Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Sr. Principal Hardware Engineer

Company: ExtraHop

Location: USA

Posted Dec 23, 2025

This job posting outlines responsibilities for a hardware technical leader role, including collaboration with teams, hardware innovation, and requirements definition. Required qualifications emphasize expertise in NDR, enterprise hardware design, and programming languages. The salary range is specified as $190k-$220k annually.

Intermediate Backend Engineer (Go), Verify: CI Functions Platform

Company: GitLab

Location: Canada,Netherlands,UK

Posted Dec 23, 2025

This job description outlines a role as an Intermediate Backend Engineer focused on rearchitecting GitLab Runner for large-scale CICD operations and building foundational platforms for CI Functions. The position emphasizes collaboration with cross-functional teams, technical design, and solving real-world scaling challenges. Key requirements include expertise in Go, distributed systems, containerization technologies, and cloud-native infrastructure.

Cloud Engineer - Talent Pipeline

Company: Atmosera

Location: USA

Posted Dec 23, 2025

Atmosera seeks a Cloud Engineer with Azure expertise to design and maintain cloud solutions. The role offers competitive compensation, benefits, and remote work flexibility. The company emphasizes innovation, security, and professional growth while highlighting its commitment to diversity and employee well-being.

Senior Technical Program Manager - Security

Company: Webflow

Location: Argentina

Posted Dec 23, 2025

Webflow seeks a Security Technical Program Manager to lead their security initiatives, emphasizing collaboration across teams, vulnerability management, and operational maturity. The role requires technical expertise, cross-functional coordination, and experience with security frameworks. The company highlights values like trust, creativity, and equity, offering benefits such as equity, health coverage, and remote work flexibility.

Global Head of Specialist Solutions Architecture - Money Management

Company: Stripe

Location: USA

Posted Dec 23, 2025

Stripe seeks a Global Head of Specialist SA for Money Management, leading a high-performing team to drive financial services innovation and growth. The role emphasizes strategic leadership, technical expertise in embedded finance, and shaping product roadmaps to empower businesses with global payment solutions.

Senior Product Marketing Manager

Company: Checkly

Location: USA

Posted Dec 23, 2025

Checkly seeks a Senior Product Marketing Manager for a fully remote role, emphasizing async-first work and global collaboration. The position involves scaling product marketing strategies, with competitive compensation and flexible benefits.

Technical Support Engineer - Italian Speaking

Company: Twilio

Location: Ireland

Posted Dec 23, 2025

This job posting highlights Twilio's commitment to excellent customer service and award-winning billing support. The role involves technical support, process improvement, and team collaboration, with qualifications emphasizing customer focus, technical communication, and Italian language proficiency. The position offers remote work in Ireland with competitive benefits.

Senior Account Executive

Company: Twilio

Location: Singapore

Posted Dec 23, 2025

This job posting seeks a Senior Account Executive for Twilio's Enterprise Sales team, emphasizing new business acquisition, technical solutions selling, and cross-functional collaboration. The role requires 8+ years of enterprise sales experience and offers remote work with a Singapore base, along with competitive benefits.

Account Executive - Small Business

Company: HubSpot

Location: USA

Posted Dec 23, 2025

This job posting outlines a Growth Specialist role at HubSpot with responsibilities in sales, business growth, and team collaboration. It highlights competitive compensation, benefits, and opportunities for career advancement.

Director of Strategy and Planning

Company: Grafana Labs

Location: USA

Posted Dec 23, 2025

This job posting seeks a Director of Strategy & Planning for Grafana's GTM organization, requiring expertise in growth strategies, data-driven decision making, and cross-functional collaboration. The role involves operational planning, strategic opportunity evaluation, and system optimization. Key qualifications include experience in sales strategy, analytical skills, and familiarity with BI tools. Compensation includes competitive earnings and RSUs.

Mobile Front End Engineer

Company: Oddball

Location: USA

Posted Dec 23, 2025

Oddball seeks a Mobile Front End Engineer to develop impactful federal software. The role involves collaborating on interfaces, data endpoints, and Agile teams. Benefits include remote work, stipend, and comprehensive benefits.

Intermediate Fullstack Engineer (Ruby/Vue.js) - Growth

Company: GitLab

Location: EMEA,Netherlands,UK

Posted Dec 23, 2025

This role emphasizes shaping user experiences through fullstack engineering and analytics, focusing on growth metrics and collaboration with cross-functional teams to enhance product adoption and retention. It highlights opportunities for impactful work, remote collaboration, and contributing to scalable solutions.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages