Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Claims Examiner - Workers Compensation

Company: Sedgwick

Location: USA

Posted Dec 09, 2024

The text describes a career opportunity at Sedgwick, a company that values its employees and offers a positive work environment. The role involves managing complex workers' compensation claims, negotiating settlements, and ensuring timely and cost-effective claims resolution. The company offers a comprehensive benefits package and is an Equal Opportunity Employer.

Motion Graphics | Video Editor

Company: Somnio

Location: USA

Posted Dec 09, 2024

Somnio is seeking a Freelance Motion Graphics Video Editor to collaborate with their creative department. The role involves designing and animating engaging motion graphics, editing video content, and collaborating with in-house teams. The ideal candidate should have proven experience in motion graphics design and video editing, proficiency in Adobe After Effects and Premiere Pro, a strong creative vision, and excellent communication skills. The position offers flexibility, the opportunity to work on high-impact projects, and collaboration with a passionate team of creatives.

Principal Product Manager - SaaS

Company: AffiniPay

Location: USA

Posted Dec 09, 2024

The text describes a Principal Product Manager SaaS Platform role at AffiniPay, focusing on ensuring scalability, configurability, and integration of the SaaS platform. The role involves collaborating with engineering teams, driving a shared identity service, and ensuring regulatory compliance. The ideal candidate should have a deep understanding of software platform product architecture, strong analytical skills, and a customer-focused approach.

Account Executive - New Business

Company: Measured

Location: USA

Posted Dec 09, 2024

Measured is a company that aims to help customers make the most of their marketing dollars by providing incrementality measurement and optimization services. They value curiosity, integrity, customer obsession, and employee belonging. They promote diversity and inclusivity, provide equal employment opportunities, and are looking for a strategic Account Executive to join their Growth team.

Strategy & Operations, Banking-as-a-Service

Company: Stripe

Location: USA

Posted Dec 09, 2024

Stripe is a financial infrastructure platform for businesses, offering a range of services including payment processing, BaaS, and GTM strategy. The company aims to increase the GDP of the internet and offers opportunities for ambitious startups to make a significant impact. The BaaS team, part of the BaaS Strategy and Operations SampO, works on enabling users to build and launch successful card programs and provide access to fast, flexible financing. The ideal candidate is a strategic operator with a proven track record of defining and executing complex programs, excellent communication skills, and a focus on users and solving their needs.

Staff Machine Learning Engineer - Applied Science

Company: Pinterest

Location: USA

Posted Dec 09, 2024

The job posting is for a Pinterest Labs position that involves working on new challenges in machine learning and artificial intelligence with a world-class team. The role requires conducting research, engaging in external collaborations, and mentoring. The ideal candidate should have an MSPhD in Computer Science, ML, NLP, Statistics, or related fields, 6+ years of industry experience, and mastery of at least one systems language and one ML framework.

Sales Executive

Company: QuinStreet

Location: USA

Posted Dec 09, 2024

The job posting is for a result-driven Sales Executive seeking a growth-oriented company. The role requires a seasoned rep with a sense of urgency, strong prospecting skills, and the ability to add value to prospects. The expected salary range is $60,000 - $70,000 annually, with potential performance bonuses, commission, and equity. The position is eligible for standard employee benefits.

Associate Product Manager - CASEpeer

Company: AffiniPay

Location: USA

Posted Dec 09, 2024

The text describes a job posting for an Associate Product Manager at AffiniPay, a legal practice management solution for Personal Injury Law. The role involves leading a team to define, deliver, and measure product opportunities, collaborating with UX and Engineering, and preparing clear presentations to communicate with customers, colleagues, and superiors.

Account Executive - Strategic

Company: Conga

Location: USA

Posted Dec 09, 2024

This is an exciting opportunity to develop and close strategic sales opportunities in the region. The position comes with significant rapid career advancement potential. You will work with SIs and other partners to develop your region. Conga's solutions are highly appealing to salesforce.com customers because they are a 100 native application. The position requires at least 5 years of experience in dealmaking, selling highly complex B2B SaaS solutions into targeted global enterprise accounts. The candidate should have a dynamic, high-performing, and big-deal-driven sales professional mindset.

Staff Capacity Engineer

Company: Dropbox

Location: USA

Posted Dec 09, 2024

This role involves leading capacity planning and cost optimization strategies for Dropbox's products and services. Responsibilities include conducting in-depth analysis of usage patterns, translating insights into platform and infrastructure needs, and developing TCO models. The role requires a bachelor's degree in Computer Science or a related technical field, minimum of 7+ years of hands-on experience in capacity engineering, and advanced proficiency in SQL and data modeling.

Senior Website Services Specialist

Company: AffiniPay

Location: USA

Posted Dec 09, 2024

This is an exciting opportunity for a Senior Website Services Specialist to lead in maintaining and enhancing customer websites, building strong relationships, and shaping impactful online experiences. The role involves managing client relationships, maintaining a ticketing system, fostering strong partnerships, defining project deliverables, collaborating with customers, overseeing multiple content management systems, crafting and editing web content, acting as a liaison between teams, identifying opportunities for product enhancement, and training new team members.

Principal Product Manager - Growth

Company: AffiniPay

Location: USA

Posted Dec 09, 2024

AffiniPay is looking for a Principal Product Manager Growth to spearhead product-led growth strategies, drive initiatives with transformational impact, and collaborate with various teams to reinvent customer interactions, accelerate growth loops, and build new ones.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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