Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Service Insurance Assistant, Commercial

Company: Liberty Mutual Insurance

Location: Remote

Posted Jan 24, 2025

Liberty Mutual is hiring for an Insurance Assistant role in their Customer Service Operations (CSO) department. The role involves providing customer service for the involuntary Worker's Compensation department, handling calls, responding to inquiries, taking payments, and providing policy information. The company offers competitive salary based on various factors including skills, experience, education, and location. The job requires proficiency in computers, strong communication skills, and the ability to work in a fast-paced environment. The role is metrics-based with responsibilities including phone handle time, after-call work, schedule adherence, and service tracking. The company values diversity, equity, and inclusion, and offers comprehensive benefits and learning opportunities.

Senior Mainframe Operator

Company: Kyndryl

Location: Bangalore, India / Remote

Posted Jan 24, 2025

Kyndryl is seeking a Senior Mainframe Operator with 4-6 years of experience in Mainframe Operations. The role involves operating complex computer systems, supervising networks and applications, and resolving technical issues. The team lead will write turnover reports, document PBIs, and oversee ITSM tickets. This position offers opportunities for problem resolution, process improvement, and career growth. Kyndryl values diversity and inclusivity, and provides state-of-the-art resources and employee learning programs.

Senior Director, Strategic Implementation

Company: Oscar Health

Location: New York, NY / Remote

Posted Jan 24, 2025

Technical Lead - Mainframe/iSeries Operations

Company: Kyndryl

Location: Bangalore, India / Remote

Posted Jan 24, 2025

Kyndryl is seeking a Computer Operator with extensive Mainframe/iSeries Operations experience. The role involves operating complex computer systems, supervising networks and applications, and resolving technical issues. The team lead will oversee operational oversight and reporting, interact with customers, and drive process improvements. Kyndryl values diversity and offers opportunities for career growth and professional development. The ideal candidate should possess strong analytical skills, problem-solving abilities, and a growth mindset.

Credit and Collection Analyst

Company: Equinix, Inc

Location: Bogota, Colombia / Remote

Posted Jan 24, 2025

Equinix, a global digital infrastructure company, is seeking a Credit and Collections Analyst. The role involves managing customer credit limits, resolving outstanding receivables, and establishing credit and collections policies. The analyst will oversee collections, credit processes, and financial transactions, ensuring accuracy in customer data and AR balances. They will also engage with customers, sales, and finance to resolve collection issues, and provide operational support for outsourced collections. The ideal candidate should have 5+ years of finance or collections experience, a bachelor's degree in finance, accounting, or business administration, and preferably a CBA/CBF certification. Bilingual (Spanish/English) and Oracle skills are desirable. Equinix is an equal opportunity employer committed to diversity and inclusion.

Senior Security Detection Engineer | SPLUNK

Company: ServiceNow

Location: Atlanta, GA / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Senior Detection Engineer for its Security Organization. The role involves building detections, workflows, and services to improve incident response efficiency. The ideal candidate should have 6+ years of experience in Security Engineering or Security Operations, proficiency in Splunk, understanding of attacks on JavaScript and Java applications, and experience with public cloud technologies. The position is high visibility and critical for scaling threat detection and response functions. It requires passing a ServiceNow background screening and is contingent upon passing a USFedPASS screening, including a credit check, criminal/misdemeanor check, and drug test. The role involves working with security platform engineering teams, platform development teams, and product managers, and providing input on future products for a digital transformation cloud company.

Senior Director, Industry Advisor - HLS

Company: Salesforce

Location: Atlanta, GA / Remote

Posted Jan 24, 2025

Salesforce is seeking a visionary and experienced Industry Advisor for Pharma+ accounts. The role involves partnering with various teams to drive growth strategies, represent Salesforce at industry events, and provide thought leadership. The ideal candidate should have deep Pharma expertise, a strong network, and the ability to work cross-functionally. Key responsibilities include customer engagements, influencing industry solutions, and creating credible thought leadership. The candidate must have a minimum of 10 years of experience in relevant functions at a senior level, with a proven track record in leading digital transformation and change management.

Select Major Account Executive EST/CST - (Jacksonville, FL)

Company: Samsara Inc.

Location: Remote

Posted Jan 24, 2025

Samsara, a NYSE-listed company, is seeking a remote sales professional for its Majors team. The role involves developing executive-level relationships with strategic accounts, managing end-to-end customer engagements, and demonstrating solution-based sales processes in complex campaigns. The ideal candidate should have 5+ years of full-cycle sales experience, a proven track record of over-achieving quotas, and the ability to handle enterprise deal sizes and C-Level relationships. They should also be comfortable with strategic outbound prospecting, have excellent interpersonal skills, and a passion for the operations world. Samsara offers competitive compensation, benefits, and a flexible working model.

Business Development Manager

Company: Cummins

Location: Remote

Posted Jan 24, 2025

Cummins is seeking a skilled Business Development Manager for Off-Highway engine sales in Czech Republic and Slovakia. The role involves leading sales through EBU and DBU channels, identifying and engaging prospective customers, creating account plans, and utilizing product knowledge to present solutions. The ideal candidate should have fluency in Czech and English, proven account management experience, a strong ownership mindset, solid business insight, and a customer-focused approach.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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