Exceptional Customer Service Jobs in Remote

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Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Product Marketing Manager

Company: Ditto Live

Location: Remote

Posted Jan 22, 2025

Ditto is a fast-growing startup with a mission to empower edge devices through real-time data synchronization, even in limited connectivity. They offer a peer-to-peer technology trusted by major clients like Chick-fil-A and Delta Airlines, and work with the US military on critical connectivity solutions. The company values trust, communication, and continuous improvement, and celebrates diversity. The Product Marketing Manager role involves developing go-to-market strategies, crafting product messaging, enabling sales, conducting market research, gathering customer feedback, creating content, planning campaigns, and tracking performance. The ideal candidate has 5+ years of B2B product marketing experience, strong understanding of enterprise software markets, and excellent communication skills.

Partner Manager

Company: Ditto Live

Location: Remote

Posted Jan 22, 2025

Ditto is a fast-growing startup with a mission to empower edge devices through real-time data synchronization, even in limited connectivity. The company's peer-to-peer technology is trusted by major clients like ChickfilA and Delta Airlines, and they work with the US military on critical connectivity solutions. As a Partner Manager, you will build and nurture relationships with key partners, develop the partner ecosystem, negotiate commercial contracts, and ensure successful implementation of Ditto's solutions. The ideal candidate has 5+ years of experience in partner management or business development within the enterprise software or technology industry, a proven track record in building sales pipelines, and experience negotiating commercial agreements. Ditto offers competitive salaries, stock options, and a flexible vacation policy, with offices in Atlanta, GA, and Berkeley, CA.

Inside Sales Representative - Angie's List (Kansas)

Company: HomeAdvisor

Location: Remote

Posted Jan 22, 2025

Angie's List, a trusted platform for homeowners to find reliable service professionals, is hiring remote Inside Sales Representatives, or Sales Solutions Consultants. The role involves outreach to service providers, overcoming objections, and negotiating customized advertising campaigns. The company offers a competitive compensation package including a base salary, uncapped commission, and benefits such as health insurance, retirement plan, and generous PTO. Candidates should have strong communication skills, sales experience, and the ability to work independently.

Sales Coach - Retail Insurance

Company: AAA Club Alliance

Location: Alexandria, VA / Remote

Posted Jan 22, 2025

Data Science Lead

Company: Pilotly

Location: Los Angeles, CA / Remote

Posted Jan 22, 2025

Principal Software Engineer

Company: Procore Technologies

Location: Austin, TX / Remote

Posted Jan 22, 2025

Procore Technologies is seeking a Principal Software Engineer to join their mission to digitize the construction industry, one of the world's least digitized and most dangerous sectors. The role involves developing the Universal Tool Platform (UTP), a centralized platform for managing all construction data and capabilities. The successful candidate will drive the end-to-end architecture of the meta-driven UI and API platform, architect, design, implement, test, and deploy high-quality code, and contribute to core initiatives and innovative technical projects. Procore offers competitive benefits, flexible work locations, and a culture that encourages ownership and new ideas.

Division Vice President, Enterprise Sales

Company: Grand Rounds Health

Location: Remote

Posted Jan 22, 2025

Included Health is seeking a Regional Vice President (RVP), Sales - East to oversee sales efforts in a multi-state territory. The RVP will lead sales teams, develop strategies, and drive pipeline growth, targeting large enterprise employers. Key responsibilities include onboarding, developing a multi-year sales plan, and building relationships with key healthcare consultants. The ideal candidate will have a strong background in healthcare benefits, proven sales track record, and experience working with senior-level professionals. Included Health is committed to raising the standard of healthcare for everyone, offering integrated virtual care and navigation.

Design Lead

Company: Rescale

Location: Remote

Posted Jan 22, 2025

Pre-Sales Solution Engineer

Company: Ditto Live

Location: Remote

Posted Jan 22, 2025

Ditto is a fast-growing startup offering a peer-to-peer technology for real-time data synchronization, trusted by major companies like ChickfilA and Delta Airlines. They are seeking a PreSales Solution Engineer with 3+ years of experience in enterprise software, cloud data infrastructure, or SaaS. The role involves understanding customer requirements, demonstrating Ditto's Edge Sync Platform, and collaborating with internal teams. Benefits include competitive salaries, stock options, and flexible vacation policy. Ditto is an equal opportunity employer committed to diversity and continuous improvement.

Product Manager-SDK

Company: Ditto Live

Location: Remote

Posted Jan 22, 2025

Ditto is a fast-growing startup with a mission to empower edge devices through real-time data synchronization, even in limited connectivity. They offer a Product Manager for SDKs position, requiring 2+ years of experience in product management for highly technical products, and proficiency in mobile application development. The role involves working closely with the Senior Director of Product, customers, and engineering teams. Benefits include competitive salaries, stock options, and flexible vacation policy. Ditto is an equal opportunity employer committed to diversity and continuous improvement.

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

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