Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Technical Product Manager
Company: IBM
Location: Krakow, PL
Posted Dec 09, 2025
This job description outlines a Technical Product Manager role requiring 3+ years of product management experience or engineering/sales engineering background. The position involves bridging technical capabilities and market demands through collaboration with engineering, sales, and customer teams. Key responsibilities include product strategy development, market trend analysis, and cross-functional alignment. Preferred qualifications include a bachelor's degree, cloud platforms experience, and technical sales cycle knowledge.
Promontory Snr Principal
Company: IBM
Location: SYDNEY, AU
Posted Dec 09, 2025
This text describes a Senior Principal role at IBM Promontory Australia, focusing on risk management, regulatory compliance, and client engagement. It outlines responsibilities such as leading projects, managing teams, and providing expert advice. The position requires strong leadership skills and experience in governance, risk management, and regulatory consulting.
Technology Sales Leader- Horizon Government
Company: IBM
Location: Gurgaon, IN
Posted Dec 09, 2025
The text describes a Technology Sales Leader role at IBM, emphasizing opportunities to drive technology strategy, manage client relationships, and execute sales to grow revenue. It highlights required skills like sales execution, industry knowledge, and client engagement, while promoting IBM's capabilities and innovation.
Engineering Manager, HashiCorp Production Safety
Company: IBM
Location: Austin, US
Posted Dec 09, 2025
This text describes a leadership role in IBM's Production Safety team, focusing on driving strategic vision, ensuring safe platform features, and fostering team growth. It highlights opportunities for collaboration, innovation, and impactful contributions to cloud solutions.
Project Manager-SAP ADM
Company: IBM
Location: BANGALORE, IN
Posted Dec 09, 2025
This job description outlines a Project Manager role at IBM Consulting, requiring expertise in project management, SAP knowledge, and global team leadership. The position involves delivering technical solutions, managing client projects, and traveling within India. Qualifications include a bachelor's degree, PMP certification, and experience with SAP projects.
OT Consultant
Company: IBM
Location: Mexico City, MX
Posted Dec 09, 2025
This role involves working with IBM's consulting teams to deliver technical expertise and innovation for clients globally. It emphasizes collaboration, career growth, and impactful work in cybersecurity and hybrid cloud solutions.
HashiCorp Senior Support Engineer (Secure)
Company: IBM
Location: MELBOURNE, AU
Posted Dec 09, 2025
This job description outlines a Senior Support Engineer role at HashiCorp, emphasizing troubleshooting, customer satisfaction, and collaboration. The position requires experience in DevOps, cloud platforms, and scripting, with remote work and occasional in-office collaboration.
Test-Developer - Public Sector (m/w/d) mit hervorragenden Deutschkenntnissen
Company: IBM
Location: Multiple Cities
Posted Dec 09, 2025
This job description highlights a role at IBM Consulting focusing on test automation with Playwright and Cucumber, requiring expertise in TypeScript and test-driven development. It emphasizes collaboration with clients, technical innovation, and teamwork in agile projects.
AWSソリューションアーキテクト ※スカイアーチ出向
Company: IBM
Location: Tokyo, JP
Posted Dec 09, 2025
This job description outlines a role as an AWS Solutions Architect at IBM, focusing on designing cloud architectures, collaborating with teams, and leveraging AWS technologies for customer solutions. It emphasizes career growth, technical expertise, and opportunities to work on innovative projects.
Java Integration developer
Company: IBM
Location: Multiple Cities
Posted Dec 09, 2025
This role involves working with clients on hybrid cloud and AI projects, collaborating in innovation centers, and utilizing technologies like SpringBoot and Kafka to drive innovation and technical expertise.
Project Manager-SAP HANA
Company: IBM
Location: Gurgaon, IN
Posted Dec 09, 2025
This job description outlines a Project Manager role at IBM Consulting, requiring expertise in project management, technical skills, and experience with SAP implementations. The position involves managing complex projects, developing relationships with stakeholders, and traveling extensively within India.
Technical Support Engineer
Company: IBM
Location: BANGALORE, IN
Posted Dec 09, 2025
This job description highlights a Technical Support Engineer role at IBM focused on solving complex technical issues, supporting enterprise customers, and contributing to innovative cloud-native solutions. It emphasizes career growth, collaborative teamwork, and expertise in technologies like Kubernetes, Apache Cassandra, and cloud monitoring tools.