Exceptional Customer Service Jobs

1,498,804 open positions · Updated daily

Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.

Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.

Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.

VP Revenue Technology

Company: First Advantage

Location: Remote

Posted Dec 09, 2025

First Advantage seeks a Vice President of Revenue Technology to lead tech initiatives and drive growth. The role offers remote work, competitive salary, and career development opportunities in a supportive environment.

Senior Media Buyer (Google Ads Focus)

Company: ‎ Tier Eleven

Location: Remote

Posted Dec 09, 2025

Tier 11 seeks a strategic Google Ads expert to drive digital growth. Offer competitive pay, remote work, and career advancement. Ideal for data-driven marketers passionate about innovation.

Clinical Denials/Appeals RN

Company: Guidehouse

Location: Remote

Posted Dec 09, 2025

This job description outlines a Clinical Appeals Nurse role with responsibilities including denial reviews, medical necessity assessments, and appeals coordination. It requires a nursing license, bachelor's degree, and 4+ years of experience. The position offers competitive compensation, a comprehensive benefits package, and opportunities for professional development.

Senior QA Engineer

Company: Nurdsoft

Location: Remote

Posted Dec 09, 2025

The text describes a Senior Test Engineer role focusing on ensuring product quality through testing strategies, automation, and defect management. It outlines responsibilities like creating test plans, regression testing, and working in Agile environments, alongside requirements such as experience with QA techniques, API/web testing, and tools like Jira. Qualities emphasized include problem-solving, self-initiative, and collaboration in cross-functional teams.

High Ticket Closer

Company: Stock Navigators

Location: Remote

Posted Dec 09, 2025

Stock Navigators promotes financial empowerment through educational programs, highlighting their growth, impact on students, and a high-ticket sales role with competitive compensation. The job emphasizes sales skills, remote work, and career development opportunities.

Google Ads Specialist

Company: Skyrocket Studios

Location: Remote

Posted Dec 09, 2025

The text outlines job responsibilities for a Google Ads campaign manager role, detailing campaign management, performance analysis, strategy development, tool utilization, industry knowledge requirements, and qualifications. It emphasizes technical skills, analytical abilities, and collaborative work in a remote environment.

Influencer Marketing Assistant (Tiktok Experience)

Company: GrowthAssistant

Location: Remote

Posted Dec 09, 2025

This job posting seeks an Influencer Marketing Assistant with TikTok experience for a growth marketing team, offering a competitive salary up to $70,000/month, remote work setup, and various bonuses including attendance, performance, and referral incentives. The role involves managing influencer outreach, contracts, content quality, and campaign reporting, with requirements emphasizing detail-oriented skills and graveyard shift experience.

Data Intership Costa Rica

Company: IBM

Location: Heredia, CR

Posted Dec 10, 2025

IBM Consulting offers career growth through client collaboration, innovation in hybrid cloud and AI, and continuous learning opportunities with a focus on technical and professional development.

Business Development Representative

Company: Nucleus Security

Location: Remote

Posted Dec 09, 2025

The text highlights Nucleus Security's innovative approach to vulnerability management, emphasizing rapid growth, top-tier funding, and a collaborative remote work environment. It outlines the Business Development Representative role with key responsibilities and qualifications, while showcasing the company's commitment to employee benefits and career development.

Technology Sales Specialist - Data Platform - ONT Utilities and X Industry

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

This job description highlights a Technology Sales Specialist role at IBM's Data & AI portfolio, emphasizing opportunities to help enterprises unlock data value through transformative solutions. The position offers a collaborative sales environment with growth-focused culture, requiring expertise in IT sales, client relationship management, and IBM's strategic solutions. Candidates must demonstrate success in enterprise sales, technical knowledge of cloud platforms, and consultative selling skills.

Principal Product Marketing Manager - Agents for Good™

Company: Blackbaud

Location: Remote

Posted Dec 09, 2025

This job posting highlights a leadership opportunity at Blackbaud to develop AI-driven marketing solutions with a focus on innovation, customer impact, and cross-functional collaboration. The role emphasizes strategic growth, market positioning, and competitive differentiation while offering a flexible remote work environment and comprehensive benefits.

Sr. Genesys Cloud Implementation Engineer

Company: EDCi

Location: Remote

Posted Dec 09, 2025

EDCi seeks a Sr Genesys Engineer for remote work, offering competitive perks like remote flexibility, health insurance, and training. Responsibilities include leading Genesys implementations and supporting projects with technical expertise.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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