Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Senior Learning Facilitator: Faculty Shared Services
Company: IBM
Location: Heredia, CR
Posted Dec 10, 2025
This job posting outlines a faculty position for delivering IBM Consulting Partner & Professional Development education programs globally. The role requires experience in consulting, facilitation, and coaching skills, along with a two-year commitment. Qualifications include a bachelor's degree, training expertise, and teamwork abilities in a remote environment.
Engineering Lead
Company: HubSpot
Location: USA
Posted Dec 10, 2025
The text describes HubSpot's Flywheel Product Line and Demand Management team, emphasizing their mission to transform HubSpot's operations into an AI-driven system. It outlines a role requiring expertise in data science, machine learning, and cross-functional collaboration, highlighting opportunities to work on innovative technologies and impact business growth. The posting also details competitive compensation, benefits, and a focus on diversity and inclusion.
Fractional Product Marketing Manager
Company: CareMessage
Location: USA
Posted Dec 10, 2025
This job description outlines a part-time Product Marketing role focused on positioning and launching CareMessages, requiring expertise in translating technical capabilities into customer-centric narratives. The position emphasizes cross-team collaboration, customer insights, and creating standardized launch materials while avoiding product roadmap influence.
Product Manager - Events, Webhooks, & Remote Functions
Company: Stripe
Location: USA
Posted Dec 10, 2025
Stripe seeks a product manager to enhance developer tools and infrastructure, focusing on events and integrations. The role involves collaborating with teams to shape product strategies and deliver impactful solutions.
Package Consultant - STUDENT CONVERSION
Company: IBM
Location: SÃO PAULO, BR
Posted Dec 10, 2025
This job description highlights opportunities for professional growth, collaboration with industry visionaries, and innovation in technology solutions. It emphasizes career development, client relationships, and a culture of continuous learning and empathy.
Operations Buyer
Company: IBM
Location: BANGALORE, IN
Posted Dec 10, 2025
This job description outlines an Operations Buyer role at IBM with responsibilities including procurement operations, vendor management, and client collaboration. It emphasizes opportunities to lead in technology innovation, solve complex problems, and utilize procurement skills. The position requires 13+ years of experience, strong communication abilities, and ERP tool proficiency.
Sales Enterprise Client Account Executive - Higher Education, Social Impact
Company: Blackbaud
Location: USA
Posted Dec 10, 2025
This job description outlines a sales role requiring experience in SaaS CRM/ERP software sales within Higher Education. Responsibilities include managing sales cycles, cross-selling, and building client relationships. The position offers a competitive salary, remote work flexibility, and comprehensive benefits including healthcare, 401k, and parental leave.
Software Engineer
Company: IBM
Location: BUDAPEST, HU
Posted Dec 10, 2025
IBM Cloudant's Integrations Team develops SDKs and libraries for connecting applications to Cloudant, using various languages and APIs. They seek talented engineers to contribute to tools that simplify Cloudant usage, with opportunities in Go, Java, Node.js, Python, and more.
Senior Product Marketing Manager - Growth
Company: Dropbox
Location: USA
Posted Dec 10, 2025
This job description outlines a Senior Product Marketing Manager role focused on growth strategies, customer insights, onboarding lifecycle, experimentation, monetization, and cross-functional collaboration. It details responsibilities and requirements for a B2B SaaS product marketing position with specific compensation ranges.
Consultant – Digital Engineering
Company: IBM
Location: Multiple Cities
Posted Dec 10, 2025
This job description highlights a role focused on digital engineering, client collaboration, and process improvement. It emphasizes skills in business analysis, technology integration, and delivering real business value through strategic solutions and innovation.
Staff Platform Manager - Suspensions, Appeals & Enforcements
Company: Airbnb
Location: USA
Posted Dec 10, 2025
Airbnb's Payments Risk and Compliance role focuses on enhancing post-payment experiences, ensuring safety, and reducing fraud while balancing customer satisfaction and operational efficiency.
Product Manager - New Guest Experience
Company: Airbnb
Location: USA
Posted Dec 10, 2025
This job posting describes a Product Manager role at Airbnb focusing on driving growth through innovative product strategies, cross-functional collaboration, and optimizing guest experiences. The position requires 8+ years of experience in consumer growth and marketing technology, with emphasis on SEO, AI visibility, and cross-functional leadership.