Exceptional Customer Experience Jobs in USA

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Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Account Executive, Mid-Market

Company: Syndigo

Location: USA

Posted Dec 09, 2024

The role of a Syndigo New Business Account Executive involves identifying opportunities and building relationships with mid-market retail industry manufacturers and suppliers to provide accurate and up-to-date content experiences. The position requires strong sales skills, familiarity with Salesforce, Salesloft, and ZoomInfo, and the ability to qualify prospects and close deals. The ideal candidate should have a Bachelor's degree and at least 3 years of quota-carrying sales experience.

Engineering Manager - Growth

Company: Gusto, Inc.

Location: USA

Posted Dec 09, 2024

The role of a software engineering manager for the Payroll Onboarding Team at Gusto involves empowering a team of engineers to simplify and improve the onboarding process for new and existing customers. The team uses technologies like OCR and AI to build a human-centric onboarding flow. The manager will collaborate with product and design leads, as well as partners across various departments, to drive iteration and innovation. The ideal candidate has 8+ years of professional software development experience, with a focus on B2B software and growth engineering.

Senior Financial Partnerships Manager - Brokerage

Company: Mercury

Location: USA

Posted Dec 09, 2024

Mercury is building a financial stack for startups, focusing on dashboards, partnerships, and banking services. The Senior Financial Partnerships Manager role involves managing strategic partnerships, growing current partnerships, and ensuring seamless integrations. The role requires strong partnership leadership, communication, and technical skills.

Lead Product Analyst - Growth

Company: AllTrails

Location: USA

Posted Dec 09, 2024

AllTrails is a highly trusted and used outdoors platform with a large community of millions of registered users in 150 countries. It is frequently ranked as a top Health and Fitness app and has been downloaded by over 75 million people worldwide. AllTrails was selected as Apples App of the Year in 2023. The company is looking for a product and user behavior analysis expert to help grow their business in the B2C space.

Junior Cloud / Backend Web3 Engineer

Company: Premia

Location: USA

Posted Dec 09, 2024

Premia is a decentralized finance (DeFi) protocol specializing in options trading and swap aggregation for cryptocurrency assets. It aims to provide a trustless and noncustodial platform for users to trade and earn. The Premia Interface and Archetype Interface are powered by the Premia Protocol, offering deep liquidity and unparalleled capital efficiency. Joining Premia means being part of a team dedicated to revolutionizing digital asset exchange.

VP - Enterprise Sales

Company: 1Password

Location: USA

Posted Dec 09, 2024

1Password is seeking a strategic and experienced Vice President Enterprise leader to drive revenue growth by expanding their footprint within Enterprise markets and building sustainable high-performing revenue channels. The role requires a visionary leader with a bias for action and a relentless commitment to results who thrives in a dynamic high-growth environment. The successful candidate will be instrumental in leading and scaling the North American sales team, developing and implementing strategic sales plans, and building relationships with key customers, partners, and stakeholders.

Director of Program Management Office

Company: Pax8

Location: USA

Posted Dec 09, 2024

The role of Director of Program Management at SampO involves working closely with the VP of Value Management, leading a team of project and program management professionals, and driving consistency, alignment, and portfolio prioritization management. The successful candidate will have at least 10 years of management experience and 7-10 years of project-program management experience.

Staff+ Machine Learning Engineer - Inclusive AI

Company: Pinterest

Location: USA

Posted Dec 09, 2024

The Inclusive AI team at Pinterest is seeking a Tech Lead Engineer to work on innovative projects, develop state-of-the-art machine learning approaches with inclusion as a core principle, and deliver great impact to Pinners and the business. The role involves leading projects in the responsible AI frontier, collaborating with other engineering teams, mentoring junior engineers, and defining technical strategy in the area of ML fairness and diversity equity.

Engineering Manager - Frontend

Company: Runway

Location: USA

Posted Dec 09, 2024

The role is for a hands-on Engineering Manager to lead a growing Frontend team, with experience in high-performing and fast-paced engineering teams, and a focus on building AI-driven products. The manager will work closely with research, design, and creative teams to build complex UIs for products. The role involves leading a team, developing and deploying AI-driven features, working with leadership, and building a diverse team of engineers.

Customer Success Manager - Digital

Company: Vercel

Location: USA

Posted Dec 09, 2024

Vercel offers a Frontend Cloud service for developers to build, scale, and secure web applications. They are looking for a Customer Success Manager Digital to manage customer interactions, provide product knowledge, and ensure customer satisfaction. The role requires technical knowledge, customer engagement skills, and the ability to work across time zones. The compensation package includes a great salary, stock options, healthcare, flexible time off, and remote-friendly work.

Director - Customer Experience & Education

Company: UpGuard

Location: USA

Posted Dec 09, 2024

UpGuard is seeking a Customer-Driven Director of Customer Experience and Education to lead the development and execution of their self-service and customer education function. The role will create a scalable customer-centric self-service model and robust education programs to empower customers to get the most out of their products. The Director will also own strategic initiatives that enhance the customer experience, aligning closely with Product, Sales, and Customer Success teams.

Staff Engineer

Company: Andela

Location: USA

Posted Dec 09, 2024

Andela is a global talent marketplace connecting companies with top remote technical talent from over 135 countries, with a majority residing in emerging markets. They offer a unique AI-powered platform to manage the complete global talent lifecycle, enabling customers to fill individual roles or engage fully managed teams up to 66% faster. Andela is at the forefront of two industry transformations in staffing and software development, driven by generative AI. They are seeking a Staff Engineer to drive technical excellence and innovation across their platform.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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