Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Senior Manager - Sourcing

Company: Ollie

Location: USA

Posted Feb 03, 2025

Ollie is a company dedicated to improving the lives of pets and pet parents by providing human-grade, tailored pet food. They are seeking a Senior Sourcing Manager to source high-quality ingredients, optimize the food supply chain, and develop responsible sourcing standards. The role involves working with vendors, managing projects, and reporting to the Sr Director of Supply Chain. Ollie offers competitive compensation, comprehensive benefits, and a positive work culture that values diversity and sustainability.

Controller

Company: Ottimate

Location: USA

Posted Feb 03, 2025

Ottimate, formerly Plate IQ, is a fast-growing business that automates accounts payable, simplifying invoice management and payments. The company values growth, customer focus, innovation, accountability, and communication. They are seeking a highly skilled Controller to oversee accounting operations, ensure compliance, and provide accurate financial reporting. The role involves managing day-to-day financial operations, preparing financial statements, ensuring compliance, mitigating risks, coordinating audits, optimizing processes, managing cash flow, developing financial policies, and vendor management. The ideal candidate should have a Bachelor's degree in Accounting or Finance, CPA or CMA certification, strong analytical skills, prior experience as a Controller, knowledge of US GAAP, attention to detail, excellent communication skills, audit expertise, and ERP implementation experience. Ottimate offers a competitive salary, work from home flexibility, benefits, and the opportunity to work in a dynamic, inclusive environment.

Product Operations Manager

Company: 1Password

Location: USA

Posted Feb 03, 2025

1Password is seeking an efficiency-driven Product Operations Manager to join their growing team. The ideal candidate will have 35 years of work experience, preferably in a product environment, and a strong understanding of user needs. They should be able to build high-trust partnerships, tackle ambiguous problems, and have a genuine excitement for understanding problems completely. The role involves working with a cross-functional team, managing stakeholders, and contributing to product strategy. The company offers a dynamic, collaborative environment, competitive salary, and comprehensive benefits. 1Password is committed to fostering an inclusive, diverse, and equitable workplace.

Solutions Consultant

Company: Curai

Location: USA

Posted Feb 03, 2025

Curai Health is a remote-first health tech company offering virtual urgent and primary care services powered by AI and a world-class care team. They are seeking a Solutions Consultant with strong healthcare sales experience, relationship-building skills, and technical expertise. The role involves pre-sales support, customer advocacy, technical expertise, deal strategy, and post-sales handover. The company offers competitive compensation, wellness benefits, and a mission-driven culture.

Senior QA Engineer

Company: Wasabi Technologies

Location: USA

Posted Feb 03, 2025

Wasabi Technologies is a fast-growing company revolutionizing the Cloud Storage industry with its innovative and cost-effective solution. The company is recognized as one of the best places to work in Boston. The Senior QA Engineer role involves working on complex projects, preparing testing strategies, and executing automated and manual tests. The ideal candidate should have 5+ years of software testing experience, 3+ years of coding experience with Linux and Python, and 2+ years of experience with Kubernetes and related tools.

Sales Operations Specialist

Company: GuidePoint Security

Location: USA

Posted Feb 03, 2025

The Sales Operations Specialist (SOS) is a crucial resource for Regional Partners and Account Executives, supporting sales by requesting quotes, generating customer quotes, managing SalesForce.com opportunities, and maintaining customer relationships. The SOS is required to interact with various internal and external partners in a fast-paced environment. Key responsibilities include using SalesForce.com for quote generation, opportunity tracking, and order processing, responding to inquiries, suggesting pricing solutions, and serving as a liaison between customers, vendors, and GuidePoint Security. The role demands a high school diploma or equivalent, preferably with an associate degree and 5+ years of customer service/sales support experience, preferably in the IT industry. Self-motivation, attention to detail, multitasking, and strong communication skills are essential. The position requires experience with SalesForce.com and Microsoft Office, and the ability to work flexible hours.

