Exceptional Customer Experience Jobs

1,762,548 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Chief Customer Officer

Company: HubSync

Location: USA

Posted Dec 06, 2025

HubSync is seeking a Chief Customer Officer (CCO) to lead customer-centric initiatives, enhance customer experience, increase retention, and drive revenue growth through exceptional service, engagement, and loyalty. The CCO will develop and execute comprehensive customer experience strategies, lead customer-facing teams, build relationships with key clients and partners, analyze customer feedback and data, collaborate with cross-functional teams, advocate for the customer internally, monitor industry trends, and drive initiatives to increase customer retention, lifetime value, and advocacy.

Head of High-Volume Hiring, Customer Success

Company: First Advantage

Location: USA

Posted Dec 06, 2025

First Advantage is a leading provider of mission-critical background screening solutions, fostering a global inclusive workforce. The Head of High-Volume Hiring Customer Success role involves strategic leadership, revenue growth, operational excellence, cross-functional collaboration, thought leadership, and team development.

Billing Coordinator I (Healthcare Billing Specialist)

Company: labcorp

Location: USA

Posted Dec 06, 2025

Labcorp is seeking an entry-level Billing Coordinator I to join their team. The role involves billing data entry, verifying insurance information, and communicating with clients and patients to resolve billing defects. Labcorp offers generous paid time off, medical vision and dental insurance options, flexible spending accounts, 401k and employee stock purchase plans, no-charge lab testing, and a fitness reimbursement program.

AI Solutions Director

Company: Nearform

Location: UK

Posted Dec 06, 2025

Nearform is seeking an AI Solutions Director to lead the development of AI-enabled solutions for enterprise clients. The role involves strategic partnering, client insight, presales leadership, solution design, delivery alignment, storytelling, and practice growth. The ideal candidate should have 12+ years of experience in software engineering and technical leadership, hands-on experience with AI technologies, and strong communication skills.

Design Engineering Manager - Experience Design Prototyping

Company: Netflix

Location: USA

Posted Dec 06, 2025

Netflix is seeking an Engineering Manager to lead the Experience Design Prototyping team. The role involves leading a team of Design Engineers to create high-fidelity prototypes, drive product innovation, and shape the future of user experience at Netflix. The ideal candidate should have 10+ years of experience in design engineering, frontend development, or creative technology, with at least 3 years of leadership experience. They should have deep expertise in prototyping and interaction design using JavaScript, TypeScript, React, and Node.js, and a track record of delivering prototypes that influenced strategic decisions or shipped product experiences.

Senior Full Stack Developer

Company: Abbott

Location: Remote

Posted Dec 05, 2025

Abbott is a global healthcare leader that helps people live more fully at all stages of life. They have a portfolio of life-changing technologies in diagnostics, medical devices, nutritionals, and branded generic medicines. Abbott is focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. They offer career development, excellent retirement savings plans, tuition reimbursement, and a company recognized as a great place to work in dozens of countries.

Customer Success Project Manager

Company: ImageTrend

Location: USA

Posted Dec 06, 2025

ImageTrend Inc seeks a Customer Success Project Manager to lead client projects, ensuring timely delivery and stakeholder communication. The role involves project planning, risk mitigation, and collaboration with teams. The position offers a competitive salary and remote work flexibility.

Senior Frontend Developer

Company: Platform9 Systems

Location: Remote

Posted Dec 05, 2025

Platform9 is a leader in simplifying enterprise private clouds with its flagship product Private Cloud Director. The company is seeking a talented Frontend Developer with 5+ years of experience to join their team and help build scalable and responsive applications using React and TypeScript.

Account Executive - Commercial

Company: Fortive

Location: Remote

Posted Dec 06, 2025

The text describes a sales role responsible for achieving sales goals and objectives across a defined geographic territory. The role requires 4+ years of SaaS sales experience, proven track record in meeting and exceeding annual sales goals, and the ability to develop deep knowledge of commercial facilities challenges. Collaboration with various teams and stakeholders is essential, along with the ability to navigate corporate structures and build satisfied customer base.

Software Engineer L4 - Ads CRM

Company: Netflix

Location: USA

Posted Dec 06, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They recently launched an ads-supported tier to attract new members and advertisers. The Ads Platform Engineering team builds advertising systems and integrations to deliver ads while ensuring a great viewing experience for members and brand safety for advertisers. They are seeking to build a super intelligent ad sales team using AIML and genAI techniques to accelerate revenue growth.

Email Marketer (Braze Experience) + $300 Sign-On Bonus!

Company: GrowthAssistant

Location: Philippines

Posted Dec 06, 2025

GrowthAssistant is seeking a skilled Email Marketer with Braze expertise to build and manage email campaigns for a major US-based on-demand delivery and technology client. The role involves campaign building, QA testing, project management, and collaboration with cross-functional teams. The company offers a fully remote work setup, competitive salary, performance bonuses, and opportunities for growth and learning.

Specialist Recruiter – Finance, Tech, or Marketing

Company: Bamboo Works

Location: Remote

Posted Dec 05, 2025

Bamboo Works is hiring experienced recruiters for finance, marketing/sales, and technology roles. They are looking for candidates with 4+ years of recruitment experience, preferably with VCPE-backed companies or startups. The company offers full-cycle recruitment, specializing in one of their verticals, and partnering with internal teams. They value adaptability and excellent communication, organization, and time management skills.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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