Exceptional Customer Experience Jobs

1,761,499 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Accounts Receivables Professionals

Company: IBM

Location: Naga City, PH

Posted Dec 19, 2025

This job description outlines a Senior Deduction Management Analyst role at IBM, emphasizing responsibilities in order management, customer masterdata, credit management, and collaboration with clients. It highlights required skills in finance, accounting software, and teamwork, while promoting a dynamic work environment focused on innovation and problem-solving.

Production Engineer - Langflow

Company: IBM

Location: Markham, CA

Posted Dec 19, 2025

This job description highlights a role at IBM Software focusing on Kubernetes management, automation, and cloud infrastructure. It emphasizes innovation, career growth, and collaboration with cross-functional teams to deliver impactful solutions. The position requires expertise in container orchestration, monitoring tools, and security practices, while offering opportunities to contribute to global technological advancements.

Talent Acquistion Manager

Company: IBM

Location: Giza, EG

Posted Dec 19, 2025

This text describes IBM's role in driving innovation and collaboration, highlighting a positive work culture and opportunities for career growth. It outlines responsibilities related to talent acquisition and team development in Egypt, emphasizing expertise in recruitment and stakeholder management.

Oracle AMS PM

Company: IBM

Location: Tokyo, JP

Posted Dec 19, 2025

The role involves managing Oracle Cloud ERPHCM projects, supporting clients, and collaborating with teams. Requires 5+ years of Oracle EBS/ERP Cloud HCM experience. Emphasizes career growth, innovation, and cross-functional teamwork in a dynamic environment.

Talent Acquisition Coordinator

Company: IBM

Location: BANGALORE, IN

Posted Dec 19, 2025

This text describes a role at IBM's Talent Acquisition team focusing on managing the offer process with emphasis on collaboration, communication, and career growth. It highlights the importance of teamwork, innovation, and organizational skills in a fast-paced environment while showcasing IBM's commitment to excellence and global impact.

Application Developer - Cloud FullStack - New South Wales - 17 Months FTH

Company: IBM

Location: SYDNEY, AU

Posted Dec 19, 2025

IBM is a leader in global transformation, offering career opportunities in tech innovation. The role involves developing applications and collaborating with teams to drive digital reinvention and competitive advantage.

Application Architect-Google Cloud

Company: IBM

Location: Segrate, IT

Posted Dec 19, 2025

This text describes a Software Developer role at IBM Consulting, highlighting opportunities for career growth, collaboration with global clients, technical expertise in hybrid cloud and AI, and professional development. It emphasizes innovation, strategic partnerships, and a supportive work environment.

Sr. Marketer - Growth

Company: Blackbaud

Location: Remote

Posted Dec 19, 2025

This job posting seeks a Sr Growth Marketer to lead growth marketing efforts for nonprofit fundraising, focusing on innovative programs, data-driven strategies, and cross-functional collaboration. The role emphasizes generating qualified pipeline, analyzing market trends, and working in a remote-first environment with competitive compensation and benefits.

Senior Product Marketing Manager Cloud Security

Company: Tenable, Inc.

Location: Columbia

Posted Dec 18, 2025

Tenable is a leading cybersecurity company with global reach, offering impactful roles like Senior Product Marketing Manager. The job emphasizes collaboration, innovation, and technical expertise in cloud security, with opportunities to shape product strategies and engage with industry communities.

Event Experience Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 19, 2025

The text describes a role for an Event Strategist, outlining responsibilities such as developing event strategies, managing budgets, and collaborating across teams. It details required education, technical expertise, and preferred qualifications, emphasizing project management, communication skills, and experience with event technologies.

Presales Architect - Voice AI, CPaaS, Contact Center

Company: Twilio

Location: UK

Posted Dec 18, 2025

This job posting outlines a Presales Architect role at Twilio, requiring expertise in complex solution design, stakeholder collaboration, and cross-functional teamwork. The position emphasizes influencing product strategy, mentoring teams, and delivering technical wins through multiproduct solutions.

Senior ERP Project Manager

Company: IBM

Location: Chicago, US

Posted Dec 19, 2025

IBM Consulting promotes a career focused on global client collaboration and innovation, emphasizing roles like Client Project Manager for SAP implementations. Responsibilities include stakeholder engagement, contract management, and leadership in a supportive environment with opportunities for growth and impactful solutions.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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