Senior AWS Alliance Manager

Company: 1Password

Location: USA

Posted Feb 03, 2025

1Password is seeking a Senior AWS Sales Alliance Manager to drive growth and success in the partnership with Amazon Web Services. The ideal candidate should have extensive experience with AWS, strong sales and relationship management skills, excellent communication abilities, and analytical and organizational skills. The role involves developing a cosell strategy, driving revenue growth, managing partnership incentives, building relationships with AWS stakeholders, tracking performance, resolving conflicts, and delivering training programs. The position offers a competitive salary, comprehensive benefits, and opportunities for growth and flexibility. 1Password is committed to fostering an inclusive and diverse workplace.

Senior HRBP

Company: InDebted

Location: USA

Posted Feb 03, 2025

InDebted, a rapidly expanding global organization, is seeking a Senior HRBP US to support its growth in the US and globally. The role involves strategic HR business partnering, compensation framework development, talent acquisition support, benefits management, policy review, process improvement, and data-driven insights. The ideal candidate should have 5+ years of experience in HR, expertise in US employment law, and proficiency in HRIS platforms. The position offers a remote-first work environment with flexible schedules, uncapped leave, and a work-from-anywhere scheme.

Designer/Researcher (Salesforce)

Company: Nava

Location: USA

Posted Feb 03, 2025

Nava is a consultancy and public benefit corporation that has been working since 2013 to make government services simple, effective, and accessible to all. They focus on populations that are the least protected, and their mission is to restore trust between people and public institutions. Nava is looking for a DesignerResearcher to collaborate on building case management workflows using Salesforce for government services that affect millions of Americans. The role involves applying a service design mindset, conducting user research, collaborating with cross-disciplinary teams, and maintaining open lines of communication with clients and government stakeholders. Required skills include at least two years of experience as a designer or researcher, Salesforce experience, research expertise, cross-disciplinary collaboration, systems thinking, adaptability, excellent communication skills, resourcefulness, and empathy. Nava offers competitive benefits, generous time off, annual discretionary bonuses, parental leave, employee wellness programs, virtual doctor visits, fertility support, sabbatical leave, 401k contributions, flexible work arrangements, home office setup, utilities reimbursement, learning and development, tuition and professional development budget, equity stock options, employee referral program, commuter benefits, insurance coverage, and an inclusive culture. The role requires US citizenship or a green card and may be subject to a government security investigation.

Senior Product Manager - Technical SEO

Company: Scribd

Location: USA

Posted Feb 03, 2025

Scribd is seeking a Senior Product Manager specializing in Technical SEO to join their team. The ideal candidate will own the SEO product roadmap, oversee technical aspects of SEO strategy, and collaborate with cross-functional teams. The role requires 5+ years of experience in technical SEO, strong knowledge of SEO tools, and excellent communication skills. Scribd offers a competitive salary range, comprehensive benefits, and a culture that supports employee flexibility and collaboration.

Director - Product Management

Company: Measured

Location: USA

Posted Feb 03, 2025

Measured is seeking a seasoned product manager to lead strategy and execution for enterprise customers. The ideal candidate will have extensive experience in B2B SaaS product development, preferably in AdTech or MarTech, and a proven track record of building platforms powered by data science models. They will design and implement a product strategy, manage multiple projects, and collaborate with various teams to ensure high-impact value and customer satisfaction. The role involves leading a team of product managers, conducting market research, and driving client engagement and retention.

Full Stack Engineer II - Creator Engagement

Company: Teachable

Location: USA

Posted Feb 03, 2025

Teachable is seeking a Full Stack Engineer to join the Creator Engagement pod. The role involves writing secure, efficient code, developing scalable solutions, and collaborating with a team of engineers, designers, and managers. The ideal candidate should have 2+ years of hands-on experience in building production web applications, proficiency in JavaScript, React, and CSS, and a passion for solving complex technical problems. The role is open to remote candidates in the US, with a base salary range of $115,000 to $130,000.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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