Exceptional Customer Experience Jobs

1,761,499 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

NetSuite System Analyst

Company: Cologix

Location: Denver, CO

Posted Dec 10, 2025

Cologix, a leading data center company based in Denver, offers competitive benefits and emphasizes exceptional customer service and ESG initiatives. The job posting highlights a NetSuite System Analyst role with opportunities for collaboration, process improvement, and career growth in a supportive environment.

Staff Backend Software Engineer - Databases - Loki Ingest

Company: Grafana Labs

Location: Remote

Posted Dec 10, 2025

This job posting highlights a remote software engineer role with opportunities in Spain, Germany, the UK, and Sweden. The position involves working on open-source observability platforms like Loki and Mimir, contributing to cloud services, and collaborating in a global, diverse team. It emphasizes remote-first work, customer focus, and career growth while requiring technical expertise in Go, Kubernetes, and distributed systems.

Staff Backend Software Engineer - Databases - Loki Ingest

Company: Grafana Labs

Location: Remote

Posted Dec 10, 2025

This job posting highlights a remote software engineer role with opportunities in Spain, Germany, the UK, and Sweden. The position involves working on open-source observability platforms like Loki and Mimir, contributing to cloud services, and collaborating on distributed systems. The role emphasizes remote-first teamwork, career growth, and compensation ranging from £100,000 to £121,000.

Strategic Partnership Director

Company: International Medical Group

Location: USA

Posted Dec 10, 2025

IMG seeks a Strategic Partnership Director to drive growth in travel insurance through market insights, partner management, and competitive analysis. The role involves managing digital platforms, enhancing partnerships, and ensuring IMG's competitiveness. Qualifications include a bachelor's degree or experience in travel insurance, digital distribution, and strong analytical skills.

Associate Underwriter

Company: Ck Specialty Insurance Associates, Inc

Location: Remote

Posted Dec 10, 2025

CK Specialty Insurance Associates promotes growth, innovation, and career opportunities. The Associate Underwriter role offers training, benefits, and a dynamic work environment with potential for advancement.

Continuous Improvement Leader

Company: Fortive

Location: USA

Posted Dec 10, 2025

The text emphasizes driving continuous improvement, mentoring teams, promoting FBS culture, and collaborating with leaders to enhance business results through lean methodologies and cross-functional teamwork.

Senior Brand Designer

Company: garden3d

Location: Remote

Posted Dec 10, 2025

garden3d is hiring senior brand designers with expertise in branding and web activation. They emphasize transparency, ethical practices, and a collaborative culture, offering competitive rates and long-term projects.

Staff Backend Software Engineer - Databases - Loki Ingest

Company: Grafana Labs

Location: Remote

Posted Dec 10, 2025

This job posting describes a remote software engineer role focusing on databases and observability platforms. It outlines responsibilities, requirements, and compensation details for positions in Spain, Germany, the UK, and Sweden. The role emphasizes collaboration, open-source contributions, and cloud technologies.

Implementation Specialist Health tech

Company: Adoreal

Location: Remote

Posted Dec 10, 2025

Adoreal seeks a tech-savvy Implementation Specialist with healthcare experience to manage clinic onboarding, data migration, and training. The role offers remote work, comprehensive benefits, and a collaborative culture focused on innovation and growth. The company emphasizes equity, flexibility, and a people-first approach while complying with legal standards.

Call Center Representative

Company: Lap of Love

Location: Remote

Posted Dec 10, 2025

This job posting seeks a Call Center Representative for Lap of Love, emphasizing compassionate end-of-life care for pets and their families. The role involves customer service, emotional support, and administrative tasks, with benefits including remote work, comprehensive insurance, and paid time off. However, it requires strict adherence to schedules, extensive training, and handling high call volumes.

Technical Lead (React+ Next.js) (remote)

Company: Andersen

Location: The United States of America

Posted Dec 10, 2025

This job posting highlights a Technical Lead role focused on advancing AI integration in engineering workflows. The position offers opportunities for career growth, remote work flexibility, and access to professional development resources. Key responsibilities include leading AI adoption, redefining SDLC processes, and mentoring teams. The company emphasizes innovation, collaboration with industry leaders, and a supportive work environment with perks like training, health insurance, and team activities.

Human Factors Engineer I

Company: iRhythm

Location: USA

Posted Dec 10, 2025

iRhythm offers a Human Factors Engineer role with opportunities for career growth and impactful work in cardiac health tech. The position involves usability studies, cross-functional collaboration, and compliance with medical device regulations. The company emphasizes innovation, patient-centric design, and global health impact while highlighting competitive compensation and remote work flexibility.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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