Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Strategic Account Executive - Enterprise

Company: Olo

Location: USA

Posted Nov 27, 2024

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry. They are looking for a motivated Strategic Account Executive to help build relationships with the largest global multiunit restaurant and foodservice brands.

HR Operations Coordinator

Company: Olo

Location: USA

Posted Nov 27, 2024

Olo is a leading SaaS platform that helps restaurants deliver personalized guest experiences. They are seeking a motivated HR Operations Coordinator to join their growing team. The role involves overseeing HR administration tasks, implementing process improvements, and handling sensitive information.

Senior Customer Success Manager (CSM)

Company: UpGuard

Location: USA

Posted Nov 27, 2024

UpGuard is a rapidly growing company that provides cybersecurity solutions to large and innovative companies. They are looking for an Enterprise Customer Success Manager to join their team, who will be responsible for driving continuous value for a portfolio of enterprise accounts.

Social Media & Influencer Manager

Company: Lumos

Location: USA

Posted Nov 27, 2024

The job posting is looking for a social media and influencer management professional to build out the communications and outreach functions for a fast-growing startup in Silicon Valley. The role involves building relationships, leading internal coordinated social media outreach, and crafting stories that resonate with industry professionals.

Senior Payroll Specialist

Company: Figma

Location: USA

Posted Nov 27, 2024

Figma is hiring a Senior Payroll Specialist to join their Accounting Team. The ideal candidate will have experience in processing US payroll, preparing journal entries, and leading projects. The role will collaborate closely with various teams to ensure seamless coordination. The job requires strong knowledge of Workday Payroll and ADP SmartCompliance, as well as experience creating journal entries and recording equity transactions.

iOS Engineer

Company: The Athletic Media Company

Location: USA

Posted Nov 27, 2024

The Athletic is a digital sports media company that is looking for an experienced engineer to join their platform team. The role involves developing and maintaining the tools and architecture for their mobile apps, and requires a strong understanding of native iOS development, multithreaded networking, and the MVVM pattern.

Senior Manager - Field Marketing

Company: Red Canary

Location: USA

Posted Nov 27, 2024

Red Canary is a cybersecurity company that aims to create a world where organizations can make their greatest impact without fear of cyber threats. They offer a range of services and solutions to help organizations protect themselves from cyber threats and achieve their goals.

Senior Product Security Engineer

Company: Red Canary

Location: USA

Posted Nov 27, 2024

Red Canary is a cybersecurity company that aims to create a world where organizations can make their greatest impact without fear of cyber threats. They offer a range of services and products to help organizations protect themselves from cyber threats and provide a secure environment for their customers.

Co-Sell Partner Program Manager

Company: Twilio

Location: USA

Posted Nov 27, 2024

Twilio is seeking a Partner Program Manager to lead and scale critical aspects of their partner program. The ideal candidate will have experience in partner management, program development, and operational execution.

Email Developer

Company: hims & hers

Location: USA

Posted Nov 27, 2024

The role is for a Contract Email Developer who will provide temporary services to Hims amp Hers on a 1099 basis. The developer will be responsible for handcoding custom email templates in HTMLCSS and liquid logic, ensuring highquality and responsive email experiences for users.

Senior Product Marketing Manager

Company: Teleport

Location: USA

Posted Nov 27, 2024

Teleport is a company that helps companies stay secure while moving fast. They provide a platform for on-demand least privileged access to infrastructure based on cryptographic identity and zero trust. The company is looking for a Senior Product Marketing Manager to develop solution positioning and messaging, and to drive effective go-to-market initiatives.

Sr Product Manager - Partnerships

Company: 1Password

Location: USA

Posted Nov 27, 2024

1Password is a company that provides a password manager and other security tools. They are looking for a customer-obsessed and empathetic product manager to join their Channels team. The role involves building APIs, webhooks, and native integrations for Managed Service Providers, Resellers, and Distributors.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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