Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Technology Sales Leader- Horizon Commercial
Company: IBM
Location: Mumbai, IN
Posted Dec 09, 2025
This text promotes IBM's Technology Sales Leader role, emphasizing opportunities to innovate, solve complex problems, and drive growth through strategic client partnerships and technology expertise.
Infrastructure Specialist-Cloud Platforms
Company: IBM
Location: BANGALORE, IN
Posted Dec 09, 2025
This role involves supporting infrastructure in key industries at IBM's delivery centers, requiring technical expertise and experience in cloud and OS administration.
Apptio_Field Marketing Manager
Company: IBM
Location: Chiyoda, JP
Posted Dec 09, 2025
This job description outlines the role of a Field Marketing Manager at Apptio, emphasizing cultural values like openness and customer focus. The position requires experience in B2B marketing, event management, and collaboration with cross-functional teams. It highlights both required and preferred qualifications while showcasing opportunities for growth in the Japanese market.
Entry Level Product Manager 2026
Company: IBM
Location: Multiple Cities
Posted Dec 09, 2025
The text describes an Offering Manager role at IBM, emphasizing innovation, cross-functional collaboration, and technology-driven problem-solving. It highlights responsibilities like product strategy, market leadership, and teamwork, while showcasing the company's passion for impactful solutions. The role requires entrepreneurial skills and expertise in cloud computing, with a focus on delivering high-quality products.
SAP EAM Field Service Package Consultant
Company: IBM
Location: Multiple Cities
Posted Dec 09, 2025
This job description outlines a lead SAP consultant role at IBM Consulting, requiring expertise in SAP Enterprise Asset Management and Supply Chain Management, with emphasis on project delivery, team leadership, and technical skills. The position demands extensive implementation experience, problem-solving abilities, and strong communication skills.
Entry Level Technical Support Professional
Company: IBM
Location: Bellevue, US
Posted Dec 09, 2025
This job description outlines a Technical Support Professional role at Apptio, requiring advanced technical skills, customer relationship management, and collaboration with engineering teams. It emphasizes problem-solving, cloud platform expertise, and strong organizational abilities while detailing educational and technical qualifications.
Delivery Consultant, GDPS
Company: IBM
Location: RESEARCH TRIANGLE PARK, US
Posted Dec 09, 2025
The text describes a career opportunity at IBM Technology Expert Labs, emphasizing worldclass services, collaborative culture, and positive impact. It outlines responsibilities involving client engagements, technical expertise, and travel requirements, while highlighting growth potential and experiential learning environments.
Technical Agent (Bilingual English & Spanish/French/Italian)
Company: IBM
Location: Cairo, EG
Posted Dec 09, 2025
The text describes an IBM job role emphasizing client support, technical expertise, and career growth opportunities. It outlines responsibilities including end-to-end technical support, communication tasks, and problem resolution, while highlighting required skills like bilingual fluency and teamwork. The tone is professional and forward-looking.
Customer Solutions Engineer
Company: IBM
Location: Bellevue, US
Posted Dec 09, 2025
IBM's entry-level software developer role offers growth opportunities, collaboration with mentors, and impactful projects. The position emphasizes technical development, automation, and cross-functional teamwork while providing exposure to enterprise challenges and industry-leading platforms.
Test-Developer - Public Sector (m/w/d)
Company: IBM
Location: Multiple Cities
Posted Dec 09, 2025
This text describes a job role at IBM Consulting focusing on test automation with Playwright and Cucumber, requiring expertise in TypeScript and agile methodologies. It highlights collaboration with clients and technical innovation in hybrid cloud and AI solutions.
Package Consultant-SAP Cloud Integration
Company: IBM
Location: BANGALORE, IN
Posted Dec 09, 2025
This text describes a career in IBM Consulting, emphasizing collaboration with global clients, technical expertise in SAP solutions, and opportunities for professional growth. It highlights roles in strategic solution leadership, customer success, and integration technologies while outlining required and preferred qualifications.
SAP Principal Functional and Solution Consultant - Manufacturing
Company: IBM
Location: Riyadh, SA
Posted Dec 09, 2025
This text describes a senior SAP Manufacturing Consultant role requiring 12+ years of experience in SAP S4HANA implementations, expertise in defense manufacturing processes, and proficiency with SAP modules like PP, MM, and QM. The position involves solution design, compliance enablement, program delivery, and integration with CAD/PLM systems, with emphasis on operational excellence and data security.