Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Business Transformation Consultant-HR Reinvention
Company: IBM
Location: Multiple Cities
Posted Dec 16, 2025
This text describes a senior Business Transformation Consultant role at IBM Consulting, emphasizing global client collaboration, hybrid cloud/AI innovation, and career growth opportunities through strategic transformation programs and technology integration.
Java Software Dev (Teleco Domain) Java fullstack
Company: IBM
Location: Dallas, US
Posted Dec 16, 2025
The text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, strategic partnerships, and opportunities for career growth through technical expertise and problem-solving. It highlights roles in software development, DevOps integration, and impactful solutions for innovative companies.
Designer - Client Engineering
Company: IBM
Location: New York, US
Posted Dec 16, 2025
The text describes a role for IBM Client Engineering Designers emphasizing human-centered design, client engagement, and technical expertise. It highlights opportunities for career growth, collaborative teamwork, and the importance of aligning technology with user needs. The posting also encourages diverse applicants and showcases a supportive work environment with mentorship and professional development.
Business Analyst
Company: IBM
Location: BANGKOK, TH
Posted Dec 16, 2025
This role involves collaborating with global clients to enhance hybrid cloud and AI solutions, requiring a bachelor's degree and experience in financial services, with focus on process analysis and optimization.
Production Engineer
Company: IBM
Location: Markham, CA
Posted Dec 16, 2025
This job description highlights a career at IBM Software focused on transforming customer challenges into solutions through innovative AI-powered cloud-native software. The role involves ensuring platform reliability, automating operations, and collaborating across teams to enhance stability. It emphasizes expertise in Kubernetes, infrastructure as code, and monitoring tools, while offering growth opportunities in a dynamic, innovation-driven environment.
Proposal Specialist_TH_Proper conversion
Company: IBM
Location: Tokyo, JP
Posted Dec 16, 2025
This job description outlines a Japanese-speaking role in Japan focused on service contract processing for IBM's Expert Labs. Responsibilities include contract handling, process improvement, AI automation, and cross-team collaboration. Requirements emphasize Japanese/English proficiency, communication skills, and adaptability to business needs.
Application Architect - Oracle Cloud
Company: IBM
Location: Multiple Cities
Posted Dec 16, 2025
This job description outlines a role as an Oracle Cloud EPM Architect, emphasizing collaboration with clients, project delivery excellence, solution innovation, and required technical expertise. It details responsibilities like guiding customers through Oracle functionality, leading project execution, and developing EPM solutions while highlighting qualifications and preferred experience.
Associate SAP Technical - Entry level
Company: IBM
Location: Bedford, CA
Posted Dec 16, 2025
This job description outlines a role at IBM Consulting's Client Innovation Centers, emphasizing technical expertise, innovation, and career growth opportunities. It highlights responsibilities like solving business problems, collaborating with clients, and adhering to compliance standards. Requirements include educational qualifications, technical skills, and eligibility to work in Canada.
Application Developer-Commerce Transformation
Company: IBM
Location: BANGALORE, IN
Posted Dec 16, 2025
This text describes an entry-level IBM Consulting role focused on delivering technical and industry expertise to clients globally. It highlights opportunities to work with innovative companies, leverage IBM's technology platforms, and develop solutions using tools like SAP Commerce Cloud and Design Thinking. The position requires technical skills in Java, SAP, and development tools, with preferred experience in eCommerce solutions.
Endpoint Security SME
Company: IBM
Location: Pune, IN
Posted Dec 16, 2025
This job description outlines a role in IBM Consulting focused on security expertise, collaboration with global teams, and driving innovation in hybrid cloud and AI solutions. Responsibilities include managing endpoint security tools, SIEM analysis, threat intelligence, and maintaining compliance while fostering long-term client relationships.
Application Consultant-Azure Cloud Migration
Company: IBM
Location: Gurgaon, IN
Posted Dec 16, 2025
IBM Consulting offers career growth through client collaboration on hybrid cloud and AI projects, emphasizing innovation and technical expertise. The role involves leading migration solutions, fostering client relationships, and driving impactful technological advancements with a focus on long-term development.
Senior Sourcing Professional - Marketing Services
Company: IBM
Location: RESEARCH TRIANGLE PARK, US
Posted Dec 16, 2025
This job description outlines a strategic sourcing role requiring extensive experience in marketing services, leadership in category strategies, and expertise in negotiating complex contracts. The position emphasizes performance excellence, team leadership, and compliance with regulations, with preferred qualifications including advanced education and certifications.