional areas. Prior experience with virtual event platforms and CRM platforms, particularly Salesforce, is preferred. The position offers a competitive salary, robust benefits, and an environment that is friendly to remote working and life-work balance.

Cloud System Engineer I

Company: GAMA-1 Technologies

Location: Washington DC

Posted Jan 17, 2025

The job posting seeks a Cloud System Engineer to support a growing Cloud Services practice. The ideal candidate will have hands-on experience administering cloud technologies, including compute, storage, and infrastructure as Code (IaC). They will direct cloud administrative duties, assemble and document agile-related artifacts, and provide guidance on infrastructure movement techniques. The candidate will also develop cloud business best practices, work with multiple teams, and participate in UAT and development processes. Required skills include 2+ years of cloud administration experience, proficiency in coding languages, and experience with AWS, EKS, YAML, Python, JSON, and OpenPBS. Preferred skills include federal government experience, Jira knowledge, and AWS certifications. A BSBA in Computer Science or equivalent experience is required. The position offers a base salary range of $106,703 - $150,413 and is performed in a telework environment. A public trust security clearance is required.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages