Exceptional Customer Service Jobs

1,498,804 open positions · Updated daily

Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.

Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.

Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.

Enterprise Account Executive

Company: Level AI

Location: Remote

Posted Dec 16, 2025

Level AI seeks an Enterprise Account Executive to revolutionize customer sales experiences through AI innovation. The role involves strategic deals, building relationships, and leveraging cutting-edge technology. Compensation is market-leading with opportunities to shape sales processes and culture.

Java Software Engineer

Company: capital.com

Location: Remote

Posted Dec 16, 2025

This job posting highlights a leading trading platform seeking backend engineers with expertise in FinTech and blockchain. The role involves designing scalable systems, ensuring security, and contributing to a dynamic team. Competitive benefits include remote work options, performance bonuses, and career growth opportunities.

Java Developer SAP CAP (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

This text promotes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and opportunities for long-term growth. It highlights technical expertise, strategic partnerships, and a culture of continuous learning and impactful problem-solving.

Telephonic Case Manager

Company: Sedgwick

Location: Remote

Posted Dec 16, 2025

Sedgwick promotes a caring culture, career growth, and work-life balance. They offer comprehensive benefits and a collaborative environment, making it an attractive workplace.

Behavior Technician

Company: RYZ Labs

Location: Orlando

Posted Dec 16, 2025

RYZ Labs is hiring a Behavioral Technician for a role involving working with children with autism and developmental delays. The position requires strong communication skills and experience in behavioral support. The company emphasizes growth, innovation, and customer focus, offering remote opportunities with a collaborative team environment.

Solution Engineer Inside Sales Support

Company: Illumio

Location: Remote

Posted Dec 16, 2025

Illumio promotes itself as a leader in ransomware containment and Zero Trust security solutions, emphasizing operational resilience and cyber resilience. The job posting highlights technical expertise, sales methodologies, and company benefits, portraying a confident and growth-oriented organizational culture.

Lead Digital Media Planner Buyer

Company: Bluelight Consulting

Location: Granada

Posted Dec 16, 2025

Bluelight is a leading software consultancy focused on innovation and customer satisfaction, expanding with a mission to create cutting-edge applications and foster a collaborative work environment. They seek a media-savvy candidate proficient in digital advertising tools.

Account Executive

Company: Qualio

Location: Remote

Posted Dec 16, 2025

Qualio seeks an Account Executive to drive growth through consultative sales, offering competitive benefits and a mission to empower life science teams. The role involves building relationships, navigating sales cycles, and contributing to a diverse, inclusive team.

Commercial Property Claims Adjuster

Company: Reserv

Location: Remote

Posted Dec 16, 2025

Reserv, an insurtech company, seeks passionate adjusters to automate claims processes. They offer competitive salaries, benefits, and a dynamic work environment focused on innovation and customer satisfaction.

Senior Software Engineer

Company: Ninety

Location: Remote

Posted Dec 16, 2025

Ninety seeks a Senior Software Engineer to join a supportive team offering flexibility, comprehensive benefits, and growth opportunities. The role involves leading software development, mentoring, and ensuring system scalability within a mission-driven environment.

Senior Product Analyst

Company: Grafana Labs

Location: Spain

Posted Dec 16, 2025

This job posting describes a fully remote Senior Product Analyst role at Grafana Labs in Spain, focusing on analytics for documentation artifacts, collaboration with cross-functional teams, and measuring documentation effectiveness. It highlights competitive compensation and opportunities to work with tools like Grafana, BigQuery, and dbt.

Commercial Account Representative

Company: Illumio

Location: Remote

Posted Dec 16, 2025

Illumio promotes its leadership in ransomware containment and Zero Trust segmentation solutions, highlighting job opportunities for Commercial Account Representatives. The text emphasizes cybersecurity innovation, team collaboration, and company values while outlining role responsibilities and qualifications.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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