Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Director - Business Analytics & Insights
Company: GitLab
Location: USA
Posted Dec 19, 2025
This role involves leading analytics initiatives to drive strategic decisions at GitLab, working with cross-functional teams and leveraging data tools to enhance business insights. The position emphasizes building executive-ready analytics, fostering team growth, and transforming data into actionable strategies for senior leadership.
Director of Operations
Company: Finalsite
Location: USA
Posted Dec 19, 2025
Finalsite's job posting highlights their platform's impact on K12 schools and a remote Director of Operations role with responsibilities spanning sales, marketing, and cross-functional program management. The position emphasizes operational excellence, system governance, and collaboration across departments.
Senior Customer Success Manager
Company: Webflow
Location: USA
Posted Dec 19, 2025
Webflow seeks a Senior Customer Success Manager to lead enterprise clients, emphasizing trust, innovation, and growth. The role offers competitive compensation, equity, and a remote-first work environment with comprehensive benefits.
Engineering Manager
Company: Grafana Labs
Location: Canada
Posted Dec 19, 2025
This job description outlines an Engineering Manager role focused on leading a distributed team to build observability solutions, shaping product direction, and fostering a collaborative culture. Key responsibilities include managing engineering teams, aligning technical strategies with business goals, and nurturing professional growth. The ideal candidate should have technical expertise, leadership skills, and experience with observability tools or Kubernetes. The role offers competitive compensation and shared ownership through RSUs.
Marketing Strategist
Company: OneLocal
Location: Remote
Posted Dec 19, 2025
OneLocal offers SaaS solutions for SMB growth through data-driven marketing, seeking a customer-facing Marketing Strategist with SEO expertise and digital marketing skills. The role involves client consultation, campaign development, and collaboration with teams, with benefits including remote work and professional development opportunities.
Principal Solution Implementation Manager
Company: Anaplan
Location: Germany
Posted Dec 19, 2025
This job description highlights a senior role leading complex Anaplan implementations, contributing to enterprise success through strategic and operational expertise. The position emphasizes leadership in transformation projects, cross-functional collaboration, and delivering scalable solutions for German enterprises.
Senior Account Executive
Company: Mercury
Location: USA
Posted Dec 19, 2025
The job posting highlights Mercury's mission to provide modern business banking solutions, seeking Account Executives who can adapt and thrive in a fast-paced environment, offering competitive compensation and growth opportunities.
Engineering Manager - JVM Ecosystem
Company: Netflix
Location: USA
Posted Dec 19, 2025
Netflix's job posting highlights its leading entertainment services, comprehensive benefits, inclusive culture, and opportunities to shape JVM ecosystems. The role involves managing build processes, optimizing performance, and leading a team.
Data Visualization Engineer (L4) - Ads
Company: Netflix
Location: USA
Posted Dec 19, 2025
This text describes Netflix's job opening for a Data Visualization Engineer, highlighting opportunities for growth, collaboration, and innovation. It emphasizes the company's commitment to enabling frictionless access to metrics, fostering self-serve analytics, and offering comprehensive benefits.
Partner Integration Manager, UCAN
Company: Netflix
Location: USA
Posted Dec 19, 2025
This text describes Netflix's global entertainment services, job role responsibilities, required skills, and company benefits. It highlights the company's extensive reach, partnership ecosystem, and comprehensive employee benefits while emphasizing a collaborative and innovative work environment.
Account Executive
Company: Mercury
Location: USA
Posted Dec 19, 2025
The Account Executive role at Mercury involves selling modern banking solutions to diverse businesses, requiring adaptability, strategic thinking, and a passion for fintech innovation. The position emphasizes building relationships with founders and lean teams while leveraging Mercury's comprehensive financial tools.
Thai / English Gaming Support Agent
Company: 5CA
Location: APAC
Posted Dec 19, 2025
This job posting outlines a remote Gaming Support Agent role with requirements for language skills, gaming knowledge, and technical specifications. It highlights benefits like remote work flexibility, international company culture, and comprehensive training.