Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Senior Machine Learning Applied Scientist (Reinforcement Learning)

Company: OfferFit

Location: USA

Posted Nov 28, 2024

OfferFit is looking for an RL researcher or practitioner to work on improving sample efficiency, test credit assignment, and attribution algorithms. The role involves working closely with the CTO and Engineering team to develop and apply advanced diagnostic tools, conduct research on state-of-the-art RL techniques, and implement better monitoring and observability tooling.

Client Success Manager - Enterprise

Company: Bazaarvoice

Location: USA

Posted Nov 28, 2024

The Client Success Manager Senior CSM Enterprise role is a critical client-facing position responsible for driving adoption, increasing satisfaction, and identifying opportunities for expansion. The role involves advising clients on strategies to maximize the value of their Bazaarvoice products and solutions, delivering quarterly business reviews, and managing client lifecycle.

Advocacy Associate

Company: Airbnb

Location: USA

Posted Nov 28, 2024

The job posting is for an advocacy role at Airbnb's Public Policy group, focusing on community activation strategies, grassroots organizing, and policy change. The ideal candidate has experience in community organizing, advocacy campaigns, and digital content creation.

Senior Software Engineer - Connected Accounts

Company: Airbnb

Location: USA

Posted Nov 28, 2024

The text describes the Trust team at Airbnb, responsible for protecting the community and platform from fraud, and the role of a Senior Software Engineer in maintaining the Trust and Safety of the platform. The job requires strong collaboration, innovative solutions, and experience in backend engineering, Scala, Python, Java, C++, and knowledge graph systems.

Client Success Manager

Company: StackAdapt

Location: USA

Posted Nov 28, 2024

StackAdapt is a self-serve advertising platform that specializes in multichannel solutions. They are looking for an exceptional Client Success Manager to build an internal Platform Support Centre. The role involves providing top-notch client support, analyzing data, and providing insights. The company offers a competitive salary, commission structure, and a comprehensive mental health care platform.

Performance Marketing Manager

Company: Miaplaza

Location: USA

Posted Nov 28, 2024

Miaplaza is a company that provides online learning solutions for K-12 education. They are hiring a Performance Marketing Manager to drive their digital marketing initiatives and are offering a competitive salary range of $2995-$4770 per hour.

Sales Development Representative

Company: Saviynt

Location: USA

Posted Nov 28, 2024

Saviynt is seeking a Sales Development Representative to initiate sales cycles for their Sales team in the Western US and Canada region. The role involves identifying and engaging prospects, aligning Saviynt's value propositions to their challenges, and gaining their commitment to take a meeting with a Director of Sales.

Senior Engineering Manager - Grafana Ops

Company: Grafana Labs

Location: USA

Posted Nov 28, 2024

The job posting is looking for an Engineering Manager to lead the Grafana Ops team, focusing on people management, technical skills, and AI/ML experience. The role involves leading a team, coaching engineers, and contributing to design documents. The company offers a competitive compensation range and benefits.

Senior Manager - Lifecycle Marketing

Company: Insurify

Location: USA

Posted Nov 28, 2024

Insurify is a fast-growing MIT FinTech startup that is changing the way people compare and manage insurance. They are looking for a lifecycle marketing specialist to join their team and work on developing new customer journey maps, planning and analyzing marketing campaigns, and managing relationships with external vendors.

Senior Mobile Engineer (AI)

Company: G-P

Location: USA

Posted Nov 28, 2024

The company is looking for a Senior Mobile Engineer to join their team. The role requires expertise in React Native, JavaScript, and TypeScript, as well as experience with mobile architecture and deployment. The company offers a competitive salary, benefits, and opportunities for career growth.

Account Executive (Mid-Market)

Company: Contentsquare

Location: USA

Posted Nov 28, 2024

Contentsquare is a global leader in experience analytics, seeking team members to help drive growth. The company offers a range of benefits, including career development, mentorship, and competitive compensation.

Director of Demand Generation

Company: OfferFit

Location: USA

Posted Nov 28, 2024

OfferFit is hiring a Director of Demand Generation to lead a team focused on engaging prospects and driving pipeline growth. The role involves developing and executing strategies, optimizing marketing automation systems, and building a high-performing team.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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