Exceptional Customer Experience Jobs in USA

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Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Director - Revenue Operations

Company: Teleport

Location: USA

Posted Nov 14, 2024

Teleport is a company that helps companies stay secure while moving fast. They provide a platform for on-demand least privileged access to infrastructure based on cryptographic identity and zero trust. The company is trusted by the world's fastest-moving companies and has raised $110M in funding.

Sales Development Representative

Company: ElevenLabs

Location: USA

Posted Nov 14, 2024

ElevenLabs is a growth-stage startup that has built advanced AI voice models and products. They have partnered with major publishers and are backed by leading tech and AI companies. The company is hiring a Sales Development Representative to build an outbound sales strategy and partner with enterprises to generate new experiences and monetization opportunities.

Analytics Services Manager

Company: Invoca

Location: USA

Posted Nov 14, 2024

Invoca is seeking a Analytics Services Manager to join their Customer Success Team. The role involves creating and presenting meaningful insights to customers, working with large data sets, and providing support for customer-facing review meetings.

Senior Manager - QA

Company: Updater

Location: USA

Posted Nov 14, 2024

The job posting is looking for a Senior Manager QA to join the MoveHQ division. The role involves leading a team of QA engineers, developing testing strategies, and collaborating with cross-functional teams. The ideal candidate has experience in QA, people management, and technical skills.

Staff Product Designer - Tax Credits

Company: Gusto, Inc.

Location: USA

Posted Nov 14, 2024

Gusto is a company that values its employees and customers, with a focus on empowering small businesses and their employees. The company is looking for a Staff Product Designer to join its Tax Credits team, which aims to simplify and demystify the complex world of tax credits.

VP of Governance - Risk and Compliance (GRC)

Company: Pax8

Location: USA

Posted Nov 14, 2024

The job posting is for a VP of Governance, Risk, and Compliance (GRC) position, requiring a deep understanding of GRC best practices and a proven track record of success in implementing and managing GRC programs in complex global organizations.

Senior Growth Product Manager

Company: Tempo

Location: USA

Posted Nov 14, 2024

Tempo is looking for a Growth Product Manager to join their dynamic team. The role involves driving growth by creating and executing strategies, working closely with cross-functional teams, and leveraging data-driven insights to identify opportunities.

Senior Backend Engineer

Company: Olo

Location: USA

Posted Nov 14, 2024

Olo is a leading open SaaS platform that enables restaurant brands to reach millions of consumers. As a Senior Backend Engineer, you will architect, develop, and scale solutions to support the company's growth and reliability. The company fosters a culture of collaboration, communication, and mutual respect, and offers great benefits and a remote-friendly work environment.

Sr. GRC Compliance Analyst

Company: Ro

Location: USA

Posted Nov 14, 2024

Ro is a direct-to-patient healthcare company that aims to help patients achieve their health goals through a convenient end-to-end healthcare experience. The company has been recognized for its innovative approach to healthcare and has received several awards and recognitions.

Account Executive

Company: ElevenLabs

Location: USA

Posted Nov 14, 2024

ElevenLabs is a growth-stage startup that has built advanced AI voice models and products. They are hiring an Account Executive to help them meet their revenue goals by partnering with enterprises in the media-publishing or gaming industry.

Senior Vice President of Engineering

Company: Array

Location: USA

Posted Nov 14, 2024

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. The company is looking for a Senior Vice President of Engineering to lead its growing engineering department and develop new products and features.

Head of Strategic Relationship Management

Company: Mercury

Location: USA

Posted Nov 14, 2024

The job description is for a senior leader to manage high-value accounts and build relationships with clients. The ideal candidate has experience in relationship management, strategic account management, and enterprise customer success. The role requires a strategic thinker with financial acumen and a customer-focused vision.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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