Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Azure Infrastructure Practice Director

Company: Atmosera

Location: USA

Posted Feb 03, 2025

Atmosera is a cloud technology transformation firm offering professional services in application and data management, security, compliance, Azure operations, and training. The company is seeking a Practice Director to build and grow their Cloud Infrastructure Professional Services Practice. The ideal candidate will have 8+ years of experience in infrastructure architecture, design, and development, with 2+ years in a technology management role and 3+ years in technology presales. They should have Microsoft Azure experience, understanding of cloud ecosystem, and emerging technologies. The role involves team oversight, resource alignment, guidance and growth of team members, cultivating excellence, thought leadership, sales support, client relationships, solution development, and architectural best practices. The company offers competitive benefits including health, vision, dental, 401k, life AD&D, short and long-term disability, performance-based compensation, employee recognition programs, and community service leave. This is a full-time position in the United States with the ability to work from home or from one of their many US offices.

Account Executive

Company: Safe Haven Security

Location: USA

Posted Feb 03, 2025

Safe Haven Security is a home security company that values its employees and customers. They are seeking a dedicated Account Executive to collaborate with realtors nationwide, ensuring the security of their clients' residences. The role involves conducting outbound sales calls, developing and maintaining client relationships, and acting as a brand advocate. Successful candidates should have excellent communication skills, strong time management, a collaborative nature, attention to detail, and relationship-building abilities. Safe Haven offers comprehensive training, ongoing support, and opportunities for growth. They foster a culture of teamwork, respect, and innovation, and are committed to creating an inclusive environment. The company has won several awards and offers competitive benefits, including weekly pay, bonuses, and career development opportunities.

DevOps Engineer

Company: COMPLY

Location: USA

Posted Feb 03, 2025

COMPLY is a high-growth organization that prides itself on being a champion for compliance professionals. With over 350 professionals worldwide, they offer comprehensive benefits, unlimited PTO, and remote work flexibility. They are seeking a skilled DevOps Engineer to build, deploy, and maintain CICD pipelines and manage infrastructure as code in an AWS environment. The ideal candidate should have a Bachelor's degree in Computer Science or a related field, at least 3 years of experience as a DevOps Engineer, and proficiency in AWS services and Terraform.

Support Technician - Intruder

Company: Johnson Controls

Location: USA

Posted Feb 03, 2025

Johnson Controls, a global leader in smart, healthy, and sustainable buildings, is seeking a skilled Support Technician for their Remote Operating Centre (ROC). The ROC operates 24/7 and provides technical support to field engineers and customers. The role involves diagnosing and troubleshooting security alarm faults, using monitoring and programming software, and offering high-level customer service. The company offers a competitive salary, ongoing training, comprehensive benefits, and career development opportunities. Required skills include problem-solving, excellent communication, and the ability to relay technical information to non-technical audiences. Preferred experience includes technical problem-solving, over-the-phone customer service, and a background in customer services.

Senior Product Manager - Shopping Ads

Company: Reddit

Location: USA

Posted Feb 03, 2025

Reddit is seeking a Product Manager to lead the development of its Shopping ads product. The role involves defining the long-term vision and strategy for Shopping ads, gathering insights from advertisers and users, and driving execution. The ideal candidate will have at least 4 years of product management experience in AdTech, experience with Machine Learning based AdTech products, and strong communication and interpersonal skills. The role offers comprehensive benefits including remote work options, healthcare benefits, 401k matching, workspace benefits, professional development funds, family planning support, flexible vacation, paid parental leave, and paid volunteer time off.

Art Director

Company: Somnio

Location: USA

Posted Feb 03, 2025

Somnio, a leading creative agency, is seeking an Art Director to join their team. The role involves collaborating with the creative team, creating visual assets, participating in brainstorming sessions, presenting design concepts, managing time effectively, maintaining high-quality standards, and pursuing professional development. The ideal candidate should have a Bachelor's degree in graphic design, advanced proficiency in design software, a strong portfolio, excellent attention to detail, strong communication skills, and the ability to work independently. The position offers a full-time contract with remote work, a stable retainer, and the opportunity to make a significant impact with designs.

Financial Modeler

Company: CGI Group, Inc.

Location: USA

Posted Feb 03, 2025

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Senior Sensing Engineer

Company: Johns Hopkins Applied Physics Laboratory (APL)

Location: USA

Posted Feb 03, 2025

The Johns Hopkins University Applied Physics Laboratory (APL) is seeking a motivated scientist or engineer to join their Optics and Photonics Group. The role involves working on remote sensing, atmospheric characterization, and novel EOIR instrumentation. The successful candidate will participate in system modeling, data collection, analysis, and prototype system development. They will also have opportunities to document work in various formats and join a dynamic, inclusive team. The ideal candidate possesses a MS degree in electrical engineering, physics, optics, or a related field with 7+ years of experience, or a BS degree with 10+ years of experience. They should have experience with physics-based simulation techniques, have developed and fielded EOIR sensors and systems, and possess strong communication skills. APL offers a vibrant, welcoming atmosphere with generous benefits and a commitment to diversity and inclusion.

Health Solutions Case Manager

Company: Memorial Hermann Health System

Location: USA

Posted Feb 03, 2025

Memorial Hermann is seeking a skilled and compassionate Workplace Injury Case Manager with a minimum of 3 years of experience in case management, preferably with a CCM certification. The ideal candidate will manage and coordinate care for employees with workplace injuries, collaborate with healthcare providers, employers, and insurance companies, and conduct comprehensive assessments to develop individualized care plans. The role involves providing education and support to patients and their families, maintaining accurate documentation, and utilizing technology effectively. Benefits include professional governance, benefit programs, generous PTO, and a supportive work environment.

Inside Sales Manager

Company: Safe Haven Security

Location: USA

Posted Feb 03, 2025

Safe Haven Security is hiring an Inside Sales Manager for a remote role. The manager will oversee a remote team, manage vendor partnerships, and sell ADT's home security and automation products. Qualifications include 3+ years of inside sales experience, ability to use technical devices, and leadership skills. Compensation includes a base salary, uncapped commissions, bonuses, and benefits. Safe Haven is an equal opportunity employer committed to excellence, innovation, and employee growth.

Manager II, Machine Learning - Search Relevance

Company: Pinterest

Location: USA

Posted Feb 03, 2025

Pinterest is seeking a technical leader and engineering manager for their Search Relevance team. The role involves driving crossteam engineering efforts to deliver ML-driven product experiences, managing a team of Machine Learning engineers, and collaborating with other engineering teams to enhance the search experience for users. The ideal candidate should have proven experience in leading and managing large-scale production systems, a strong background in applied machine learning, and a minimum of 2 years of experience managing a high-performing machine learning engineering team of 10+ members.

HVAC Controls Systems Engineer

Company: Johnson Controls

Location: USA

Posted Feb 03, 2025

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. They are seeking a Lead Engineer for major projects in the Pacific Southwest Region of the United States. The role involves designing, configuring, and operating complete building control systems, including fire, security, and other low-voltage control subsystems. The ideal candidate should have a minimum of five years of experience or an associate degree in a related technical field, along with proven knowledge of the construction or HVAC industry and advanced computer skills. The company offers a competitive salary, bonus plan, comprehensive benefits, and opportunities for professional growth.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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