Exceptional Customer Service Jobs

1,498,804 open positions · Updated daily

Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.

Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.

Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.

Inside Sales Coordinator

Company: Flex

Location: USA

Posted Dec 23, 2025

This job posting seeks an Inside Sales Coordinator to support sales operations with tasks including managing quotes, processing purchase orders, coordinating shipments, and collaborating with cross-functional teams. The role requires ERP system proficiency and offers benefits like healthcare, retirement plans, and tuition reimbursement.

Service Desk Support

Company: Guidehouse

Location: USA

Posted Dec 23, 2025

This job posting highlights a user support role with opportunities to make an impact through technical initiatives and collaborative problem-solving. The position requires a bachelor's degree or experience, and offers competitive compensation, comprehensive benefits, and career development opportunities. Guidehouse emphasizes a supportive workplace culture and equal opportunity employment.

Mid/Senior Smart Contract Engineer

Company: LI.FI

Location: EMEA,APAC

Posted Dec 23, 2025

LIFI seeks a mid-level Smart Contract Engineer to expand their API team, offering competitive benefits and a collaborative culture focused on innovation and security. The role involves developing smart contracts, collaborating with auditors, and contributing to a mission-driven environment that values diversity and continuous growth.

Claims Team Lead | Auto Property Damage

Company: Sedgwick

Location: USA

Posted Dec 23, 2025

Sedgwick promotes a positive work environment with opportunities for career growth, flexibility, and a caring culture. The role emphasizes leadership, professional development, and collaboration in a globally recognized workplace. Benefits include remote work options, comprehensive benefits, and recognition as a top employer.

Lead UI/UX Designer

Company: labcorp

Location: USA

Posted Dec 23, 2025

This job description outlines a UX design role with responsibilities including creating customer experiences, collaborating with cross-functional teams, and leading design initiatives. It details qualifications, preferred experience, and benefits such as a competitive salary, comprehensive benefits package, and opportunities for professional growth. The position emphasizes a user-centered approach, teamwork, and adaptability in a fast-paced environment.

Salesforce Business Analyst

Company: Guidehouse

Location: USA

Posted Dec 23, 2025

This job posting outlines a Salesforce Consultant role with a competitive salary range of $740,000 to $1240,000. The position requires experience with Salesforce tools and Agile methodologies, while offering comprehensive benefits including medical insurance, retirement plans, and professional development opportunities. Guidehouse emphasizes a supportive workplace and equal opportunity employment.

Forward Deployed Engineer

Company: All Hands AI

Location: USA

Posted Dec 23, 2025

This job posting highlights a ForwardDeployed Engineer role at OpenHands, emphasizing collaboration with customers, technical expertise, and career growth. It outlines competitive compensation, flexible remote work, comprehensive benefits, and a supportive culture focused on innovation and learning.

Senior Full Stack Developer

Company: New Silver

Location: USA

Posted Dec 23, 2025

New Silver seeks a Senior Full Stack Developer to join their innovative fintech team. The role involves building scalable applications, with benefits including remote work, flexible hours, and a fast-paced global environment. The company emphasizes innovation, community impact, and professional growth opportunities.

VP of Strategic Partnerships

Company: Real Time Medical Systems

Location: USA

Posted Dec 23, 2025

This job posting seeks a VP of Strategic Partnerships with a proven track record in sales success and revenue generation through technology partnerships. The role involves maximizing revenue with healthcare systems and organizations, managing complex sales cycles, and building relationships with C-suite executives. Key qualifications include healthcare sales experience, CRM proficiency, and ability to navigate long sales cycles while meeting performance targets.

Asset Management Associate

Company: SunStrong Management, LLC

Location: USA

Posted Dec 23, 2025

This job posting seeks a detail-oriented Asset Management Associate to oversee solar asset portfolios, ensure compliance with financial agreements, and collaborate with internal/external teams. Responsibilities include financial modeling, investor reporting, and project management. Qualifications require financial acumen, experience in renewable energy finance, and proficiency in Excel.

Legal Counsel – Corporate & Commercial

Company: Welltech

Location: Spain

Posted Dec 23, 2025

Welltech is a global company with Ukrainian roots dedicated to helping users build healthy habits through innovative wellness solutions. With 255 million trusted users and a team of 700+ professionals, they seek a midlevel corporate lawyer to support crossborder operations and legal documentation. The role involves corporate governance, commercial agreements, and compliance across key jurisdictions, offering growth opportunities in a mission-driven environment.

Sales Development Representative

Company: Inspectiv

Location: USA

Posted Dec 23, 2025

Inspectiv seeks a Sales Development Representative to drive growth through outbound outreach and lead generation. The role offers competitive compensation, remote flexibility, and opportunities to innovate in cybersecurity. The company emphasizes a supportive culture, experienced leadership, and impactful work in securing digital assets.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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