Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Cloud Architect
Company: IBM
Location: Rocket Center, US
Posted Dec 09, 2025
This job description outlines a Cloud Architect role focused on designing and delivering a hybrid cloud SAP solution using VMware and public cloud platforms. The position requires expertise in cloud infrastructure, VMware technologies, and hybrid cloud integration, along with strong security and compliance knowledge. Key responsibilities include collaboration with cross-functional teams, automation through infrastructure as code, and ensuring alignment with enterprise architecture frameworks. The role demands a federal security clearance and specific technical experience in areas like networking, security standards, and cloud service providers.
Storage Product Manager (Forecasting & Pricing) - Early career
Company: IBM
Location: GUADALAJARA, MX
Posted Dec 09, 2025
This job description outlines a Product Manager role focused on storage business forecasting, pricing strategies, and cross-functional collaboration. It highlights required analytical skills, financial modeling expertise, and collaboration with supply chain and finance teams. The position offers high-impact opportunities in a data-driven environment with growth potential.
Digital Security Managing Consultant
Company: IBM
Location: Riyadh, SA
Posted Dec 09, 2025
The text describes a job role for a Digital Security Managing Consultant focusing on cloud security, IAM, and hybrid/multi-cloud environments. It outlines responsibilities such as assessing security designs, advising clients on transformation roadmaps, and delivering security solutions. Required qualifications include cloud certifications, compliance standards expertise, and extensive experience in security architecture and consulting.
Technical Delivery Manager
Company: IBM
Location: Multiple Cities
Posted Dec 09, 2025
IBM CIC offers extensive career growth opportunities, a supportive work environment, and diverse benefits including training programs, flexible working arrangements, and industry certifications. The role emphasizes innovation, leadership in cloud transformation, and collaboration with senior stakeholders.
Application Developer - DevOps
Company: IBM
Location: Multiple Cities
Posted Dec 09, 2025
IBM CIC offers a dynamic role with opportunities for career growth, professional development, and a supportive work environment, emphasizing innovation and collaboration across industries.
Associate Product Manager
Company: IBM
Location: Pune, IN
Posted Dec 09, 2025
This text describes a Product Manager role at IBM Infrastructure Storage Division, emphasizing collaboration with cross-functional teams, innovation in product design, and expertise in networking technologies. It highlights opportunities for growth, problem-solving, and impactful work in a dynamic environment.
Oracle Cloud ERP Financials Architect
Company: IBM
Location: Multiple Cities
Posted Dec 09, 2025
This job description outlines a role in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, strategic leadership in Oracle Cloud ERP Financials, and expertise in delivering impactful technological implementations.
Software Developer - Python Developer
Company: IBM
Location: Mulhuddart, IE
Posted Dec 09, 2025
This job posting highlights opportunities to work on cutting-edge AI-powered cloud-native software solutions at IBM. The role involves developing high-quality Python services for MCP protocol implementation, multitenancy features, and A2A agent integration. It emphasizes collaboration with distributed teams, strict code quality standards, and expertise in technologies like FastAPI, SQLAlchemy, and Redis.
Senior Support Engineer - HashiCorp
Company: IBM
Location: MELBOURNE, AU
Posted Dec 09, 2025
This job description highlights a Senior Support Engineer role at IBM focusing on customer satisfaction, technical expertise, and global collaboration. The position involves troubleshooting HashiCorp products, working with enterprise clients, and contributing to cloud solutions. Requirements include DevOps experience, bilingual fluency, and problem-solving skills.
Sourcing Support Professional
Company: IBM
Location: BANGALORE, IN
Posted Dec 09, 2025
This job description outlines a sourcing support professional role with responsibilities across procurement operations, category management, contract administration, and stakeholder coordination. It requires 4-6 years of experience in procurement and proficiency in ERP systems and Microsoft Office Suite.
Sr. Engineer
Company: IBM
Location: Multiple Cities
Posted Dec 09, 2025
This text describes a senior engineering role at IBM focused on developing cloud-native infrastructure solutions. It highlights collaboration with cross-functional teams, contributions to HashiCorp products, and responsibilities involving system design, quality assurance, and mentorship. The role emphasizes innovation, scalability, and security in cloud environments.
Senior Change Manager for Saudi
Company: IBM
Location: Riyadh, SA
Posted Dec 09, 2025
The job seeks a senior change manager with 15+ years in ERP implementations, leading complex projects and driving business growth through strategic leadership and team development.