Exceptional Customer Service Jobs in Other US Location

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Looking for Exceptional Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Other US Location area.

Manager, Customer Success

Company: Yotpo

Location: Other US Location

Posted Jan 28, 2025

Yotpo, a leading eCommerce retention marketing platform, is seeking a Manager of Customer Success to oversee a team of 35 CSMs. The role involves managing day-to-day performance, ramping up team knowledge of the Yotpo platform, developing digital marketing skills, and ensuring customer satisfaction. The ideal candidate should have experience in a B2B SaaS environment, CSM or Account Management role, and people management experience. Yotpo offers a dynamic work environment, individualized career development, work-life balance, and additional benefits.

Senior Engineering Manager - Checkout

Company: Back Market

Location: Other US Location

Posted Jan 28, 2025

Back Market, a leading refurbished electronics marketplace, is experiencing rapid growth and has raised $884 million with a valuation of $57 billion. The company aims to empower people to buy tech sustainably by offering high-quality, accessible, and eco-friendly alternatives to new electronics. The Checkout Engineering Manager will lead a team of 9 to deliver a seamless purchase experience, ensuring transparency, convenience, and reliability. The role involves collaborating with stakeholders, coaching team members, and working in an agile environment. Back Market offers a meaningful job, competitive salary, and benefits, along with a fast-paced, open-minded, and friendly work environment. The company is committed to diversity, equity, and inclusion, and has been awarded Société à Mission status by the French government.

Risk Operation Analyst

Company: Checkout.com

Location: Other US Location

Posted Jan 28, 2025

Checkout.com, a leading fintech company, is seeking a Risk Operation Analyst I to help shape and drive their expanding Pay to Card and Pay to Bank offerings. The role involves conducting in-depth reviews of business models, ensuring alignment with Card Scheme requirements and broader regulatory obligations. The analyst will also manage the end-to-end onboarding process, perform AML/KYC validations, and collaborate with various teams and external partners. The ideal candidate should have a Bachelor's degree in Business, Finance, Law, or a related field, with a solid understanding of payments, financial services, or risk assessment. Strong interpersonal skills, ability to handle tight deadlines, and a cando attitude are essential. The company values diversity, inclusivity, and equal opportunities, and offers a supportive work environment.

Senior Manager - Revenue Enablement

Company: Freshworks

Location: Other US Location

Posted Jan 28, 2025

Freshworks, a dynamic SaaS company, seeks a Senior Manager SMBCD Revenue Enablement to lead sales training programs. The ideal candidate will develop engaging training content, collaborate with marketing and product teams, and deliver training through various formats. Freshworks values diversity and equal opportunity, fostering an inclusive work environment.

Senior Performance Marketing Manager

Company: Rapid7

Location: Other US Location

Posted Jan 28, 2025

Rapid7 is seeking a Senior Performance Marketing Manager with 8+ years of experience in B2B performance marketing. The role involves designing, executing, and optimizing digital marketing campaigns across various channels to drive customer acquisition, retention, and revenue growth. The ideal candidate will have expertise in analytics tools, ABM, and marketing automation. They will develop global performance marketing plans, oversee budgets, set performance targets, and collaborate with cross-functional teams. The company is committed to creating a secure digital world and offers a dynamic workplace with opportunities for innovation and career growth.

Dental CAD Posterior P3 Designer

Company: Dandy

Location: Other US Location

Posted Jan 28, 2025

Dandy, a rapidly growing venture-backed company, is seeking a skilled Prep Designer with 3Shape expertise to transform digital dental scans into precise multiunit crown designs. The role involves crafting digital masterpieces, ensuring exceptional accuracy, collaborating effectively with colleagues, and meeting design specifications within set timeframes. The company offers comprehensive employee benefits and is committed to building a diverse and inclusive culture.

Email Marketing Manager - Lifecycle

Company: Sensor Tower

Location: Other US Location

Posted Jan 28, 2025

Sensor Tower is seeking a Lifecycle Marketing Manager with 4+ years of experience in email marketing, lifecycle marketing, or marketing operations. The role involves strategizing and building customer journey stages, creating initiatives for each stage, and managing email marketing calendar and cadence. The ideal candidate should have deep technical knowledge of email best practices and AB testing methodologies within Marketo, and be comfortable working in a fast-paced collaborative environment. Sensor Tower offers a flexible work environment, health and wellness stipend, monthly internet stipend, and a home office stipend.

English Customer Support Representative

Company: Helpware

Location: Other US Location

Posted Jan 28, 2025

Helpware is a global company offering outsourcing backoffice services with offices in the USA, Mexico, Ukraine, and the Philippines. They assist small businesses and enterprises to focus on strategic tasks. In 2018, Clutch named their team a Leader in multiple service categories for BPO companies. They are currently hiring a Customer Support Representative with excellent written English skills, experience in client support, basic technical background, proactive approach, empathy, problem-solving skills, customer orientation, and ability to multitask. Responsibilities include providing customer support, handling complaints, following communication procedures, responding to inquiries, and maintaining records. They offer competitive compensation, medical insurance, English classes, flexible schedule, and corporate training. Applicants must agree to their Privacy Policy.

Coordinator, Strategic Hiring

Company: Checkout.com

Location: Other US Location

Posted Jan 28, 2025

Checkout.com is seeking a Strategic Hiring Coordinator to join their Talent Acquisition team. The role involves managing interview scheduling, optimizing hiring processes, ensuring a positive candidate experience, and identifying opportunities for process optimization. The ideal candidate will have prior experience in executive search or leadership and strategic hiring, be able to operate within ambiguity, and be a fast learner. The role offers the opportunity to work in a lean, fast-paced team and contribute to building better practices and processes.

Federal Systems Engineering Intern (2025 Summer Internship)

Company: Motorola Solutions

Location: Other US Location

Posted Jan 28, 2025

Motorola Solutions is offering a remote System Engineering Intern position for a student in an Engineering program. The role involves engineering design and implementation support for ASTRO 25 and adjacent technologies for Federal government agencies. Key responsibilities include consulting with the PreSale Design team, creating detailed system drawings, evaluating third-party vendor equipment, delivering network topology assessments, and presenting technical presentations. The ideal candidate should have general knowledge of IT network and computer architecture, wireless communications fundamentals, strong communication skills, and a positive attitude. A Bachelor's degree in Electrical Engineering or Computer Engineering is preferred, and the candidate must be a US Citizen. The company values a people-first and community-focused culture, and is committed to providing an inclusive recruiting experience.

Recruiter (International)

Company: Dandy

Location: Other US Location

Posted Jan 28, 2025

Dandy, a venture-backed company, is revolutionizing the dental industry with advanced technology. They are seeking an experienced Recruiter for a six-month fixed-term contract to manage full-cycle recruiting for high-volume Dental Designer roles and other design or quality positions. The Recruiter will develop creative recruiting strategies, build a robust pipeline of diverse talent, and provide data-driven insights to improve recruiting processes. The ideal candidate will have 3+ years of full-cycle recruiting experience, a track record of success in dental recruiting, excellent networking skills, and the ability to deliver exceptional candidate experiences.

Associate - Product Adoption

Company: Freshworks

Location: Other US Location

Posted Jan 28, 2025

Freshworks is a global company based in San Mateo, California, offering affordable, quick-to-implement software for customer experience, CRM, CX, and employee experience. Their suite includes Freshdesk, Freshsales, Freshmarketer, Freshservice, and Freshchat. Freshworks has been recognized by global press and awarded for its products. The company is committed to diversity and equal opportunity. The job description involves driving customer onboarding, delivering product training, and proactively addressing customer challenges.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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