Exceptional Customer Service Jobs

1,498,804 open positions · Updated daily

Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.

Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.

Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.

Software Python Engineer (GPU Cloud)

Company: Gcore

Location: Poland,Serbia,Lithuania,Georgia,Cyprus

Posted Dec 17, 2025

Gcore is a global leader in cloud and edge infrastructure, offering opportunities to work on AI and security solutions with competitive benefits and a collaborative environment.

Director, Life Sciences Technology Consulting – Commercial

Company: Guidehouse

Location: USA

Posted Dec 17, 2025

This job posting highlights a Director role in Technology Consulting with responsibilities spanning commercial strategy, digital solutions, and client partnerships. It emphasizes competitive compensation, comprehensive benefits, and opportunities for professional growth within a supportive workplace environment.

Overnight Customer Support Engineer

Company: Rebuy, Inc.

Location: Remote

Posted Dec 17, 2025

This job posting highlights Rebuy's mission to revolutionize shopping through AI-powered experiences, emphasizing a collaborative culture, remote work flexibility, competitive compensation, and opportunities for growth. The role involves technical support, documentation, and problem-solving for merchants and partners, with a focus on innovation and customer satisfaction.

Senior Real Account Manager

Company: eDynamic Learning

Location: USA

Posted Dec 17, 2025

eDynamic Learning, a 16-year-old CTE education provider, seeks a Senior Renewal Account Manager to manage high-value accounts, drive renewals, and mentor peers. The role includes strategic account management, sales, and collaboration with cross-functional teams.

Sales Enablement and Training Manager

Company: Socure

Location: Carson City

Posted Dec 17, 2025

This text describes a job opportunity at Socure for a Sales Enablement and Training Manager role, emphasizing the company's mission to build identity trust infrastructure and the importance of the position in scaling their learning initiatives. It outlines key responsibilities, qualifications, and the company's commitment to diversity.

Senior Backend Engineer - Client integrations

Company: Kalepa

Location: USA

Posted Dec 17, 2025

This job posting highlights a competitive salary range of $170k-$210k, equity options, and benefits like 20 days of PTO. It emphasizes working with a global team on impactful projects, opportunities for growth, and a collaborative environment with clear career development paths.

Software Engineer 5 - TV Client Foundations

Company: Netflix

Location: USA

Posted Dec 17, 2025

The text highlights Netflix's commitment to creating exceptional TV experiences, emphasizing team collaboration, innovation, and diverse values. It outlines job opportunities with focus on technical expertise, scalability, and a supportive work culture.

Integrated Payments Lead

Company: Blackbaud

Location: USA

Posted Dec 17, 2025

This job description outlines the responsibilities of an Integrated Payments Lead, including driving adoption of payment solutions, collaborating cross-functionally, and contributing to product evolution. It details required qualifications and highlights Blackbaud's remote-first work culture and commitment to diversity.

Senior Security Engineer

Company: Loft Orbital Solutions

Location: Golden, CO or San Francisco

Posted Dec 17, 2025

Loft Orbital is revolutionizing space access with reliable satellites and end-to-end mission solutions. The Senior Security Engineer role emphasizes DevSecOps, automation, and security maturity while offering competitive benefits, global collaboration, and opportunities to contribute to space missions.

VP - Strategic Planning (Pharma Agency Experience Required)

Company: EVERSANA

Location: USA

Posted Dec 17, 2025

EVERSANA INTOUCH® is a global marketing agency focused on improving patient lives through innovative solutions. They emphasize diversity, inclusion, and strategic planning, offering competitive salaries and a collaborative work environment.

Customer Success Team Manager | B2C

Company: Docplanner

Location: Brazil

Posted Dec 17, 2025

Doctoralia, a global healthcare platform, seeks a Customer Success Team Manager to lead a high-performance team. The role involves strategic leadership, cross-functional collaboration, and driving customer satisfaction. The company offers competitive benefits, including remote work options, comprehensive insurance, and stock options.

Security Compliance Specialist

Company: LiveKit

Location: Remote

Posted Dec 17, 2025

LiveKit is seeking a Security Compliance Specialist to establish and manage compliance programs across multiple frameworks. The role involves leading compliance operations, translating regulations into controls, and collaborating with teams to ensure security and privacy. The company offers competitive benefits and opportunities to shape compliance processes in a growing AI infrastructure company.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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