Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Staff Software Engineer - Event Logging

Company: Airbnb

Location: USA

Posted Oct 30, 2024

The Event Logging team at Airbnb is responsible for designing and implementing next-generation logging systems, processing billions of events daily. As a Staff Software Engineer, you will lead critical initiatives, architect scalable solutions, and drive technical discussions.

Compensation Analyst

Company: Plaid

Location: USA

Posted Oct 30, 2024

Plaid is a company that empowers people to take control of their finances by building tools and experiences for developers to create their own products. The company is looking for an analyst to join their compensation team, who will build and maintain data models, develop tools, and research market trends.

Strategist (Brand)

Company: Somnio

Location: USA

Posted Oct 30, 2024

The job posting is looking for an experienced Freelance Brand Strategist to create comprehensive marketing plans, develop B2B promotions, and lead idea generation sessions. The ideal candidate has expertise in brand strategy, execution, and digital strategy, with strong writing and communication skills.

Vice President - FP&A

Company: StackAdapt

Location: USA

Posted Oct 30, 2024

StackAdapt is seeking an experienced Vice President of FPampA to lead the Financial Planning and Analysis team. The ideal candidate will have excellent analytical and communication skills, and will be responsible for developing high-quality business strategies and operational plans.

Staff Cloud Security Engineer

Company: Ro

Location: USA

Posted Oct 30, 2024

Ro is a direct-to-patient healthcare company that aims to help patients achieve their health goals by delivering easy and effective care. The company has been recognized for its innovative approach to healthcare and has received several awards and recognitions.

Product Manager - Infrastructure

Company: Telnyx

Location: USA

Posted Oct 30, 2024

The Role is looking for a product manager who will work with developers to understand their needs and build beautiful product experiences. The product manager will lead the adoption of key technologies and coordinate support for enterprise server infrastructure. The role requires a technical background, ability to work with limited resources, and ability to navigate a flat organization.

Director of Product Management

Company: Renaissance

Location: USA

Posted Oct 30, 2024

The job description is for a Director of Product Management at Renaissance, a global leader in preK-12 education technology. The role involves managing the life cycle of products, researching market trends, and working closely with various teams to create solutions that meet market demands.

Field Marketing Manager

Company: Restaurant365

Location: USA

Posted Oct 30, 2024

Restaurant365 is a SaaS company that provides a cloud-based platform for restaurants. They are looking for a Field Marketing Manager to support pipeline development and acceleration of prospective and existing customer accounts. The role requires experience in field marketing, preferably in B2B SaaS environments, and a strong understanding of the SaaS business model and customer journey.

Director of Product & Partner Marketing

Company: Mercury

Location: USA

Posted Oct 30, 2024

The text describes Procter & Gamble's successful use of radio ads in the 1930s, and Mercury's growth and expansion into personal banking. It also outlines the requirements for a Director of Product Marketing role, including experience in product marketing, leadership, and communication skills.

Senior Mobile Software Engineer (Android), New Initiatives

Company: Dropbox

Location: USA

Posted Oct 30, 2024

The role description highlights the importance of the Mobile Engineering team in enhancing user interaction with the Dropbox app. The Senior Android Software Engineer will play a pivotal role in driving the mission forward, working with a cross-functional team to solve complex technical challenges and create exceptional mobile experiences.

Senior Marketing Manager, Bus

Company: CALSTART

Location: USA

Posted Oct 30, 2024

CALSTART is a mission-driven organization focused on transportation decarbonization and clean air. They are seeking a Senior Marketing Manager to develop and implement strategic marketing plans to promote their initiatives in the clean transportation industry.

Business Analyst - Business Systems & Integrations (NetSuite & Salesforce)

Company: Platform Science

Location: USA

Posted Oct 30, 2024

Platform Science is a company that connects everything that moves, founded in 2015. They are seeking a Business Analyst/Project Manager to lead the merger of two instances of NetSuite and Salesforce globally.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

Related Pages