Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Staff Software Engineer
Company: Gusto, Inc.
Location: Canada
Posted Dec 03, 2025
Gusto seeks seasoned software engineers to develop customer-facing products, mentor teams, and scale large applications. Requirements include Ruby on Rails experience, AI tool proficiency, and collaboration with cross-functional teams. Compensation ranges from $163k to $247k annually.
Machine Learning Engineer - AI Decisioning
Company: Hightouch
Location: North America
Posted Dec 03, 2025
Hightouch is looking to hire a machine learning engineer to expand their data activation products with an intelligence layer. The role involves working on various problems such as personalization, automated experimentation, predictive audiences, content generation, and budget optimization. The company values impact and potential for growth over years of experience.
Golang Engineering Manager - Commercial Systems
Company: Canonical
Location: EMEA
Posted Dec 03, 2025
Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. The company is hiring a Golang Engineering Manager to lead a team of software engineers working in Golang and develop internal products. The role involves accountability for design and development, leading a team, developing skills of direct reports, and seeking improvements to established processes. The company offers a distributed work environment, personal learning and development budget, annual compensation review, recognition rewards, and other benefits.
Lead Fraud Operations Analyst
Company: Apollo.io
Location: Canada
Posted Dec 03, 2025
The Sr Fraud Operations Analyst role involves complex fraud investigations, identifying vulnerabilities, designing procedures, and training teams. The ideal candidate should have 5+ years of experience, strong SQL skills, familiarity with fraud concepts, and the ability to work independently and collaboratively.
Lead Software Engineer - Content Ingestion
Company: Muck Rack
Location: USA
Posted Dec 03, 2025
The job posting is for a Lead Software Engineer to join the Content Ingestion team. The role involves designing and evolving systems to transform unstructured data into valuable insights for customers. The ideal candidate should have 8+ years of experience, expertise in Python and web frameworks, experience with microservices and streaming technologies, and a collaborative mindset.
Customer Success Manager, Mid-Market
Company: Muck Rack
Location: USA
Posted Dec 03, 2025
The role of a MidMarket Customer Success Manager at Muck Rack involves driving growth, securing renewals, and managing a book of business ranging from $17 to $2 million in annual contract value. The ideal candidate should have 1-3 years of experience in Customer Success or Account Management within a B2B SaaS environment, expertise in overseeing the entire customer lifecycle, and strong communication skills. Success will be measured by quarterly revenue goals, customer health scores, and customer success KPIs.
Partner Marketing Manager
Company: Canonical
Location: North America,Latin America
Posted Dec 03, 2025
Canonical is a leading provider of open source software and operating systems, with a widely used platform called Ubuntu. The company partners with top technology companies and is looking for a Partner Marketing Manager to develop strategic relationships with global partners. The role involves building joint go-to-market plans, creating integrated campaigns, and growing Canonical's partner ecosystem.
Senior Product Manager - Enterprise
Company: Typeform
Location: USA
Posted Dec 03, 2025
This job posting highlights a Senior Product Manager role focused on enterprise opportunities, collaboration with cross-functional teams, and delivering high-impact capabilities. The position emphasizes strategic execution, customer-centric solutions, and driving product growth through technical and commercial expertise.
Lead Fraud Operations Analyst
Company: Apollo.io
Location: Argentina
Posted Dec 03, 2025
This job description outlines a Sr Fraud Operations Analyst role requiring expertise in fraud investigations, SQL, and cross-team collaboration. The position emphasizes problem-solving, independent work, and remote capabilities, with a focus on fraud vulnerability analysis and training customer-facing teams.
Lead Fraud Operations Analyst
Company: Apollo.io
Location: Mexico
Posted Dec 03, 2025
This job description outlines a Sr Fraud Operations Analyst role focused on fraud investigations, vulnerability analysis, and team training. The position requires technical skills in SQL, data analysis, and fraud rule development, along with strong communication and problem-solving abilities. Ideal candidates should have experience in fraud investigations, familiarity with chargebacks and ACH processes, and a proactive approach to independent problem-solving.
Manager - Enterprise Sales
Company: Figma
Location: USA
Posted Dec 03, 2025
Figma is seeking a Manager Enterprise Sales to join their dynamic team. The role involves leading a team of Account Executives, participating in customer meetings, assisting in training and development, shaping sales processes, and delivering weekly forecast meetings. The ideal candidate should have 7+ years of sales experience, 2+ years of management experience, and a proven track record of leading successful sales teams. Figma offers a competitive compensation package and benefits.
Lead Fraud Operations Analyst
Company: Apollo.io
Location: USA
Posted Dec 03, 2025
This job description outlines the role of Lead Fraud Operations Analyst at Apollo, requiring technical leadership in fraud investigations, cross-functional collaboration, and expertise in fraud detection systems. It details responsibilities, required skills, and compensation details.