Exceptional Customer Service Jobs in Other US Location

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Looking for Exceptional Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Other US Location area.

Engineering Lead

Company: Mudah.my

Location: Other US Location

Posted Jan 28, 2025

Carousell Group, a leading multicategory platform for secondhand goods in Greater Southeast Asia, is expanding its engineering strength to power business growth and build user-friendly products. The company is seeking a deeply technical, customer-focused Engineering Lead with 5+ years of industry experience, including handson engineering management. The role involves leading the development of high-quality, scalable products and systems, attracting and retaining great engineers, and collaborating with other engineering managers and engineers across multiple platforms and domains. The company offers a competitive salary, full benefits, and opportunities for professional growth and collaboration with global teams.

Payment Support Analyst - 12 month contract

Company: KUBRA

Location: Other US Location

Posted Jan 28, 2025

KUBRA is hiring a Payment Support Analyst for a 12-month contract. The role involves serving as a liaison between IT and business representatives, focusing on customer requirements related to payment processing. Key responsibilities include data collection, report generation, client onboarding and offboarding, and reconciliation work. The ideal candidate should have experience in payment processing, SQL database management, and report creation in Excel. A minimum of 12 years of related work experience is required. KUBRA offers a casual work environment, competitive compensation, and a stellar benefits program.

Helpdesk Specialist

Company: Papara

Location: Other US Location

Posted Jan 28, 2025

Papara, a leading fintech company based in Turkey with over 20 million users, is seeking a skilled IT professional to join their team. The role involves providing end-user support, managing Active Directory and Office 365 user accounts, and utilizing ITSM tools for inventory management. The company offers a competitive salary, professional development opportunities, and a range of benefits including a learning budget, health insurance, and free access to Papara services. Papara values innovation, teamwork, and a user-centric approach, with a focus on productivity and success.

Assistente de Gerente

Company: Emma – The Sleep Company

Location: Other US Location

Posted Jan 28, 2025

Emma, the world's largest D2C sleep brand, is seeking a highly ambitious and energetic store manager assistant to help transform the sleep industry. The role involves supporting the store manager in daily operations, managing and motivating sales colleagues, advising customers on sleep products, controlling stock levels, and ensuring high customer satisfaction. Emma offers a fast-growing European company environment where learning and innovation are encouraged. The ideal candidate is intelligent, curious, customer-focused, honest, bilingual, and preferably with retail experience.

Senior Customer Success Manager

Company: Docebo

Location: Other US Location

Posted Jan 28, 2025

Docebo, a rapidly growing SaaS company, is seeking a Senior Customer Success Manager. The role involves empowering customers to utilize Docebo's platform effectively, driving adoption, and ensuring value realization. Responsibilities include managing customer expectations, leading deal-related escalations, and collaborating with internal teams. The ideal candidate should have previous experience in customer success, strong communication skills, and the ability to handle high-pressure situations. Benefits include a generous vacation policy, employee share purchase plan, and career progression opportunities. Docebo values innovation, simplicity, accountability, togetherness, curiosity, and impact.

Software Engineer (Frontend React)

Company: MedTrainer

Location: Other US Location

Posted Jan 28, 2025

MedTrainer is seeking a Software Engineer with over 3 years of frontend development experience using React. The role involves developing, testing, and maintaining software solutions, collaborating with cross-functional teams, and staying updated on emerging technologies. The company offers a competitive salary, benefits, and 100% remote work in Mexico. Essential skills include JavaScript, ReactJS, GraphQL, Object Oriented Programming, Git, Web technologies, Docker, MySQL, and more.

Microsoft Partner Sales Manager

Company: Nordcloud, an IBM Company

Location: Other US Location

Posted Jan 28, 2025

Nordcloud, an IBM company, is seeking a Microsoft Partner Sales Manager for the DACH region. The role involves defining and enhancing the GTM strategy for Microsoft Azure, delivering partnership metrics, leading strategic sales initiatives, driving business development, and networking with Microsoft and ISV partners. Key skills required include several years of sales experience, Microsoft partnership knowledge, Azure fundamentals certification, understanding of Microsoft funding programs, and strong relationship management with Microsoft stakeholders in DACH. Nordcloud offers an individual training budget, flexible working hours, laptop, and comprehensive local package. Nordcloud values diversity and is committed to equal opportunities.

