Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Power BI Developer
Company: IBM
Location: Multiple Cities
Posted Dec 18, 2025
This job posting seeks a PowerBI Developer to design dashboards, translate business requirements into data models, optimize report performance, and collaborate with teams. It requires expertise in Power BI tools, SQL, and data modeling, with preferred experience in modern data platforms and automation technologies.
Security Engineer II
Company: IBM
Location: BANGALORE, IN
Posted Dec 18, 2025
HashiCorp seeks Product Security Engineers to enhance product security across cloud and self-managed solutions. The role involves secure design, threat monitoring, security assessments, and collaboration with R&D teams. Requirements include 6+ years of security experience and expertise in cloud environments, secure development practices, and vulnerability management.
Genesys Cloud Consultant
Company: IBM
Location: Giza, EG
Posted Dec 18, 2025
This text describes a senior role in IBM Consulting focused on delivering contact center transformations. It outlines leadership responsibilities, technical expertise in Genesys Cloud, and requirements for managing cross-functional teams. The role emphasizes innovation, client collaboration, and technical architecture design.
Quality Assurance Representative - Japan Language
Company: IBM
Location: New Delhi, IN
Posted Dec 18, 2025
The job description outlines a Quality Assurance Representative role at IBM Finance & Operations, requiring Japanese fluency and experience in contract management. It highlights opportunities for growth, collaboration, and a supportive work environment.
LLM Engineer
Company: Docplanner
Location: Remote
Posted Dec 17, 2025
Docplanner Tech is a global healthcare innovation leader offering remote-friendly roles with competitive benefits. They focus on enhancing patient care through technology and diversity, seeking LLM engineers to join their mission-driven team.
Director, Sales
Company: IBM
Location: London, GB
Posted Dec 18, 2025
The Strategic Sales Director role involves leading a team to manage complex deals, drive innovation, and contribute to client success within IBM's Global Sales framework.
Order to Cash Process Owner (Compliance Lead)
Company: IBM
Location: Naga City, PH
Posted Dec 18, 2025
This text describes a job role at IBM's OTC Team Leader position, outlining responsibilities related to order-to-cash processes, team management, and process improvements. It emphasizes collaboration, innovation, and compliance while detailing required skills and qualifications for the role.
Test Developer Intern / Students Program
Company: IBM
Location: Mexico City, MX
Posted Dec 18, 2025
IBM Consulting's internship offers professional growth, collaboration with leading companies, and opportunities to work on impactful projects, fostering innovation and career development.
L2 Support Engineer
Company: IBM
Location: Hyderabad, IN
Posted Dec 18, 2025
IBM Software seeks a skilled backend developer to contribute to innovative AI-powered cloud-native solutions. The role involves technical support, problem-solving, and collaboration with teams to enhance customer satisfaction and deliver high-quality software products.
System Services Representatives - Austin
Company: IBM
Location: Austin, US
Posted Dec 18, 2025
The role involves providing technical support, coordinating client services, and ensuring system reliability. IBM emphasizes innovation and customer satisfaction in this position.
Business Transformation Consultant - HR Reinvention
Company: IBM
Location: Multiple Cities
Posted Dec 18, 2025
This role involves helping clients modernize HR through AI and tech, with responsibilities including analysis, consulting, and stakeholder management. Requirements include a bachelor's degree and 7+ years of HR experience.
Order to Cash Process Owner (SOS Team Members)
Company: IBM
Location: Naga City, PH
Posted Dec 18, 2025
This job description outlines the role of an OTC Team Leader at IBM, focusing on managing the end-to-end orderto cash process, leading a team, ensuring compliance with policies and regulations, and driving process improvements. The position requires strong leadership, analytical skills, and experience in B2B collections, with a focus on operational efficiency and customer service.