Exceptional Customer Service Jobs

1,498,804 open positions · Updated daily

Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.

Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.

Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.

Sr. Product Manager - Platform

Company: iRhythm

Location: USA

Posted Dec 18, 2025

iRhythm seeks a Senior Product Manager to lead their data platform, offering opportunities for growth and innovation in a mission-driven healthcare tech environment. The role emphasizes strategic leadership, cross-functional collaboration, and impactful contributions to cardiac health solutions. Qualifications include experience in data architecture, agile teams, and product management, with a focus on measurable outcomes and technical expertise.

Market Development Representative - Dental Software

Company: Henry Schein One

Location: USA

Posted Dec 18, 2025

This job posting describes a Market Development Representative role with responsibilities including generating sales opportunities, using CRM tools, and meeting call targets. It highlights competitive compensation, benefits, and company reputation, while noting location restrictions for hiring.

Sales Operations Program Manager

Company: D-Wave Quantum

Location: USA

Posted Dec 18, 2025

This job description outlines a Sales Operations Program Manager role focused on optimizing sales processes, ensuring data accuracy, and supporting QTC workflows. The position requires collaboration with cross-functional teams, strong analytical skills, and a passion for continuous improvement. The company emphasizes innovation, customer-centricity, and a culture of accountability.

Senior Product Manager - Live Ops

Company: Scopely

Location: USA

Posted Dec 18, 2025

Scopely is seeking a Senior Product Manager Live Ops for a high-profile AAA mobile game project, emphasizing passion, innovation, and a diverse work environment. The role involves shaping live ops strategy, analyzing data, and collaborating across teams. The company highlights commitment to equality and offers competitive compensation.

Forward Deployed Data Scientist

Company: Hightouch

Location: North America

Posted Dec 18, 2025

This job description outlines a Forward Deployed Data Scientist role focused on AI Decisioning and cross-functional collaboration. The position requires deep analytical skills, customer-facing work, and expertise in data analysis tools. The company emphasizes impact, growth potential, and a customer-first approach with a competitive salary range.

B2B Lifecycle Marketing Manager

Company: Green Dot Corporation

Location: USA

Posted Dec 18, 2025

Green Dot seeks a B2B Lifecycle Marketing Manager to drive engagement through automation, with a focus on remote work and compliance. The role offers competitive pay and collaboration across teams.

Director of Sales Insights & Analytics (Open)

Company: Guidehouse

Location: USA

Posted Dec 18, 2025

This job posting outlines a Director role with responsibilities in sales data analysis, requiring experience in sales concepts and data tools. It highlights competitive compensation, benefits, and a supportive work environment.

VP, Creative Director- Art (pharma agency exp needed)

Company: EVERSANA

Location: USA

Posted Dec 18, 2025

EVERSANA INTOUCH® is a global marketing agency focused on improving healthcare through innovation, diversity, and inclusive practices. They seek a VP Creative Director to lead strategic creative initiatives, emphasizing collaboration, accessibility, and cultural values.

HR Specialist

Company: G-P

Location: Remote

Posted Dec 18, 2025

This job description outlines an HR Specialist role in the Employer of Record industry, emphasizing global expansion, workforce management, and compliance. The position requires expertise in HR operations, employee lifecycle support, international regulations, and digital transformation. Qualifications include 5+ years of HR experience, knowledge of labor laws, and proficiency with HRIS tools.

Art Supervisor (pharma/healthcare exp ideal)

Company: EVERSANA

Location: USA

Posted Dec 18, 2025

EVERSANA INTOUCH® is a global marketing agency focused on life sciences, emphasizing patient care, diversity, and innovation. They seek an Art Supervisor with creative and regulatory expertise, offering competitive salaries and inclusive opportunities.

Software Engineer–DevSecOps (DevSecOps)

Company: Boeing

Location: USA

Posted Dec 18, 2025

This job posting seeks a Software Product Manager Virtual for Boeing's Software Factory PMO team with responsibilities including tool development, risk management, and stakeholder engagement. The role offers competitive pay, benefits, and remote work flexibility, but requires specific technical skills and a US security clearance.

Senior Engineering Manager - CDN Edge

Company: Netflix

Location: USA

Posted Dec 18, 2025

Netflix promotes its global entertainment services and CDN infrastructure, emphasizing collaboration, innovation, and scalability. The text highlights their commitment to delivering high-quality streaming experiences while seeking engineering leaders for critical roles. It also underscores diversity and inclusion efforts in hiring.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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