Senior Principal Architect

Company: Sprinklr

Location: Other US Location

Posted Jan 28, 2025

Sprinklr is a leading enterprise software company specializing in customer-facing functions. The company's UnifiedCXM platform, powered by advanced AI, enables businesses to deliver consistent, human experiences across all modern channels. Sprinklr employs over 1000 global brands, including Microsoft, P&G, and Samsung. The company is committed to fostering a culture where employees feel valued and supported, offering comprehensive benefits and continuous learning opportunities. Sprinklr is dedicated to promoting diversity and inclusion, ensuring all employees feel respected and heard.

Senior Software Engineer (Node.js)

Company: Portonics Limited

Location: Other US Location

Posted Jan 28, 2025

Portonics is a technology consulting firm specializing in application design, software, and mobile application development. They aim to enhance brand awareness and improve business outcomes through digital technology. The company is composed of diverse engineers, analysts, and solution architects working on cutting-edge technologies. They build and manage in-house client products and end-to-end services, including server management, software management, networking development, deployments, information security, and consultancy. Portonics is an agile team passionate about designing solutions to reduce and automate operations. They leverage open-source technologies and build, manage, and automate monitoring systems, alerting, and deployments. As a digital transformation team, they emphasize DevOps culture and collaboration. Currently, they are seeking a highly skilled and experienced Senior Node.js Developer to join their team. The ideal candidate will have excellent JavaScript and Node.js development experience, in-depth knowledge of Node.js core concepts and frameworks, experience with various databases, strong understanding of RESTful APIs, and experience in containerization technology such as Docker. The role involves designing, developing, and maintaining robust, scalable, and efficient Node.js applications, collaborating with frontend developers, writing unit and integration tests, staying updated with the latest Node.js technologies, contributing to application architecture, participating in code reviews, identifying and troubleshooting performance bottlenecks, and working in a fast-paced agile environment.

Market Development Representative

Company: Red Hat

Location: Other US Location

Posted Jan 28, 2025

Red Hat is seeking a Marketing Development Representative for APAC countries. The role involves uncovering new business opportunities through outbound calling and emailing, qualifying leads, and working with internal and external partners to increase business. The ideal candidate should have a Bachelor's degree, excellent organizational skills, and 3-4 years of cold calling experience. They should also be familiar with Salesforce.com and have the ability to speak to senior executives. Red Hat values diversity, equity, and inclusion, and is an equal opportunity employer.

Senior Full Stack Software Engineer - Python

Company: 3Pillar Global

Location: Other US Location

Posted Jan 28, 2025

3PILLAR GLOBAL is a software development partner that focuses on building customer-facing, revenue-generating digital products. They emphasize a business-minded approach to agile development, aligning with client goals from early conceptual stages through market launch. The company values a product mindset, with teams trained in core values such as time to Value, Solve For Need, and Excel at Change. Responsibilities include facilitating communication with client stakeholders, crafting high-quality code, participating in planning and estimation efforts, and promoting client success through collaboration. Requirements include a minimum of 4+ years of experience in Python, JavaScript, jQuery, React, AngularJS, TypeScript, PostgreSQL, and NodeJS, as well as experience in Agile software development and creating scalable enterprise systems. Benefits include vacations, discretionary time off, a Christmas bonus, medical insurance, life insurance, savings box, law benefits, home office, internal trainings, support for external trainings and certifications, and a career plan for growth.

Developer IV (Salesforce)

Company: Lone Wolf Technologies

Location: Other US Location

Posted Jan 28, 2025

Lone Wolf Technologies is seeking a Senior Salesforce Developer to improve and enhance their Salesforce platform. The role involves participating in technical design sessions, code reviews, and developing custom integrations. The ideal candidate should have a Bachelor's degree in a technical discipline, at least 4 years of Apex coding experience, and a deep understanding of the Salesforce product suite. Familiarity with agile methodologies and Salesforce certifications is preferred.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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