Exceptional Customer Service Jobs

1,498,804 open positions · Updated daily

Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.

Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.

Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.

Salesforce Developer

Company: Megaport

Location: Australia

Posted Dec 22, 2025

Megaport, a global leader in Network as a Service, emphasizes a collaborative and inclusive culture. The Salesforce Developer role involves strategic projects and offers flexible work, comprehensive benefits, and professional growth opportunities.

Senior Product Manager

Company: VSP Vision

Location: USA

Posted Dec 22, 2025

This text describes a product management role requiring leadership in product development, strategic planning, cross-functional teamwork, and market analysis. It outlines qualifications, responsibilities, and compensation details for a position in a healthcare organization.

Technical Account Manager

Company: Megaport

Location: USA

Posted Dec 22, 2025

Megaport promotes itself as a global leader in Network as a Service with a collaborative and fun work culture. The job posting highlights opportunities for experienced Technical Account Managers to work with enterprise customers and partners, offering flexible working environments, comprehensive learning support, and competitive benefits.

Licensed Customer Service Representative

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 22, 2025

This job posting seeks licensed insurance professionals for a customer service role with competitive pay, comprehensive benefits, and professional growth opportunities. The position requires specific licenses and experience, with details about work schedules, training, and eligibility criteria provided.

Senior Software Engineer - Ads

Company: Reddit

Location: USA

Posted Dec 22, 2025

Reddit is expanding its ads teams, emphasizing innovation and growth, with opportunities for engineers and benefits like healthcare and flexible work.

Digital Associate

Company: MissionWired

Location: USA

Posted Dec 22, 2025

MissionWired helps nonprofits create impactful fundraising strategies, emphasizing social change and diversity. They offer competitive benefits and remote work, seeking a Digital Associate for growth opportunities.

Major Account Executive - Telco, Media, Tech

Company: Anaplan

Location: USA

Posted Dec 22, 2025

Anaplan is seeking a Major Account Executive to drive growth by selling their platform, supporting industry leaders, and leading digital transformation. The role offers significant impact and career growth opportunities with a focus on strategic sales planning and cross-functional collaboration.

Big Data Manager - Professional Services

Company: Databricks

Location: India

Posted Dec 22, 2025

This job description outlines a Big Data Manager role focusing on client engagements with the Databricks platform, requiring expertise in data engineering, cloud technologies, and people management. The position involves guiding customers through big data projects, providing technical support, and collaborating with engineering teams. Key qualifications include experience with Apache Spark, Kafka, cloud platforms, and documentation skills.

Healthcare Life Safety, Environment of Care (Physical) and Emergency Management Consultant

Company: Jensen Hughes

Location: USA

Posted Dec 22, 2025

The text highlights Jensen Hughes' expertise in fire protection and safety engineering, emphasizing their 80-year legacy of responsibility and commitment to client safety. It outlines a job opportunity with comprehensive responsibilities and qualifications, while showcasing the company's dedication to employee growth and a competitive compensation package.

Digital Marketing Associate

Company: Skyrocket Studios

Location: Philippines

Posted Dec 22, 2025

This text describes a digital marketing role with responsibilities across social media, influencer marketing, search campaigns, SEO, direct marketing, and presentations. It outlines required qualifications including education, skills, and experience, presenting a professional job description with objective criteria.

Security Analyst

Company: Cloudbeds

Location: North America,Latin America

Posted Dec 22, 2025

This role as a Security Analyst involves critical responsibilities in ensuring system security and compliance, collaborating across teams, and driving security initiatives. The company values open communication, teamwork, and a positive work environment.

Associate Technical Support Engineer

Company: Recharge

Location: USA

Posted Dec 22, 2025

This job description outlines a Technical Support role with responsibilities including customer support via multiple channels, shift work requirements, and expectations for technical expertise and communication skills. It details compensation ranges and company values while emphasizing teamwork and problem-solving.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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