Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Sr. Customer Success Operations Manager
Company: Menlo Security
Location: USA
Posted Dec 03, 2025
Menlo Security is seeking a CS Operations Lead to manage renewal operations, drive data analytics and reporting, optimize the customer lifecycle, and foster cross-functional alignment. The ideal candidate should have 5+ years of experience in Customer Success Operations or relevant consulting experience, expert-level proficiency in Gainsight and CRM systems, and strong analytical and communication skills.
Senior Market Manager Airbnb for Business
Company: Airbnb
Location: Canada
Posted Dec 03, 2025
Airbnb's Senior Market Manager role focuses on B2B growth, requiring sales expertise and strategic thinking. The position offers opportunities to drive business travel solutions and collaborate across teams, with a commitment to diversity and inclusion.
Enterprise Real Account Manager
Company: Mapbox
Location: USA
Posted Dec 03, 2025
Mapbox is a leading real-time location platform for businesses, offering tools for navigation and location-aware applications. The company values high-performing individuals, diversity, and teaching. The role involves building relationships with enterprise customers, presenting solutions, and expanding Mapbox adoption in key industries.
Lead Technical Program Manager - Business Continuity & Disaster Recovery
Company: HubSpot
Location: USA
Posted Dec 03, 2025
The text describes a strategic systems-level thinker role in HubSpot's Security team, focusing on building Business Continuity and Disaster Recovery (BCDR) programs to enhance organizational resilience. The role involves partnering with various teams, conducting Business Impact Analyses, developing BCDR strategies, and leading disaster recovery tests. The company values transparency, learning, and authenticity, and offers competitive compensation and benefits.
Staff Machine Learning Engineer - Communication & Connectivity
Company: Airbnb
Location: USA
Posted Dec 03, 2025
The text describes Airbnb's community and the role of a Staff Engineer in developing advanced machine learning solutions to enhance guest and host experiences. It highlights the opportunity to shape early-stage initiatives, lead ML applications, and foster engineering maturity.
Senior Brand Manager
Company: Neowiz
Location: Brazil
Posted Dec 03, 2025
NEOWIZ is seeking a Senior Brand Manager for LATAM/Brazil with expertise in regional gaming markets. The role involves shaping brand strategy, executing localized campaigns, and collaborating with global teams. The company offers remote work, competitive benefits, and opportunities to contribute to award-winning game portfolios.
Safety Lead Risk Management Consultant
Company: ClinChoice
Location: USA
Posted Dec 03, 2025
ClinChoice is seeking a Benefit Risk and Risk Management Lead Consultant for a 12-month contract with extension possibilities. The role involves leading global medical safety management, conducting risk assessments, and ensuring product safety. The ideal candidate should have a medical degree, 6+ years of pharmacovigilance experience, and strong leadership skills.
Medical Information Specialist - (French & English Speaking)
Company: EVERSANA
Location: UK
Posted Dec 03, 2025
EVERSANA is a global company with over 7000 employees committed to creating and delivering next-generation commercialization services to the life sciences industry. They prioritize improving patient lives, embrace diversity, and have a strong focus on customer service and innovation. The company offers a medical communications position that involves translating documents, responding to drug information inquiries, identifying adverse events, and medical writing.
Director Demand Generation
Company: Fortive
Location: UK,Sweden,Netherlands,Spain
Posted Dec 03, 2025
The text outlines a comprehensive job description for a strategic marketing role involving demand generation, campaign management, ABM strategies, cross-functional collaboration, and performance tracking. It emphasizes technical expertise, language skills, and data-driven approaches across B2B SaaS and high-tech industries in the EMEA region.
CRM Lifecycle Lead
Company: Welltech
Location: Spain,Poland,Ukraine,Cyprus
Posted Dec 03, 2025
Welltech is a global wellness company with Ukrainian roots, aiming to help people build healthy habits for life. They have 255 million users and operate in multiple countries with a remote-friendly team of 700+ professionals. Welltech offers innovative apps like Muscle Booster, YogaGo, and WalkFit to empower users on their wellness journeys. The company values include growing together, driving results, leading by example, and being wellmakers.
Enterprise Support Specialist
Company: SoundStack
Location: USA
Posted Dec 03, 2025
SoundStack is an audio-as-a-service company that provides digital audio businesses with access to big tech, easy-to-use tools, and the ability to connect with any provider across the market. The Enterprise Support Specialist role is responsible for ensuring the technical success and satisfaction of VIP partners across both the Platform and Marketplace areas of SoundStack. The role involves providing frontline technical support, aiding in the onboarding process, acting as the primary point of contact for VIP partners, managing escalations, maintaining service level agreements, documenting client interactions, proactively monitoring service performance, communicating with stakeholders and customers, conducting training sessions, and participating in weekend and on-call support.
Service Delivery
Company: Blackbaud
Location: India
Posted Dec 03, 2025
The job requisition is for a Service Delivery Staff position at Blackbaud. The role involves delivering services to customers, managing processes, building customer relationships, and troubleshooting issues. The position requires strong organizational skills, attention to detail, and the ability to work in a fast-paced team environment. Blackbaud is a digital-first company with a flexible remote or hybrid work culture.