Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Database Engineer- Hadoop/Matrix

Company: Technogen

Location: Washington DC

Posted Nov 21, 2024

The job description is for a Database Engineer position at TechnoGen Inc, a company that provides IT services and software development. The job involves reviewing and certifying new versions of software, developing and building deployment packages, and providing support for production, QA, and development environments.

WGL - ICS/OT Systems Administrator

Company: AltaGas

Location: Washington DC

Posted Nov 21, 2024

The job description is for a Systems Administrator with expertise in Microsoft systems administration, VMware, and infrastructure management. The role involves maintaining, upgrading, and managing software, hardware, and networks in an OT environment. The job offers a competitive salary range and a comprehensive benefits package.

CAS Accounting Sr. Manager

Company: EpiSci

Location: Washington DC

Posted Nov 21, 2024

EpiSci is a company that is committed to building a diverse and inclusive workforce, and is looking for a CAS Accounting Sr Manager to oversee the organization's compliance with Cost Accounting Standards and government regulations. The role involves managing the preparation and review of CAS disclosure statements, ensuring proper cost allocation and accounting practices, and overseeing audits related to CAS compliance.

Senior DevOps Engineer

Company: Percipient.ai

Location: Washington DC

Posted Nov 21, 2024

Percipientai is a company that utilizes AI and computer vision to develop cutting-edge tools. They are seeking Sr DevOps Engineers to work with customers to ensure mission success. The company offers a range of benefits and is committed to hiring a diverse workforce.

IT Support Specialist - Junior

Company: Spry Methods, Inc.

Location: Washington DC

Posted Nov 21, 2024

The job posting is seeking a highly skilled IT Support Specialist to join their team in Chantilly, VA. The job responsibilities include answering phone calls, emails, and other communications, providing technical support, and creating knowledge articles. The minimum requirements include 3 years of experience or 1 year of experience as a Service Desk Support Analyst, TSSCI eligibility, and comfort with obtaining a CI Polygraph.

Reporting and Data Analysis Lead

Company: Omniscius

Location: Washington DC

Posted Nov 21, 2024

The job posting is looking for a Reporting and Data Analysis Lead with advanced skills in analyzing multisource data to derive actionable insights. The ideal candidate will be a strong leader with analytical and communication skills to collaborate effectively with crossfunctional teams and stakeholders.

24-5006: Proposal Writer

Company: Navitas Business Consulting

Location: Washington DC

Posted Nov 21, 2024

The job posting is for a Technical Writer to support the Business Development team at Navitas, a company that provides digital transformation solutions. The ideal candidate should have a strong background in technical writing, business development, and proposal writing, with experience in federal and commercial proposals.

Platform Engineer – IBM Client Engineering - Washington, DC

Company: IBM

Location: US Washington

Posted Nov 21, 2024

The job posting is for a Platform Engineer at IBM Client Engineering, responsible for delivering unique client cocreation experiences, leveraging hybrid cloud and AI solutions, and providing technical leadership. The role requires strong analytical skills, excellent communication, and a growth mindset.

Insider Threat / UAM Analyst

Company: Leidos

Location: Washington DC

Posted Nov 21, 2024

The Leidos Digital Modernization sector is looking for UAM Analysts to join the GSMO effort in Alexandria. The position involves triaging and analyzing UAM alerts, documenting and reporting findings, and creating countermeasures to specific weaknesses.

Sr People Services Delivery Manager (USA Remote)

Company: Turnitin

Location: Washington DC

Posted Nov 21, 2024

Turnitin is a global organization that provides innovative solutions for education. The company is committed to promoting honesty, consistency, and fairness across all subject areas and assessment types. The Senior People Service Delivery Manager role involves leading a team, providing guidance and support, and ensuring compliance with company policies and regulations.

Sr. Data Encryption Engineer - (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Nov 21, 2024

Fannie Mae is a flexible hybrid company that offers a range of benefits and opportunities for growth. The company is committed to fostering a diverse and inclusive workplace and is an equal opportunity employer.

Senior DevSecOps Engineer

Company: Omniscius

Location: Washington DC

Posted Nov 21, 2024

The job posting is seeking a Senior DevSecOps Engineer to join a team supporting a Homeland Security customer in Springfield, VA. The candidate will play a pivotal role in designing, implementing, and maintaining CICD solutions, consulting on DevSecOps requirements, and enhancing automation processes.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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