Exceptional Customer Service Jobs

1,498,804 open positions · Updated daily

Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.

Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.

Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.

Solutions Support Engineer (L5) - Security, Privacy and Assurance

Company: Netflix

Location: Poland

Posted Dec 22, 2025

Netflix's Engineering Enablement Team focuses on improving developer workflows and platform efficiency. The role requires expertise in security, automation, and collaboration across teams, with a strong emphasis on innovation and inclusivity.

Senior Sales Executive Named Accounts – Large Infrastructure Projects

Company: Autodesk

Location: UK,Germany

Posted Dec 22, 2025

Autodesk seeks a Senior Sales Executive to lead infrastructure projects in EMEA, focusing on digital transformation and strategic growth. The role emphasizes collaboration, innovation, and impactful client relationships while offering career development and cultural alignment with a forward-thinking organization.

Security Engineer L4 - Application Security

Company: Netflix

Location: Poland

Posted Dec 22, 2025

Netflix seeks a Security Engineer L4 to enhance application security, collaborate with teams, and integrate security into development. The role offers remote work in Poland and emphasizes diversity and innovation.

Marketing Manager

Company: Skyrocket Studios

Location: Philippines

Posted Dec 22, 2025

This text outlines a comprehensive digital marketing role with responsibilities spanning social media strategy, SEO execution, paid search management, video advertising, direct marketing campaigns, influencer collaborations, leadership, client presentations, and industry innovation. It details required qualifications including a marketing degree, multi-channel digital marketing experience, analytical skills, and proficiency with various platforms and tools.

Software Manager Exchange

Company: GHX

Location: Louisville

Posted Dec 22, 2025

The role involves leading a development team, designing technical roadmaps, and mentoring peers in an Agile environment using technologies like Angular and Java on AWS.

Senior Design Manager - Reporting

Company: HubSpot

Location: Remote

Posted Dec 22, 2025

This job description highlights a mission-driven UX role at HubSpot, emphasizing collaboration, product innovation, and fostering inclusive teams. It outlines opportunities to shape product strategy, work on impactful projects, and contribute to a psychologically safe work environment with competitive compensation.

Software Engineer Infrastructure

Company: xAI

Location: Palo Alto

Posted Dec 22, 2025

xAI seeks infrastructure engineers to build scalable AI systems, emphasizing innovation, collaboration, and excellence in a flat organizational structure.

Clinical Documentation Integrity (CDI) Specialist

Company: Guidehouse

Location: USA

Posted Dec 22, 2025

This job description outlines the role of a Clinical Documentation Integrity Specialist, detailing responsibilities such as reviewing medical records, collaborating with healthcare professionals, and ensuring compliance. It lists qualifications, benefits including competitive compensation and a comprehensive benefits package, and emphasizes teamwork and professional development.

Relationship Manager

Company: Skyrocket Studios

Location: Philippines

Posted Dec 22, 2025

The text outlines job responsibilities focused on client relationship management, account growth, consulting, project management, and industry expertise. It emphasizes skills like relationship building, data-driven decision making, and proficiency with digital tools. Requirements include interpersonal skills, analytical thinking, and adaptability in a remote work environment.

Key Account Director

Company: Nearform

Location: UK

Posted Dec 22, 2025

This job posting highlights a permanent remote Key Account Director role in the UK with Nearform, a company specializing in AI and digital solutions. The position involves managing strategic enterprise accounts, driving growth, and collaborating with delivery teams. Benefits include remote work flexibility, competitive compensation, and a supportive company culture focused on innovation and inclusivity.

Operations Specialist

Company: Justlife

Location: Egypt

Posted Dec 22, 2025

Justlife is seeking Operations Specialists to join their fast-growing Dubai-based startup, offering flexible hours, career growth, and unique perks like free services and team-building activities.

Implementation Project Manager

Company: S&P Global

Location: USA

Posted Dec 22, 2025

This job description outlines a role as an Implementation Project Manager requiring leadership, technical skills, and collaboration. It highlights responsibilities, qualifications, and company benefits, presenting a professional opportunity in a growing organization.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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