Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Software Engineer Intern (Summer 2026)
Company: Dropbox
Location: USA
Posted Dec 16, 2025
This job posting highlights a Software Engineering Intern role at Dropbox with opportunities for high-impact projects, collaboration with professionals, and mentorship. It outlines responsibilities, team matching processes, and compensation details for the Summer 2026 internship.
Senior Compliance Analyst
Company: HubSpot
Location: USA
Posted Dec 16, 2025
HubSpot's Compliance Assurance team seeks innovative IT audit professionals to enhance digital trust through risk management and compliance solutions, offering collaborative opportunities and competitive benefits.
Platform iOS Engineer (Sync, Collaboration)
Company: Goodnotes
Location: Asia,Europe
Posted Dec 16, 2025
The text outlines Goodnotes' core values emphasizing innovation, user-centricity, and ownership. It describes the role of a Platform iOS Engineer, highlighting responsibilities like designing scalable solutions and building sync engines. The company emphasizes a collaborative culture, learning opportunities, and benefits such as remote work flexibility, medical insurance, and equity. Technical requirements include Swift expertise and experience with distributed systems.
Senior Product Analyst
Company: Grafana Labs
Location: USA
Posted Dec 16, 2025
This job posting highlights a remote Senior Product Analyst role at Grafana Labs with opportunities to work on analytics tools, collaborate with cross-functional teams, and contribute to open-source documentation. The position offers competitive compensation, RSUs, and a focus on measuring documentation effectiveness. Requirements include SQL skills, experience with analytics tools, and collaboration across teams.
Senior Product Analyst
Company: Grafana Labs
Location: Germany
Posted Dec 16, 2025
This job posting describes a fully remote Senior Product Analyst role at Grafana Labs in Germany, focusing on analytics for documentation artifacts, collaboration with cross-functional teams, and measuring documentation effectiveness. It highlights competitive compensation and opportunities to work with tools like Grafana, BigQuery, and dbt, while emphasizing open-source contributions and shared ownership through RSUs.
Senior Principal - Risk & Captive Management
Company: Airbnb
Location: USA
Posted Dec 16, 2025
This job description outlines a Senior Principal Risk & Captive Management role at Airbnb, focusing on global insurance strategy, product innovation, and leadership. The position requires 12+ years of experience, actuarial licensing, and expertise in risk management. Airbnb emphasizes diversity and inclusion in hiring.
Director - Customer Advocacy
Company: GitLab
Location: EMEA
Posted Dec 16, 2025
The text describes a leadership role in customer advocacy at GitLab, emphasizing opportunities to drive revenue, build strategic relationships, and influence business outcomes through customer-centric initiatives. It highlights collaboration across teams and the impact of customer stories on organizational growth.
Lead Program Manager - Pricing Operations
Company: HubSpot
Location: USA
Posted Dec 16, 2025
This role offers strategic impact at scale, focusing on pricing governance and cross-functional collaboration to drive customer value and revenue growth. Competitive compensation and growth opportunities are highlighted.
Senior Security Consultant - Risk
Company: GuidePoint Security
Location: USA
Posted Dec 16, 2025
This job posting highlights a Senior Security Consultant role at GuidePoint Security, emphasizing contributions to cybersecurity risk management, project delivery, and practice growth. The position requires expertise in risk assessments, GRC tools, and industry frameworks, with opportunities for mentorship and professional development.
Cloud Database Developer (AWS)
Company: Capstone Integrated Solutions
Location: USA
Posted Dec 16, 2025
Capstone Integrated Solutions is seeking a Cloud Database Developer specializing in AWS database development to join their team. The role involves collaborating on software solutions, AWS database/API development, and system integration. The company emphasizes a customer-focused culture, learning, and scalability, offering remote work and equal opportunity employment.
Director, Regional Sales - New Business
Company: GitLab
Location: USA
Posted Dec 16, 2025
This role involves leading a sales team, developing strategies, and collaborating with departments to drive new business growth.
AWS Solution Architect
Company: Capstone Integrated Solutions
Location: USA
Posted Dec 16, 2025
This job posting highlights a role as an AWS Solution Architect at Capstone Integrated Solutions, emphasizing design and implementation of secure AWS environments. The position requires expertise in multiaccount strategies, cloud governance, and collaboration with AWS Professional Services. The company promotes a customer-focused culture with opportunities for growth, remote work, and professional development.