Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Agentic AI - Student Position-Research Lab

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

IBM's research lab in Israel is seeking exceptional students to contribute to cutting-edge AI research, focusing on LLM-based agentic workflows and code-based solutions. The role offers hands-on experience with AI platforms and collaboration in global teams, requiring strong programming skills and a passion for generative AI.

Apptio FinOps Consultant - IBM UK

Company: IBM

Location: London, GB

Posted Dec 17, 2025

The role involves guiding customers through cloud spending management using IBM Apptio tools, requiring expertise in FinOps and cloud platforms. The position offers growth opportunities and a collaborative environment with benefits like health insurance and parental leave.

Quote to Cash Professional-Korean

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 17, 2025

This role offers an exciting opportunity to join a global team supporting sellers in presales activities, with a focus on innovation and long-term growth. Responsibilities include optimizing proposals, managing client relationships, and ensuring business objectives are met through structured processes.

Senior Software Developer Lead - Post Si Validation Tools Development

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

The text highlights the India Systems Development Lab's contributions to technology innovation and its focus on advanced development models. It outlines job responsibilities requiring expertise in software development, firmware, and system verification, emphasizing leadership and technical skills.

Instructional Designer

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 17, 2025

IBM Consulting offers a dynamic role with opportunities for professional growth, innovation, and collaboration on global projects, emphasizing learning and impactful client solutions.

ServiceNow Architect

Company: IBM

Location: London, GB

Posted Dec 17, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions for innovative companies. The role involves defining technical requirements, driving projects, and providing advisory on ServiceNow roadmaps. Required expertise includes ServiceNow development, technical leadership, and experience with ITOM/ITSM platforms. The position emphasizes collaboration, client impact, and digital transformation.

Digital Asset Senior Product Manager

Company: IBM

Location: Boeblingen, DE

Posted Dec 17, 2025

This job description seeks a visionary Digital Asset Senior Product Manager to lead strategy and innovation in digital finance, focusing on self-custody, stablecoins, and tokenization. The role emphasizes global impact, cross-functional collaboration, and industry leadership, requiring expertise in blockchain protocols and enterprise solutions.

Security Consultant - GRC Lead

Company: IBM

Location: Mumbai, IN

Posted Dec 17, 2025

This text describes a career in IBM Consulting focused on SOC governance, risk management, and compliance. It emphasizes collaboration with clients, technical expertise in security frameworks, and opportunities for career growth through strategic roles in risk assessment and audit management.

Package Consultant-SAP BTP

Company: IBM

Location: Mumbai, IN

Posted Dec 17, 2025

This text describes a career opportunity at IBM Consulting focusing on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and professional growth. It outlines technical responsibilities involving SAP BTP, integration tools, and DevOps practices, while highlighting the importance of expertise in SAP technologies and full-stack development.

Process Associate Order Management - Health Care (Voice)

Company: IBM

Location: Gurgaon, IN

Posted Dec 17, 2025

This role involves collaborating with clients on digital transformation projects, focusing on order management and customer support. It requires a bachelor's degree, healthcare experience, and strong communication skills in a supportive, growth-oriented environment.

Application Developer-Hybrid Cloud Manage

Company: IBM

Location: Jakarta, ID

Posted Dec 17, 2025

This job description outlines a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with clients, technical expertise in cloud platforms, and DevOps tools. It highlights opportunities to drive innovation and impact through scalable application development and strategic partnerships.

Senior DevOps Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

IBM seeks a Senior DevOps Engineer to contribute to cloud infrastructure innovation, emphasizing growth, collaboration, and expertise in cloud technologies. The role offers opportunities to drive impactful projects and work with cutting-edge tools.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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